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Fall Boston Event Recap: Safety, Facilities Management and Security

By Amanda Czepiel | Product Director, BLR Media

Facilities management, security, and safety professionals gathered at the Boston Marriott in Quincy, MA for this year’s Total Security, Facilities Management and Safety Forum Events to learn about new solutions to solve their organization’s current and upcoming project needs.

Attendees hailed from companies across the country, including DHL Express, Harvard Pilgrim, Liberty Mutual, PepsiCo, Southwest Airlines and Stanley Black and Decker, to participate in one-on-one private meetings to discuss solutions, to network with peers, and to participate in professional development workshops.

Following the opening reception on Sunday night, Monday morning kicked off with a keynote presentation, Reducing Serious Injuries & Fatalities - Three Approaches & Their Effectiveness, by Don Wilson of SafeStart. The workshop addressed a trend of a slower decrease in serious injury and fatalities as compared with overall injury rates and looked at three different approaches for improving an organization’s top safety metric.

After Wilson’s presentation, attendees quickly moved into a day of one-to-one meetings and information-packed workshops, including:

  • Low Energy Operators, Exit Devices and Exit Alarms
  • Construction and Security Trends in 2018 and Beyond
  • Sustainable Materials in Restrooms, Locker Rooms and Other Applications
  • Savings Without the Budget – Commercial and Industrial Energy Efficient Upgrades in 2018
  • How to Deliver OSHA-Compliance Training in a Multimedia World
  • Best Practices in Vendor Prequalification
  • Employees Know What They’re Supposed to Do – So Why Don’t They Do It?

To close out day 1, both solutions providers and attendees participated in dinner and the Forum Events traditional Casino Night with the night’s top winners receiving cash prizes. We adjourned the following day, after another meeting and workshop-filled morning.

According to our post-event survey, 94 percent of attendees said that they found their time at Forum Event useful:

“I had a great experience with this event and gained for sure new vendors and contacts I will use in the short and long-term future both in my current position and firm and also my career in the future as well.”

“I learned a lot, made great connections, and was able to create relationships with vendors with whom I had previously been on calls. Highly recommend from a networking or solution perspective!”

“This was my third event. I think that sums it up.”

“More effective than trade shows.”

“I found the event extremely valuable. The meetings with the vendors were just what I needed and it was a very efficient way to learn about products and services in a fun environment.”

Want to join us, or know someone who would benefit from this great event? 

https://www.forumevents.com/Delegates

 

 


Press Release: Fall HR/Training/Contact Center Recap- Austin, TX

By Ericka Howard | Product Manager, Digital Media and Events

We had a great time in Austin, Texas at our HR & Employee Benefits Summit, Training & Development Summit, and Contact Center & Customer Service Summit! These joint events were held at the Hyatt Regency Austin on November 11 to 13, 2018, and while the weather outside was slightly chilly, inside things were heating up with great connections between our delegates and solution providers.

Sunday night kicked off with a pre-event cocktail reception, where those who were either local or had arrived earlier that day could mingle and network with fellow event attendees and get excited for the next two days. The following morning, Pete Smith, author of Dare to Matter: Choosing an Untuck and Unapologetic Life of Significance, kicked off the day with his keynote on the six key ways to incorporate significance into both our personal and professional lives.

The day continued with the true heart of these Forum events- the one-on-one meetings between company executives and solution providers. We had 26 solution providers present, and 59 company executives from such companies as Hulu, Texas Roadhouse, New York Life, Southwest Airlines, Honeywell, The Salvation Army, Quest, and Performance Foodservice, just to name a few.

 HR & Employee Benefits conference

Throughout the event, there were also 13 various HR, Training, and Contact Center workshops in addition to the one-on-one meetings. These provided the opportunity for delegate executives to learn more about a given topic within that niche, learn best practices and tips, and get answers to some of their burning questions.

Some of the workshop sessions included:

-          Building Senior Leadership Teams, which targeted the three leadership competencies organizations need to cultivate to be ready for a fast-moving future.

