All entries for April 2016
Testimonials Stream In From The Contact Center & Customer Service Summit in Dallas, Texas
The Contact Center & Customer Service Summit took place in Dallas, Texas on April 25th & 26th, 2016. Here is feedback from the delegate attendees: "I had no idea what to expect, this being my first summit, but I found it to be fast paced, energetic, and full of opportunities to have helpful conversations with solution providers without high pressure sales tactics." - Arkansas Federal Credit Union "This is a great venue for targeted review of technology solutions. Demo halls are overwhelming and not as conducive for gathering enough information relevant to my business. Love these events!" - Renaissance Dental "Excellent event - top notch layout! The staff from Forum Events were amazing, had a great time" - Progyny "I appreciate the format of the summit. It was a different experience but I really enjoyed the one-on-one meetings -- it made it personal." - Health Care Service Corp. "I thought the event was amazing and I am very glad I had the option to participate. Thanks for sticking with me and getting me to commit! Well worth my time. Safe travels." - Freshview Solutions "I liked having a place to set up and then have vendors come around. This led to a relaxed environment and allowed you to see everything/everyone you wanted." - eviCore "...This show was top notch in every way!" -Progyny "This was my first Contact Center & Customer Service Summit. It was very interesting. I met a lot of nice, new people. It was fun to hear what other centers were doing and how they were leveraging technology." - Rent A Center "The model of the vendors coming to you was new and different for me. I appreciate not feeling pressured to listen to high-impact sales presentations but honest and open questions and answers." - ALSAC, St. Jude "Excellent seminars! Saved tons of time trying to find vendors to meet our needs, thank you, I look forward to future events." - American Medical Response "This was my first time attending this summit. Very informative and useful." - Arbonne To attend our upcoming event taking place in San Francisco, CA - register here. 
[Event Recap]: Contact Center & Customer Service Summit | Dallas, TX | April 25-26, 2016
The Contact Center & Customer Service Summit hosted approximately 341 one-on-one meetings at the Sheraton Dallas on April 25th and 26th,2016. Executives from companies including AAA, Delta Dental, Fifth Manhattan, Epsilon, Grainger, Home Care Advantage, Rent A Center, St. Jude Children’s Research Hospital and ULine connected for informative meetings with solution providers, seminars and networking opportunities. Face-to-face meetings kicked off promptly on Monday morning and ran throughout the next day and a half, separated by meals and seminars. Speakers Lisa Rueth and Tom Dickson led discussions on multi-channel service, agent and management leadership, and real-time customer data. “Lisa Rueth was awesome,” expressed the Director of Client Services Operations from BerylHealth. Prime networking continued into the evening with a gala dinner and casino games overlooking the stunning Dallas skyline. “I had no idea what to expect, this being my first summit, but I found it to be fast paced, energetic, and full of opportunities to have helpful conversations with solution providers without high-pressure sales tactics,” explained one attendee from Arkansas Federal Credit Union of the networking throughout the event. After a fun evening, attendees reconnected on Tuesday morning for more face-to-face meetings and additional seminars, ending with a closing lunch. For more information, or to attend future events, contact Shane Doherty, VP of Business Development, here.
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