Contact Center & Customer Service Summit

Upcoming Event Dates

 

Fit a year's worth of meetings in 2 action-packed days. The event registration is no cost to qualified delegate attendees.

 

What you can expect:

  • Meet one-on-one with solution providers specific to your current project needs
  • Attend workshops and sessions 
  • Network with peers from leading companies
  • Receive complimentary event registration, hotel accommodations, and meals at a luxury venue

Check if you qualify to attend as a delegate:

  • You are a Contact Center and Customer Service decision-maker (Manager, Director, or VP)
  • You work for a mid- or large-sized company actively seeking solutions

How the event works:

  • You select the solution providers you're most interested in meeting
  • Your interests shape your agenda of one-on-ones and sessions
  • We continue to add workshops up until the event
  • We cap our attendance at 50 spots
  • We hold the event twice a year and rotate regionally

Why you should attend as a delegate:

  • It's a more efficient way to source solution providers, and to get custom attention specific to your needs
  • You'll make profitable connections to help further your business goals
  • You'll stay up-to-date about the latest trends and technology advances in your industry

 

Forum Events has 20+ years of experience holding successful events across multiple markets. We're dedicated to providing you with a complete VIP experience from start to finish.

 

For More Information Please Contact...

Slade Cheong – Event Manager
941-894-9569  |  email

Gina Vicino – Delegate Coordinator
800-727-5257 x2273  |  email

Contact Center & Customer Service Summit in Washington, DC
April 15 & 16, 2019

Event Workshops Include...

OPENING KEY NOTE: The role of leaders when robots, hackers and Uber drivers rule the world.
Presented by Lisa Rueth, CEO of Cultivate Leadership a Leadership Consulting Firm Dedicated to Leadership Science, OD Consultant and Executive Coaching.

A major study was recently released detailing how every aspect of American life from urbanization to healthcare, population demographics to infrastructure will change by 2025. Lisa Rueth, Leadership & Organizational Development Consultant and social change scholar will translate what these mega trends mean for leaders. Recognizing the pace of technology and innovation compared to organizational change, Lisa’s humorous and sobering wake up call will help organizations think through the use of finite resources, how recruiting and competing need to change and how the role of the leader will be completely reinvented in the next two decades. Don’t miss this thought-provoking talk to jar you out of the busy-ness that distracts us from creating the futures we want


Venue

Washington Marriott Wardman Park

2660 Woodley Road NW
Washington, DC 20008
12023282000

Website  |  Map & Directions

Washington, DC

April 15 & 16, 2019

Areas Covered

  • Address Management
  • Agent Coaching and Monitoring
  • Agent Desktop Solutions
  • Analytics
  • Artificial Intelligence
  • Automated Call Distribution
  • Automated Customer Satisfaction Surveys
  • Automated Payment Application
  • Benchmarking
  • Business Continuity
  • Business Performance Improvement
  • Call Center Hardware
  • Call Center Software
  • Call Center Technology
  • Call Guidance and Scripting
  • Call Handling
  • Call Recording
  • Callbacks
  • Cloud-Based Solutions
  • Consultancy
  • Contact Center Outsourcing Solutions
  • Contact Center Solutions
  • CRM
  • CTI
  • Customer Experience
  • Customer Feedback
  • Customer View Technology
  • Data Management
  • Data Provider
  • Database Products and Services
  • Dialers
  • Display Boards
  • E-Learning
  • Email Management
  • Email Management
  • Gamification
  • Headsets
  • Home Agents
  • Intelligence Augmentation
  • Interactive Voice Messaging
  • IVR
  • Knowledge Management
  • Knowledge Management
  • Language Services
  • Live Chat
  • Loyalty Programs
  • Mobile Solutions
  • Multi-Channel Communications and Integra
  • Mystery Shopping
  • Near/Offshoring
  • Off Hours Answering
  • Office Furniture
  • On Hold Marketing
  • PCI DDS Compliance
  • Predictive Dialer
  • Quality Monitoring
  • Recruitment
  • Remote Employee Benchmarking
  • Remote Employee Solutions
  • Remote Employee Technology
  • Scripting
  • Self Service Package Solutions
  • Self Service Technology
  • Service Quality Measurement
  • Service Quality Monitoring
  • SMS
  • Social Media
  • Speech Analytics
  • Speech Technology/Solutions
  • Staff Incentives
  • Staff Motivation
  • Staff Wellbeing
  • System Integration/Configuration
  • Telemarketing - Inbound
  • Telemarketing - Outbound
  • Telephone Systems
  • Text Analytics
  • Texting
  • Toll Free
  • Training and Development
  • Unified Communication
  • Virtual Call Centers
  • Virtual Contact Centers
  • Voice Quality Monitoring
  • Voice Self Services
  • VOIP
  • Web Presenter Technology
  • Web Self Service
  • Workforce Management/Optimization

Confirmed Vendors