-          You Don’t Know, What You Don’t Know, Until You Know focused the difficulties HR personnel face staying up to date on HR compliance issues.

-          How to Attract, Manage, and Engage the Millennial Workforce, which targeted how to manage and retain a generation of employees that are often characterized as impatient and entitled.

-          What if Everything You Know About Personality Styles Training is Wrong, a discussion on DISC training, and how to refocus it from awareness to results

-          KPI: Strength or Weakness, provided information on how to know if you’re measuring the right KPI, how to determine whether the goals appropriate, and how the future will shape how these are measured.

-          Authentication and Security at the Speed of Conversation, focused on how to build a voice identify platform that not only authenticates customers and protects from fraud, but also allows the building of an all new customer experience.

-          Resolving the Retention Riddle, focused on the most common strategies for attrition, what key things those strategies are missing, and how to take a holistic approach to get a better handle on controlling attrition.

HR & Employee Benefits conference                HR & Employee Benefits conference

Aside from the all-important meetings and educational workshops, there was also lots of general networking and fun to be had! On the night of day 1 at the Forum Events is the staple Casino Night, which included a cocktail reception, full catered dinner (and dessert!) followed by casino games.

 HR & Employee Benefits conference

Day 2 closed the event with additional meetings and workshops and a prize drawing for all participants.

 

According to our post-event survey, we had extremely positive feedback from our attendees:

“This summit exceeded our expectations. The vendors were informative without being push, and the seminars were event appropriate and covered many different facets.”

“The summit was a refreshing take on finding solutions & vendors who could be a partner.”

“Great opportunity to visit with selected vendors and get information. Enjoyed the seminars!”

“Fantastically organized, packed with excellent workshops, and targeted meetings with sponsors. Excellent networking opportunities in a great location.”

 

Sad you missed out? No worries, our next Forum Events in the HR, Training, and Contact Center markets are just around the corner! Our next ones will be held on April 15-16th, 2019, in Washington, DC- come join us! If you are a manager, director, or executive with decision-making power and are seeking service or product solutions, these events are a perfect opportunity to meet with solution providers and network with peers to share best practices. We hope to see you there!

Interested in attending? Contact Gina Vicino at 800-727-5257 x2273 or gvicino@forumevents.com

 


Summer Plano Event Recap

By Chris Douyard | Editor, EHS Media

We're still catching up and feeling motivated after an action-packed 2 days in Plano, TX!

The Total Security Summit, Safety Forum, and Facilities Management Forum took place from June 25-26, 2018 at the Dallas/Plano Marriott at Legacy Town Center. 

The delegate executives in attendance came from leading companies and organizations across the country including AbbVie, American Girl, Behavioral Hospital of Bellaire, Freeman, Harbor Pipe & Steel, Novartis, Office Depot, Starbucks and more.

Following the opening reception and dinner on Sunday Night, Monday morning kicked off with our one-on-one meetings, the heart of our Forum Events program.

One on One meetings

There were 27 solution providers at the joint event to meet face-to-face with executives to discuss the latest technology and services to help delegates meet business demands.

Based on the feedback we’ve received, we can say that these meetings were very successful, both for the delegates and solutions providers.

Here’s is just a small sample of some of the testimonials we’ve already received:

  • “I enjoyed the dedicated one-on-one time with vendors. It allowed me and my colleague to get to know the vendor and products without the pressure a hard sell.” – Corporate Director, BCP-Security at Freeman
  • “This was my first time at a Forum Event and I thought it was great and well organized.” – Facilities Manager with Zaxby’s
  • “This was our first time to a BLR Forum Event; I guarantee you that it won't be our last! This format was so much more focused on our interests and needs and was extremely productive for us compared to the strict exhibition/expo style conference…Kudos to the Forum Event team for an outstanding, enjoyable event (Casino night was the greatest!)” – CEO of AlgEternal Technologies, Inc.
  • Great information, networking, and vendor discussions!! – Director of Corporate Security & Communications with AbbVie
  • “Great opportunity to meet with colleagues and have designated face to face meetings with sourced vendors that is highly tailored and valuable to your company's specific needs.” – Corporate HSE Manager at Republic Plastics
  • “Great event - well planned and organized. Immense opportunity to network with peers and the workshops were informative and thought-provoking. The ability to select and have designated time with vendors was extremely productive. My first time attending, and I would attend again as well as recommend to colleagues.” – Safety and Worker’s Compensation Specialist at DAVACO, Inc.

