Contact Center & Customer Service Summit
Upcoming Event Dates
Due to COVID-19, the Contact Center & Customer Service Summit will not take place this Fall.
However, we are excited to announce a new virtual opportunity, Customer Contact Now: Virtual Roundtable, July 28, 2020.
This is a free half-day online event for 25 senior-level customer service professionals. Keynote by Shep Hyken.
Areas Covered
- Address Management
- Agent Coaching and Monitoring
- Agent Desktop Solutions
- Analytics
- Artificial Intelligence
- Automated Call Distribution
- Automated Customer Satisfaction Surveys
- Automated Payment Application
- Benchmarking
- Business Continuity
- Business Performance Improvement
- Call Center Hardware
- Call Center Software
- Call Center Technology
- Call Guidance and Scripting
- Call Handling
- Call Recording
- Callbacks
- Cloud-Based Solutions
- Consultancy
- Contact Center Outsourcing Solutions
- Contact Center Solutions
- CRM
- CTI
- Customer Experience
- Customer Feedback
- Customer View Technology
- Data Management
- Data Provider
- Database Products and Services
- Dialers
- Display Boards
- E-Learning
- Email Management
- Gamification
- Headsets
- Healthcare Advocates
- Home Agents
- Intelligence Augmentation
- Interactive Voice Messaging
- IVR
- Knowledge Management
- Language Services
- Live Chat
- Loyalty Programs
- Mobile Solutions
- Multi-Channel Communications and Integra
- Mystery Shopping
- Near/Offshoring
- Off Hours Answering
- Office Furniture
- On Hold Marketing
- PCI DDS Compliance
- Predictive Dialer
- Quality Monitoring
- Recruitment
- Remote Employee Benchmarking
- Remote Employee Solutions
- Remote Employee Technology
- Scripting
- Self Service Package Solutions
- Self Service Technology
- Service Quality Measurement
- Service Quality Monitoring
- SMS
- Social Media
- Speech Analytics
- Speech Technology/Solutions
- Staff Incentives
- Staff Motivation
- Staff Wellbeing
- System Integration/Configuration
- Telemarketing - Inbound
- Telemarketing - Outbound
- Telephone Systems
- Text Analytics
- Texting
- Toll Free
- Training and Development
- Unified Communication
- Virtual Call Centers
- Virtual Contact Centers
- Voice Quality Monitoring
- Voice Self Services
- VOIP
- Web Presenter Technology
- Web Self Service
- Workforce Management/Optimization
Latest Press Release
2018 Spring Boston Contact Center & Customer Service Summit Testimonials
posted by Laura Dykstra on Friday May 4, 2018We were delighted with the positive experience our delegate attendees and solution providers had in Boston at our Spring Contact Center & Customer Service Summit! Here is a sample of the great feedback they provided: Delegate Attendees: “The Summit was great! It surpassed our expectations. Laura was great to partner with from start, to finish. The event was very well run, organized, fun...
