All entries for April 2016

Testimonials Stream In From The Contact Center & Customer Service Summit in Dallas, Texas

The Contact Center & Customer Service Summit took place in Dallas, Texas on April 25th & 26th, 2016. Here is feedback from the delegate attendees:

"I had no idea what to expect, this being my first summit, but I found it to be fast paced, energetic, and full of opportunities to have helpful conversations with solution providers without high pressure sales tactics." - Arkansas Federal Credit Union

"This is a great venue for targeted review of technology solutions. Demo halls are overwhelming and not as conducive for gathering enough information relevant to my business. Love these events!" - Renaissance Dental

"Excellent event - top notch layout! The staff from Forum Events were amazing, had a great time" - Progyny

"I appreciate the format of the summit. It was a different experience but I really enjoyed the one-on-one meetings -- it made it personal." - Health Care Service Corp.

"I thought the event was amazing and I am very glad I had the option to participate. Thanks for sticking with me and getting me to commit! Well worth my time. Safe travels." - Freshview Solutions

"I liked having a place to set up and then have vendors come around. This led to a relaxed environment and allowed you to see everything/everyone you wanted." - eviCore

"...This show was top notch in every way!" -Progyny

"This was my first Contact Center & Customer Service Summit. It was very interesting. I met a lot of nice, new people. It was fun to hear what other centers were doing and how they were leveraging technology." - Rent A Center

"The model of the vendors coming to you was new and different for me. I appreciate not feeling pressured to listen to high-impact sales presentations but honest and open questions and answers." - ALSAC, St. Jude

"Excellent seminars! Saved tons of time trying to find vendors to meet our needs, thank you, I look forward to future events." - American Medical Response

"This was my first time attending this summit. Very informative and useful." - Arbonne

To attend our upcoming event taking place in San Francisco, CA - register here.


[Event Recap]: Contact Center & Customer Service Summit | Dallas, TX | April 25-26, 2016

The Contact Center & Customer Service Summit hosted approximately 341 one-on-one meetings at the Sheraton Dallas on April 25th and 26th,2016. Executives from companies including AAA, Delta Dental, Fifth Manhattan, Epsilon, Grainger, Home Care Advantage, Rent A Center, St. Jude Children’s Research Hospital and ULine connected for informative meetings with solution providers, seminars and networking opportunities.

Face-to-face meetings kicked off promptly on Monday morning and ran throughout the next day and a half, separated by meals and seminars. Speakers Lisa Rueth and Tom Dickson led discussions on multi-channel service, agent and management leadership, and real-time customer data. “Lisa Rueth was awesome,” expressed the Director of Client Services Operations from BerylHealth.

Prime networking continued into the evening with a gala dinner and casino games overlooking the stunning Dallas skyline. “I had no idea what to expect, this being my first summit, but I found it to be fast paced, energetic, and full of opportunities to have helpful conversations with solution providers without high-pressure sales tactics,” explained one attendee from Arkansas Federal Credit Union of the networking throughout the event.

After a fun evening, attendees reconnected on Tuesday morning for more face-to-face meetings and additional seminars, ending with a closing lunch.

For more information, or to attend future events, contact Shane Doherty, VP of Business Development, here.


Categories

Archives

Tags

2015 2016 30 under 30 9/11 911 access control active shooter activities adding value air conditioning airports alcohol allen interactions apply appointment appointment based appointment based events appointment-based appointment-based event appointment-based events appointments apps april articles AT&T attend attendees Austin behind the scenes benefits best way better big data blog boating Boston budget buildabike building business California call center call for speakers campus candles career center certification CEU change change management checklist chicago christmas cleanliness colleagues collectiveview comcast communication companies company policy complaints complimentary concierge condos conference confirmed connect connections conservation conserving construction consulting consumption contact contact center contact center & customer service summit contact center summit coping corporate correctional news CPP credit card customer customer engagement customer outreach customer service customer service week dads dallas dan schawbel dangers data death decorating delegate delegates development diet digital law diversity drink tickets drunk driving dryvit ecofriendly eCommerce education education & healthcare security Forum education and healthcare security education facilities management education facilities management forum education security emergency employee employee benefits Employee theft employees employer energy engagement enterprise entry event event recap events examples executive executives exercises expansion expenses experience experiment expert experts expo face time face-to-face facebook facebook messenger facebook study facilities facilities management facilities management summit facility facility manager fail fathers february feedback fire hazards flexibility fm ford forum Forum events forum experience Forum Team forums free frustration fun funny get togethers gift card network gifting goals good google government great event green green building news grieving guest guest blog guest speaker guide gun safety gun violence H2O hand sanitizer hanukkah happy hate HC&O News healthcare healthcare facilities management forum healthcare security healthcare.gov healthiest airports healthy higher pay hired hiring holiday holidays hospitality hospitality & facilities forum hospitals hosted-buyer hosted-buyer event hosted-buyer events hotel hotels hours House of Cards houston houston texas how to hr hr & employee benefits hr & employee benefits summit human resources ideas ima incentive incontact india industries informal information instant internet introduce invitation ISA ISACA IT Security J.D. january jobs join us JP Morgan Julie (Jules) Carter IrvinĀ¬-Rooney june Kathleen Peterson keeping employees motivated this holiday season keynote speaker kimberly-clark Langham leadership learn lecture LED legal lessons liability lights linkedin lisa reuth lisa rueth listen location LOL los angeles loss love loyalty magazine management manager manipulation manners marc miller march marketing marketing summit marriott media media partner media partnership meet people meetings meltdown messageme messages messenger Michelle Obama millennials misconduct mistakes modules money morale motivation nashville network networking networks new orleans new years new york times news newsletter november numbers NYT obstacles office office update omni open enrollment organizations outreach outsulation pacific palms resort Paid time off parties partnership party Pasadena patience patrick hayes PCRM peers performance perks peterson Philadelphia Physical Security pictures planning policies policy policy dispute positions positive Powerhouse preparation presenters press release prevention privacy prizes productive productivity professionalism program progressive PTO qualifications raffle Randy Fox rants & raves rants and raves raptor raptor technologies recap recording recruitment register relax relaxed reorganization reports representatives resolution resort response rest restructuring retention retrofits reviews risk Ritz Ritz-Carlton ROI sadness safety safety forum sales Sarasota save saving scenes schedule schools schools facilities science scranton products season seconds security selection process seminar seminar program seminar topics seminars september service sexual assault sheppard partners shopping short smart phone sms social media software solution provider solution providers speaker speakers sponsor news Sprint stockings strategic strategy stress success summary summer summertime summit summits supply survey survivor sweet T-Mobile talent talent management taxis team Team Building teams teamwork tech technology technology solutions terms of services testimonial Testimonials texas text message the front door time time off timeline tips title vii top performers topics total security total security summit trade show tradeshow tradeshows training training & development training & development summit training and development travel traveling trees twitter unemployment rate update updates upgrades upset vacation valentine's day valentines value vendor vendor press release vendors venue venues Verizon veterans veterans day viber virtual volume washing water welcome westin whatsapp white paper wifi work workload workplace workshop workshops wrong young