The solution providers also had some great things to say about the event:

  • “Great ROI at every event. Wish I'd know about Summit/Forum many years ago.” – Representative from LifeSafety Power
  • “Great event with delegates that were interested. Doing a presentation at the event there helped us better connect with buyers.” – Representative from Delta Controls
  • “I thought the summit was beneficial to our organization and we have an opportunity to get new business from our meetings. The staff was very friendly, cooperative, and personally involved in the activities.” – Business Development Manager with Bulwark Protective Apparel
  • “This was our first attendance at Summit/Forum. The Forum Events team created a very comfortable atmosphere, well-coordinated and professional. I would plan on attending this event once a year and recommend it to all vendors.” – Director of Business Development with Camelot Commercial Management

In addition to the one-on-one meetings, there were 16 security, safety, and facilities management workshop sessions running throughout the 2-day event. The security talks were wide-ranging and informative. Some of the standouts include:

  • Terry Gold of D6 Research discussed the current state of mobile access control technology and the benefits of incorporating cybersecurity best practices into physical security programs;
  • Kent Nelson from Detex outlined updated security solutions for exit devices and alarms;
  • Tommy Poynter from Delta Controls presented solutions for incorporating automation systems;
  • We learned about appropriate responses to active shooter situations from security expert Greg Shaffer; and
  • The CSO of Everbridge, Tracy Reinhold, walked us through how building relationships with other executives can make security officers more effective in their roles.

Forum Event Workshop

Beyond all the meetings and workshops, there were plenty of opportunities for networking and fun. The 3 catered meals and cocktail receptions each day provided a great opportunity to continue conversations with vendors, connect with other delegates, or simply meet new people.

The casino night, a staple at Forum Events, gave everyone a chance to relax and have some fun. Oh, and win prizes! Derek Pinnock of Freeman came in first place and walked away with a $250 gift card from Marriott! Runner-up, and winner of a $100 Marriott gift card was Mike Bosslett of Pioneer Properties, LLC.

If you missed out on these particular Forum Events, never fear. The next round of events is going to be held in Boston on November 12-13, 2018. If you are a manager, director, or executive with a project in the pipeline that you need solutions for, one of these events will be a great opportunity to meet with colleagues in similar positions and source solutions.

Attend an Event

Get more information about upcoming Forum Events in Boston, MA:

Hope to see you there!


2018 Spring Boston HR & TD Summit Testimonials

Some more great testimonials are rolling in from our HR & Employee Benefits Summit and Training & Development Summits in Boston! Here is a sample of what our attendees and solution providers had to say:

Delegate Attendees:

“Forum Events provided great resources and amenities to facilitate business opportunities.  Would highly recommend.” - Legendary Entertainment
“I enjoyed the seminars.  Talking with the vendors was interesting; learning about the products saves time later.” - Brookstone
“This format was a lot more interesting and informative than a trade show could ever be, so don't change this format because it really does work. Keep doing what you’re doing, it’s great.” - Hub Folding Box
“This was amazing.  I can’t wait to follow up with some of these vendors.” - Educational Service Unit 2
“This was a much better use of my time than a trade show format --- Thank you.” - Alliance Healthcare Services
“Great event.  This is actually better than visiting 1000 booths.” - Aetna Integrated Services/Atalian Global Services
“A wonderful format with one-on-one focus with pre-qualified potential partners.” - BG Buildingworks

Solution Providers:

“An outstanding summit. I love the environment and opportunity to meet with companies 1 on 1. Great for networking and lead generation. Overall, a fun experience. We will be back!” - Mango Languages
“The staff is so helpful and fun to work with! You can tell that they put effort into making sure their delegates and sponsors are both taken care of. Thank you for a great event!!!” - Paradigm Shift Leadership

