Contact Center & Customer Service Summit

The Contact Center & Customer Service Summit is a complimentary business networking event catered to Vice President and Directors of Contact Centers' and Customer Service individual needs. With the ever changing industry landscape of keeping in contact with current and potential customers, it is important to stay on top of trends and constantly evaluate technological and productivity strategies.

Upcoming Event Dates

The Contact Center Summit is an event designed to bring VP and Directors of Contact Centers, “Delegates”, together with each other and the solutions they need.

The Contact Center Summit gives attendees access to cutting edge workshops, opportunities to share information with peers, and new products, services and technologies. With the top minds in the Contact Center Industry under one roof, the mutual learning experience is one of a kind.

We understand how busy the day-to-day work environment is for Contact Center Decision Makers, our event gives ‘Delegates’ the chance to leave behind the day-to-day hustle for a couple days to sit down with solution providers who can tailor their services to a specific project or goal and educate in industry trends. Besides meeting with solution providers, the event offers a chance to share information with peers who face the same issues and attend workshops where industry experts will share insights into an array of categories.

The Forum Experience includes:

  • Luxury Venue.
  • Hotel Included.
  • Meals and Refreshments Included.
  • Educational Workshops.
  • Customized Itinerary based on YOUR selected meetings.
  • Relaxed Professional Environment.
  • Unparalleled Networking Opportunities.
  • “No Hard Sell Environment”

With only 50 complimentary spots available, book TODAY to avoid disappointment.

For More Information Please Contact...

Shane Doherty – Event Manager
(941) 925-7585 x8166  |  email

Millie Kelly – Event Manager
(941) 925-7585 x8163  |  email

Mariya Lebedeva – Delegate Coordinator
(941) 925-7585 x2224  |  email

Laura Dykstra – Delegate Coordinator
(941) 925-7585 x8161  |  email

Contact Center & Customer Service Summit in Austin, TX
October 29 & 30, 2018

Venue


Austin, TX


Website  |  Map & Directions

Austin, TX

October 29 & 30, 2018

Areas Covered

  • Address Management
  • Agent Coaching and Monitoring
  • Agent Desktop Solutions
  • Analytics
  • Automated Call Distribution
  • Automated Customer Satisfaction Surveys
  • Automated Payment Application
  • Benchmarking
  • Business Continuity
  • Business Performance Improvement
  • Call Center Hardware
  • Call Center Software
  • Call Center Technology
  • Call Guidance and Scripting
  • Call Handling
  • Call Recording
  • Callbacks
  • Cloud-Based Solutions
  • Consultancy
  • Contact Center Outsourcing Solutions
  • Contact Center Solutions
  • CRM
  • CTI
  • Customer Experience
  • Customer Feedback
  • Customer View Technology
  • Data Management
  • Data Provider
  • Database Products and Services
  • Dialers
  • Display Boards
  • E-Learning
  • Email Management
  • Email Management
  • Headsets
  • Home Agents
  • Interactive Voice Messaging
  • IVR
  • Knowledge Management
  • Language Services
  • Live Chat
  • Loyalty Programs
  • Mobile Solutions
  • Multi-Channel Communications and Integra
  • Mystery Shopping
  • Near/Offshoring
  • Off Hours Answering
  • Office Furniture
  • On Hold Marketing
  • PCI DDS Compliance
  • Predictive Dialer
  • Quality Monitoring
  • Recruitment
  • Remote Employee Benchmarking
  • Remote Employee Solutions
  • Remote Employee Technology
  • Scripting
  • Self Service Package Solutions
  • Self Service Technology
  • Service Quality Measurement
  • Service Quality Monitoring
  • SMS
  • Social Media
  • Speech Analytics
  • Speech Technology/Solutions
  • Staff Incentives
  • Staff Motivation
  • Staff Wellbeing
  • System Integration/Configuration
  • Telemarketing - Inbound
  • Telemarketing - Outbound
  • Telephone Systems
  • Text Analytics
  • Texting
  • Training and Development
  • Unified Communication
  • Virtual Call Centers
  • Virtual Contact Centers
  • Voice Quality Monitoring
  • Voice Self Services
  • VOIP
    Inbound Toll Free, Outbound Long Distance, Outbound Toll Free
  • Web Presenter Technology
  • Web Self Service
  • Workforce Management/Optimization

A Thank You To Our Past And Current Vendors