All entries for January 2016

Contact Center & Customer Service Summit Announces Potential Seminar Topics

Lisa Rueth.jpg

Meet Confirmed Speaker Lisa Rueth at the Contact Center & Customer Service Summit...
April 25 & 26, 2016 in Dallas, TX 

Lisa Rueth is CEO of Cultivate Leadership, a consulting firm dedicated to supporting leaders through Organizational Development, Executive Coaching and Leadership Development. With over 20 years of experience, Lisa left her role as an Executive in Contact Centers 13 years ago to dedicate her career to helping organizations with the mechanics of human performance and systems of collaboration, with the intention of helping leaders make a deeper impact . Cultivate Leadership specializes in helping leadership teams through accurate diagnosis, culture engineering, leadership development, team building, change management, executive coaching and strategic planning. Lisa studied Applied Leadership and Organizational Psychology at the Ken Blanchard School of Business and did graduate work in Authentic Leadership at Naropa University and holds many professional certifications.

Potential Topics: 

Customer Centered Culture: 5 things that prevent it

Organizational Design and Leadership Consultant Lisa Rueth highlights the top 5 underlying problems she finds when clients want a Customer Centered Culture, but can't make it happen. Culture is complicated, with elements of people management, leadership tone, training, process, technology and structure... it can seem impossible to sustain an engaged, customer focused team. This session explores 5 very specific reasons why your best plans unravel and what to do instead.

Organizing around real-time customer data, not past reports of poor performance

Far too much has been spent on customer satisfaction, engagement scores, loyalty programs and win-back initiatives, only to confirm what you know about your operations, without increasing retention. It's time to engage customers in a new way, with real-time input that is actionable. Organizational Design and Leadership consultant Lisa Rueth shares some innovative and simple ways her clients are getting in front of customer needs, instead of reporting on their dissatisfaction.

The secret-sauce behind Managers that create raving fans

With over 20 years of experience fixing low performing teams all over the world, Organizational Design and Leadership Consultant Lisa Rueth shares what she's learned about managers who create employees and customers who become raving fans. If you aren't happy with your engagement data, retention or repeat business, this talk explores the role of the Manager in turning that around, what training they might need and what to look for in rising stars.

Making the triple bottom line a reality: Why Customers, Employees and Funders love you

Serving a three headed monster can sometimes feel like an endless moving target; once one group is happy, the other is demanding more. This complicated formula of finding the sweet spot where employees, customers and funders are happy at once has elements of culture, reporting, innovation and learning wrapped together like a ball of yarn. Organizational Development and Leadership Consultant Lisa Rueth simplifies the triple bottom line and points to some underlying forces that could be derailing your juggling act, leaving you with a laser focused, no-nonsense strategic approach.

Organizational Design: How your structure and strategy could be blocking or enabling culture & collaboration

With constant change, organizations must become dynamic. But systems of collaboration and culture are consistently sabotaged no matter how perfect the strategy & engagement initiatives are because of invisible forces in structure and strategic focus. Lisa Rueth explores the Star model for design thinking that enables strategic and cultural goals and explores case studies of organizations who remain stuck and those that design for innovation!

Motivating Agents on a shrinking budget

How can we motivate and reward when the only thing left in the budget is another reduction? Explore successful methods for non-monetary motivation and fostering cultures of healthy competition & collaboration and hear stories of contact centers with creative rewards programs developed on a shoestring.


MEET THE SPEAKER: Tim Grosse

grosse pic .jpgTim Grosse, Executive Director at E2 Energy Advisors
Speaking at the Education Facilities Management Forum

April 25 - 26, 2016 | Dallas, TX

Tim Grosse has more than 30 years of expertise in market leadership initiatives wihtin energy services, healthcare, and financial services within mid-market to Fortune 50 enterprises. The launch of E2 Energy Advisors brings together a wide spectrum of expert energy service technicians to provide world class energy management services that meet some of today's most significant global economic and environmental challenges.

