Press Release: Fall HR/Training/Contact Center Recap- Austin, TX

By Ericka Howard | Product Manager, Digital Media and Events

We had a great time in Austin, Texas at our HR & Employee Benefits Summit, Training & Development Summit, and Contact Center & Customer Service Summit! These joint events were held at the Hyatt Regency Austin on November 11 to 13, 2018, and while the weather outside was slightly chilly, inside things were heating up with great connections between our delegates and solution providers.

Sunday night kicked off with a pre-event cocktail reception, where those who were either local or had arrived earlier that day could mingle and network with fellow event attendees and get excited for the next two days. The following morning, Pete Smith, author of Dare to Matter: Choosing an Untuck and Unapologetic Life of Significance, kicked off the day with his keynote on the six key ways to incorporate significance into both our personal and professional lives.

The day continued with the true heart of these Forum events- the one-on-one meetings between company executives and solution providers. We had 26 solution providers present, and 59 company executives from such companies as Hulu, Texas Roadhouse, New York Life, Southwest Airlines, Honeywell, The Salvation Army, Quest, and Performance Foodservice, just to name a few.

 HR & Employee Benefits conference

Throughout the event, there were also 13 various HR, Training, and Contact Center workshops in addition to the one-on-one meetings. These provided the opportunity for delegate executives to learn more about a given topic within that niche, learn best practices and tips, and get answers to some of their burning questions.

Some of the workshop sessions included:

-          Building Senior Leadership Teams, which targeted the three leadership competencies organizations need to cultivate to be ready for a fast-moving future.

-          You Don’t Know, What You Don’t Know, Until You Know focused the difficulties HR personnel face staying up to date on HR compliance issues.

-          How to Attract, Manage, and Engage the Millennial Workforce, which targeted how to manage and retain a generation of employees that are often characterized as impatient and entitled.

-          What if Everything You Know About Personality Styles Training is Wrong, a discussion on DISC training, and how to refocus it from awareness to results

-          KPI: Strength or Weakness, provided information on how to know if you’re measuring the right KPI, how to determine whether the goals appropriate, and how the future will shape how these are measured.

-          Authentication and Security at the Speed of Conversation, focused on how to build a voice identify platform that not only authenticates customers and protects from fraud, but also allows the building of an all new customer experience.

-          Resolving the Retention Riddle, focused on the most common strategies for attrition, what key things those strategies are missing, and how to take a holistic approach to get a better handle on controlling attrition.

HR & Employee Benefits conference                HR & Employee Benefits conference

Aside from the all-important meetings and educational workshops, there was also lots of general networking and fun to be had! On the night of day 1 at the Forum Events is the staple Casino Night, which included a cocktail reception, full catered dinner (and dessert!) followed by casino games.

 HR & Employee Benefits conference

Day 2 closed the event with additional meetings and workshops and a prize drawing for all participants.

 

According to our post-event survey, we had extremely positive feedback from our attendees:

“This summit exceeded our expectations. The vendors were informative without being push, and the seminars were event appropriate and covered many different facets.”

“The summit was a refreshing take on finding solutions & vendors who could be a partner.”

“Great opportunity to visit with selected vendors and get information. Enjoyed the seminars!”

“Fantastically organized, packed with excellent workshops, and targeted meetings with sponsors. Excellent networking opportunities in a great location.”

 

Sad you missed out? No worries, our next Forum Events in the HR, Training, and Contact Center markets are just around the corner! Our next ones will be held on April 15-16th, 2019, in Washington, DC- come join us! If you are a manager, director, or executive with decision-making power and are seeking service or product solutions, these events are a perfect opportunity to meet with solution providers and network with peers to share best practices. We hope to see you there!