2018 Spring Boston Contact Center & Customer Service Summit Testimonials

We were delighted with the positive experience our delegate attendees and solution providers had in Boston at our Spring Contact Center & Customer Service Summit! Here is a sample of the great feedback they provided:

Delegate Attendees:

“The Summit was great! It surpassed our expectations. Laura was great to partner with from start, to finish. The event was very well run, organized, fun and informative. Having a personalized schedule, based on our needs and feedback, was key! I would highly recommend the Summit and I look forward to participating in the future.” - Cambridge Savings Bank
“I like the size of the event. It gave me an opportunity to get to know people” - CH2M/Jacobs
“Loved the setup – Best Summit I have ever attended!” - Citra Health Solutions
“Greatly enjoyed Lisa Rueth’s presentations. Worth the entire trip!” - City of Hope
“This was a great way to save time in finding solutions for our organization – A great networking opportunity and a lot of fun in between!” - Epilepsy Foundation Donation Center
“This is a great way to conduct a conference.” - LUMEDX
“Very informative – appreciated that we were able to choose vendors ahead of time. Got our brains thinking of ways we can enhance our call center.” - Meridian Health
“The event was excellent and helped me source vendors for two potential initiatives. The event was well run, I loved the venue, made a ton of new contacts and [at the] event bumped into a colleague from almost 15 years ago! Thank you for a wonderful event!” - Right Management
“Great event! Innovative approach to create win/wins. Very cost-effective approach. The team is very welcoming, professionally dressed and assisted delegates to their specific table (nice touch).” - SCAN Health Plan

Solution Providers:

“We are very pleased with the white-glove approach your team took to ensure this was a productive use of time, money, and that it was a positive experience. The level of attention to detail was exceptional, as well.” - Intelegencia

Spring Chicago Event Recap: Trends for 2018 and Beyond

We had a great event in the Windy City for our Healthcare Facilities Management Forum, Education & Healthcare Security Forum, and Education Facilities Management Forum. The co-located events took place April 23rd-24th, 2018 at the Chicago Marriott O'Hare, in Chicago, IL.

Facility and security executives from leading hospitals and educational institutions joined us for a day and a half of one-on-one meetings, learning-based workshops, and business networking.

Forum Events Chicago

 

A sample of attending hospitals and institutions included:

  • Loyola University Chicago
  • Whitestone Healthcare
  • Nicklaus Children's Hospital
  • Children’s Hospital & Medical Center
  • Grand Valley State University
  • Jackson Park Hospital
  • East Aurora School District 131
  • Harry S Truman College
  • Faith Regional Health Services
  • Purdue University Fort Wayne
  • University of Findlay
  • New London Public Schools
  • Malcolm X College

Overall, the feedback from our attendees was overwhelmingly positive on the effectiveness of the face-to-face appointments, with 9 out of 10 attendees agreeing that this type of setup was a much more effective way to source new vendors.

“This event was a great way to quickly meet a variety of vendors and network with colleagues.”

“Very helpful and the 1:1 contact with the vendors was great to be able to ask questions.”

“It was a new and interesting way to meet and speak with potential vendors. I also enjoyed meeting with and speaking to other facility directors.”

“This was my first time attending this event, and already look forward to the next. I thoroughly appreciated having the opportunity to meet with vendors one on one and have ample time to discuss my district's needs, and how they could help me. The workshops were also beneficial, because they did not just focus on selling a product, but provided great information as well.”

Workshop Sessions in Chicago

The learning-based workshops in Chicago covered a range of important trends in FM and Security. Brad Hunter of SchoolDude covered 5 education operations management trends to know for 2018, while Kevin Hendershot covered construction and security trends that will affect us in the coming year and beyond. Rob Donlon of Scranton Products kept us up-to-date on the latest sustainable materials available for restrooms, locker rooms and other applications. We also covered dashboard interfaces, repair and renovation contracts, exit devices and alarms, and a host of other critical topics – a total of 10 workshop sessions in all.