About the Company: E2 Energy Advisors is a strategic partnership bringing together the top energy management companies, engineers, previous utility industry executives, and some of the largest energy wholesale and retail energy market makers across a wide industry spectrum. E2 Energy Advisors offers a full range of energy management strategies for the commercial, industrial, and municipal energy users. E2 Energy Advisor's services reduce energy costs, increase energy efficiency, and generate positive cash flow. Their advisor group reduces the carbon footprint of tens of thousands of entities on a daily basis. There are no costs for organizations to utilize service networking and most services are performed with minimal capital expense as a guaranteed performance service.

For more information on the Education Facilities Management Forum or to register, click here or call (941)925-7585.


MEET THE SPEAKER: Lisa Rueth, CEO, Cultivate Leadership

lisa rueth.jpgMeet Lisa Rueth, CEO Cultivate Leadership
Confirmed Speaker at the Training & Development Summit 
March 14 & 15, 2016 | Philadelphia, PA  

After her success with past audiences, Lisa Rueth is returning to the HR & Employee Benefits Summit and Training & Development Summit in Philadelphia to shed light on leadership and organizational development. 

Lisa is CEO of Cultivate Leadership (formerly Trinity Solutions), a consulting firm dedicated to Leadership Science, OD Consultant and Executive Coaching. With more than 20 years of experience, Lisa left her role as an Executive in Telecom and Manufacturing 13 years ago to dedicate her career to helping organizations with the mechanics of leadership, human performance and systems of collaboration. Cultivate Leadership specializes in helping leadership teams through accurate diagnosis, culture engineering, leadership development, team building, change management, executive coaching and strategic planning.

Lisa studied Applied Leadership and Organizational Psychology at the Ken Blanchard School of Business and did graduate work in Authentic Leadership at Naropa University. She also holds many professional certifications such as Certified Customer experience Engineer, Six Sigma Black Belt, Kaizen Facilitator and Certified Workplace Wellness Coach.

For more information or to register for the HR & Employee Benefits Summit or Training & Development Summit, contact Event Manager Shane Doherty at shane.doherty@forumevents.com.


January News: HR & Employee Benefits Summit

   
 

Industry News:

 
 
   

IRI specializes in measuring employee engagement throughout an organization. IRI's time-proven methodology and technology tool kit help clients transform insights from employee feedback into action plans that break down barriers to building engagement. The result is a corporate culture of high employee engagement that leads to increased performance, individually and collectively, and translates directly into better business performance scorecards.

Learn More
 
 
   

Limited Complimentary Spaces!

An event built around your needs - The HR & Employee Benefits Summit offers a personalized itinerary based on your sourcing needs. Meet one-on-one for private meetings with experts who can advise you and help form an informed plan for your company. Attend one-on-one meetings, learn about new best practices and technologies in the seminar program and connect with other senior-level executives during numerous networking meals and after hours.

Register Now!
 
 

MEET THE SPEAKER: Lisa Rueth, CEO, Cultivate Leadership

lisa rueth.jpgMeet Lisa Rueth, CEO Cultivate Leadership
Confirmed Speaker at the HR & Employee Benefits Summit 
March 14 & 15, 2016 | Philadelphia, PA  

After her success with past audiences, Lisa Rueth is returning to the HR & Employee Benefits Summit and Training & Development Summit in Philadelphia to shed light on leadership and organizational development. 

Lisa is CEO of Cultivate Leadership (formerly Trinity Solutions), a consulting firm dedicated to Leadership Science, OD Consultant and Executive Coaching. With more than 20 years of experience, Lisa left her role as an Executive in Telecom and Manufacturing 13 years ago to dedicate her career to helping organizations with the mechanics of leadership, human performance and systems of collaboration. Cultivate Leadership specializes in helping leadership teams through accurate diagnosis, culture engineering, leadership development, team building, change management, executive coaching and strategic planning.

Lisa studied Applied Leadership and Organizational Psychology at the Ken Blanchard School of Business and did graduate work in Authentic Leadership at Naropa University. She also holds many professional certifications such as Certified Customer experience Engineer, Six Sigma Black Belt, Kaizen Facilitator and Certified Workplace Wellness Coach.

For more information or to register for the HR & Employee Benefits Summit or Training & Development Summit, contact Event Manager Shane Doherty at shane.doherty@forumevents.com.


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