Interested in attending? Contact Gina Vicino at 800-727-5257 x2273 or gvicino@forumevents.com

 

Filed under HR & Employee Benefits Summit

Tags:   Austin  contact center  employee benefits  human resources

Print Friendly and PDF

Comments (0 so far)

Categories

Archives

Tags

2015 2016 30 under 30 9/11 911 access control active shooter activities adding value air conditioning airports alcohol allen interactions apply appointment appointment based appointment based events appointment-based appointment-based event appointment-based events appointments apps april articles AT&T attend attendees Austin behind the scenes benefits best way better big data blog boating Boston budget buildabike building business California call center call for speakers campus candles career center certification CEU change change management checklist chicago christmas cleanliness colleagues collectiveview comcast communication companies company policy complaints complimentary concierge condos conference confirmed connect connections conservation conserving construction consulting consumption contact contact center contact center & customer service summit contact center summit coping corporate correctional news CPP credit card customer customer engagement customer outreach customer service customer service week dads dallas dan schawbel dangers data death decorating delegate delegates development diet digital law diversity drink tickets drunk driving dryvit ecofriendly eCommerce education education & healthcare security Forum education and healthcare security education facilities management education facilities management forum education security emergency employee employee benefits Employee theft employees employer energy engagement enterprise entry event event recap events examples executive executives exercises expansion expenses experience experiment expert experts expo face time face-to-face facebook facebook messenger facebook study facilities facilities management facilities management summit facility facility manager fail fathers february feedback fire hazards flexibility fm ford forum Forum events forum experience Forum Team forums free frustration fun funny get togethers gift card network gifting goals good google government great event green green building news grieving guest guest blog guest speaker guide gun safety gun violence H2O hand sanitizer hanukkah happy hate HC&O News healthcare healthcare facilities management forum healthcare security healthcare.gov healthiest airports healthy higher pay hired hiring holiday holidays hospitality hospitality & facilities forum hospitals hosted-buyer hosted-buyer event hosted-buyer events hotel hotels hours House of Cards houston houston texas how to hr hr & employee benefits hr & employee benefits summit human resources ideas ima incentive incontact india industries informal information instant internet introduce invitation ISA ISACA IT Security J.D. january jobs join us JP Morgan Julie (Jules) Carter IrvinĀ¬-Rooney june Kathleen Peterson keeping employees motivated this holiday season keynote speaker kimberly-clark Langham leadership learn lecture LED legal lessons liability lights linkedin lisa reuth lisa rueth listen location LOL los angeles loss love loyalty magazine management manager manipulation manners marc miller march marketing marketing summit marriott media media partner media partnership meet people meetings meltdown messageme messages messenger Michelle Obama millennials misconduct mistakes modules money morale motivation nashville network networking networks new orleans new years new york times news newsletter november numbers NYT obstacles office office update omni open enrollment organizations outreach outsulation pacific palms resort Paid time off parties partnership party Pasadena patience patrick hayes PCRM peers performance perks peterson Philadelphia Physical Security pictures planning policies policy policy dispute positions positive Powerhouse preparation presenters press release prevention privacy prizes productive productivity professionalism program progressive PTO qualifications raffle Randy Fox rants & raves rants and raves raptor raptor technologies recap recording recruitment register relax relaxed reorganization reports representatives resolution resort response rest restructuring retention retrofits reviews risk Ritz Ritz-Carlton ROI sadness safety safety forum sales Sarasota save saving scenes schedule schools schools facilities science scranton products season seconds security selection process seminar seminar program seminar topics seminars september service sexual assault sheppard partners shopping short smart phone sms social media software solution provider solution providers speaker speakers sponsor news Sprint stockings strategic strategy stress success summary summer summertime summit summits supply survey survivor sweet T-Mobile talent talent management taxis team Team Building teams teamwork tech technology technology solutions terms of services testimonial Testimonials texas text message the front door time time off timeline tips title vii top performers topics total security total security summit trade show tradeshow tradeshows training training & development training & development summit training and development travel traveling trees twitter unemployment rate update updates upgrades upset vacation valentine's day valentines value vendor vendor press release vendors venue venues Verizon veterans veterans day viber virtual volume washing water welcome westin whatsapp white paper wifi work workload workplace workshop workshops wrong young