Casino Night in Chicago

We also found time to network during Casino Night, a tradition that both solution providers and delegate attendees (as well as the Forum Staff!) always enjoy. We closed the event on Tuesday excited to start planning for our next upcoming events in Plano, TX and City of Industry, CA.

Want to join us, or know someone who'd be a great fit for this event? Reach out and let us know! You can drop us a line at media@forumevents.com or request more information here.


Spring Boston Event Recap: Getting Motivated & Achieving Success

Wow! What a great event we had last week in Boston, MA. We're still catching up and feeling motivated after an action-packed day and a half.

This year's spring event took place from April 23rd-24th, 2018 at the Boston Marriott Quincy. We hosted delegate executives from leading companies across the country including Cheer Pack North America, Samsung SRA, Liberty Mutual, The Cheesecake Factory, Autodesk, Inc., Wells Fargo, and more.

We lead off with a powerful keynote from Randy Fox, who motivated us all with the secret to winning: motivating and lifting up others.

 

We then kicked off with our one-on-one meetings, the heart of our Forum Events program. Thirty-four solution providers met with executives face-to-face about the latest technology and services to drive business success. They were overwhelmingly a success, with a flood of positive testimonials. Here is just a small sample:

“Forum Events provided great resources and amenities to facilitate business opportunities.  Would highly recommend.” - Legendary Entertainment (HR & Employee Benefits Summit Delegate)

“Great event.  This is actually better than visiting 1,000 booths.” - Aetna Integrated Services/Atalian Global Services (Training & Development Summit Delegate)

“Very informative – appreciated that we were able to choose vendors ahead of time. Got our brains thinking of ways we can enhance our call center.” - Meridian Health (Contact Center & Customer Service Summit Delegate)

“An outstanding summit.  I love the environment and opportunity to meet with companies 1 on 1.  Great for networking and lead generation.  Overall, a fun experience.  We will be back!” - Mango Languages (Training & Development Summit Solution Provider)

“The staff is so helpful and fun to work with!  You can tell that they put effort into making sure their delegates and sponsors are both taken care of.  Thank you for a great event!!!” -  Paradigm Shift Leadership (Training & Development Summit Solution Provider)

“We are very pleased with the white-glove approach [the Forum] team took to ensure this was a productive use of time, money, and that it was a positive experience.  The level of attention to detail was exceptional, as well.” – Intelegencia (Contact Center & Customer Service Summit)

Panorama

Our workshop sessions also provided many learning opportunities throughout the event. During our HR & Employee Benefits Summit and Training & Development Summits, we learned how to build an engaged workforce from speaker Taura Prosek, how to make our corporate communication more effective during sessions from Merrick Rosenberg and Pete Smith. All-in-all, we held 8 fantastic workshops.

Our Contact Center & Customer Service Summit was also jam-packed with amazing sessions. We learned about onboarding and great hiring strategies from speaker John Stock, the brain science behind emails that persuade with Nancy Harhut, and all about agile performance management and how to turn managers into leaders with Lisa Rueth. “Greatly enjoyed Lisa Rueth’s presentations. Worth the entire trip!” remarked a Customer Service & Contact Center Summit attendee from City of Hope.

We also made time for networking during our networking reception, meals, and gala dinner. Some of our attendees and solution providers walked away with Marriott gift cards after walking away with the most chips at our popular Casino Night! (See all the photos here).

Casino Night Winners

Above shows our 1st through 3rd prize Casino Night winners from our Spring Boston Forum event! Tatiana from Merrimicak Valley YMCA, Amber from Paradigm Shift Leadership, and Yoel from CallVU.

Finally, we closed our event with lunch and a prize drawing – attendees walked away with some great items, courtesy of our generous solution providers!

