Contact Center & Customer Service Summit
Upcoming Event Dates
Fit a year's worth of meetings in 2 action-packed days. The event registration is no cost to qualified delegate attendees.
What you can expect:
- Meet one-on-one with solution providers specific to your current project needs
- Attend workshops and sessions
- Network with peers from leading companies
- Receive complimentary event registration, hotel accommodations, and meals at a luxury venue
Check if you qualify to attend as a delegate:
- You are a Contact Center and Customer Service decision-maker (Manager, Director, or VP)
- You work for a mid- or large-sized company actively seeking solutions
How the event works:
- You select the solution providers you're most interested in meeting
- Your interests shape your agenda of one-on-ones and sessions
- We continue to add workshops up until the event
- We cap our attendance at 50 spots
- We hold the event twice a year and rotate regionally
Why you should attend as a delegate:
- It's a more efficient way to source solution providers, and to get custom attention specific to your needs
- You'll make profitable connections to help further your business goals
- You'll stay up-to-date about the latest trends and technology advances in your industry
Forum Events has 20+ years of experience holding successful events across multiple markets. We're dedicated to providing you with a complete VIP experience from start to finish.
For More Information Please Contact...
Slade Cheong – Event Manager
941-894-9569 | email
Gina Vicino – Delegate Coordinator
800-727-5257 x2273 | email
Contact Center & Customer Service Summit in Washington, DC
April 15 & 16, 2019
Washington Marriott Wardman Park
Washington, DC
April 15 & 16, 2019
Areas Covered
- Address Management
- Agent Coaching and Monitoring
- Agent Desktop Solutions
- Analytics
- Artificial Intelligence
- Automated Call Distribution
- Automated Customer Satisfaction Surveys
- Automated Payment Application
- Benchmarking
- Business Continuity
- Business Performance Improvement
- Call Center Hardware
- Call Center Software
- Call Center Technology
- Call Guidance and Scripting
- Call Handling
- Call Recording
- Callbacks
- Cloud-Based Solutions
- Consultancy
- Contact Center Outsourcing Solutions
- Contact Center Solutions
- CRM
- CTI
- Customer Experience
- Customer Feedback
- Customer View Technology
- Data Management
- Data Provider
- Database Products and Services
- Dialers
- Display Boards
- E-Learning
- Email Management
- Email Management
- Gamification
- Headsets
- Home Agents
- Intelligence Augmentation
- Interactive Voice Messaging
- IVR
- Knowledge Management
- Knowledge Management
- Language Services
- Live Chat
- Loyalty Programs
- Mobile Solutions
- Multi-Channel Communications and Integra
- Mystery Shopping
- Near/Offshoring
- Off Hours Answering
- Office Furniture
- On Hold Marketing
- PCI DDS Compliance
- Predictive Dialer
- Quality Monitoring
- Recruitment
- Remote Employee Benchmarking
- Remote Employee Solutions
- Remote Employee Technology
- Scripting
- Self Service Package Solutions
- Self Service Technology
- Service Quality Measurement
- Service Quality Monitoring
- SMS
- Social Media
- Speech Analytics
- Speech Technology/Solutions
- Staff Incentives
- Staff Motivation
- Staff Wellbeing
- System Integration/Configuration
- Telemarketing - Inbound
- Telemarketing - Outbound
- Telephone Systems
- Text Analytics
- Texting
- Toll Free
- Training and Development
- Unified Communication
- Virtual Call Centers
- Virtual Contact Centers
- Voice Quality Monitoring
- Voice Self Services
- VOIP
- Web Presenter Technology
- Web Self Service
- Workforce Management/Optimization
Confirmed Vendors