Lunch Winners

>Apple Airpods from Purchasing Power won by Citra Health
>Ladies Designer Sunglasses from VSP Vision Care won by Alliance Health
>Amazon Echo Spot from Aspect Software won by BG Buildingworks
>$200 Gift Certificate for Fresh Nova Scotia Lobster from Blue Ocean Contact Centers won by MeridianHealth
>Pacsafe Backpack from NRI Relocation won by Centier Bank
>Ticket for Annual 2-Day Signature Event ($1,495 value) from McLean & Company won by FreshDirect
>Seiko Ladies watch from SEIKO WATCH won by Central Mutual Insurance Company
>Seiko Mens watch from SEIKO WATCH won by Victaulic Company
>Krups Espresso Cappuchino Machine from Summit Recognition Solutions won by MAXIMUS
>Champagne from Pipkins, Inc. won by GMCS, inc.
>Chocolate from Pipkins, Inc. won by Alpla
>2 Days Free Consulting from Intelegencia won by Publicis Health

Did you miss the event, or are you just looking to recommend it to a colleague? Good news. We’re hosting the HR & Employee Benefits Summit, Training & Development Summit, and Contact Center & Customer Service Summit again this fall, November 12 & 13, 2018 in Austin, Texas, the Live Music Capital of the World! Register for our fall events here:

HR & Employee Benefits Summit

Training & Development Summit

Contact Center & Customer Service Summit

Marketing Summit

Questions about any of the above events? Please reach out to media@forumevents.com for more information or complete the form here.


Forum Events Make 'Top Facilities Management Conferences to Attend in 2018' List

Two of our events, the Healthcare Facilities Management Forum and the Facilities Management Summit, have been named among the top 50 facilities management conferences to attend in 2018.

Here are the details on the Forum Events (@ForumEventsUSA) selected by Camcode as two of their top facilities management conferences for this year. Don’t miss them!

Healthcare Facilities Management Forum

Taking place April 23–24 in Chicago, Illinois The Healthcare Facilities Management Forum is designed specifically for managers, directors, and VPs of healthcare facilities who have projects in the pipeline and actively are sourcing solutions. Over the course of two action-packed days, attendees will meet one-on-one with solution providers, attend workshops and sessions, and network with peers from leading companies.

Cost to Attend: FREE for qualified delegate attendees!

Facilities Management Summit Boston

Taking place November 12–13 in Boston, Massachusetts The Facilities Management Summit Boston will feature two action-packed days designed specifically for facilities decision makers, including managers, directors, and VPs, who have projects lined up and are actively sourcing solutions. Attendees have the opportunity to choose the solution providers you have the most interest in meeting and to shape your agenda of one-on-ones and sessions. You will appreciate being able to source solution providers more efficiently and get attention specific to your needs at the Facilities Management Summit Boston.

Cost to Attend: FREE for qualified delegate attendees!


New Free Report for Customer Service Managers + Trainers

Today’s customer service reps need more knowledge than ever before. However, finding effective ways to train them—especially with their busy schedules—can be challenging.

Here are the 5 Creative Ways to Train Your Customer Service Reps on everything from new technology to company policy.


Boston Spring Events Keynote Speaker Announced

Everyone will be on the edge of their seats and inspired to take action as Boston Keynote Speaker Randy Fox unpacks the principles of winning in your professional and personal life...as a team.

Whether you're attending the 2018 April HR & Employee Benefits Summit, Training & Development Summit, Contact Center & Customer Service Summit, or Marketing Summit, you can benefit from putting together a game plan for your team.

Get ready as Randy will push you to increase your performance, maximize your potential, and truly be fulfilled in your life. Time to surround yourself, and working effectively with a great team. Time to build your game plan!

Attendees to the April 23 & 24 event will:

  1. See the power in appreciating one another, dispensing hope in others, and being a trusted team
  2. Value the importance that respect and authentic relationships is to being a successful, high performance team
  3. Uncover how the altitude of our results starts with the attitude and approach of each person
  4. Learn how critical playing their part with excellence is to ongoing success To never give up!

But don't take our word for it! In the video below, Randy explains why our Spring Boston events are a must to attend:

Greetings from Keynote Speaker Randy Fox!


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