All entries filed under “Hospitality & Facilities Forum”
Show Them You Care: How to Demonstrate Value to Your Guests
The typical traveler weighs heavily on time and money saved, and experience gained. With this said, guests are typically looking for the most bang for their buck – so how can you show your guests that they are appreciated? Here are a few simple, relatively low cost, measures: 1. Personal Touches Make it a duty for staff to know their guests. Greeting guests upon their arrival tells them that you value each and every person. Train your concierge to always open a line of communication with guests from initial reservations to check out. These small but personal touches genuinely enhance a guest’s experience. 2. The Extra Mile I’m not suggesting a free night stay or a gift basket. Throwing something extra in the direction of the customer makes them feel welcome and appreciated. Consider a handwritten note with the fresh towels and linens. You can incorporate this personal touch across all levels of staff. 3. Returning Customers Returning customers do more than just fill rooms. Consider these valued guests an excellent tool for spreading the news about your facility! Show them how much you value them with a loyalty program – offer them speedy check-ins, complimentary upgrades and amenity upgrades. 4. Consider Inclusive Offers Offer more than a place to sleep. Can your facility lend a hand in the hospitality arena by offering breakfast, in-room service or perhaps a discount at a nearby attraction? Adding to your list of things provided is a great incentive for travelers.
Love the One You're With: Making the Most of Your Facility
1. More to Love You know what’s better than your space? More of it! Expanding meaningful features of your property can go a long way and boost the overall value of your facility. Identify a trouble area and consider utilizing more space to make the area more user-friendly. Consider parking areas, storage facilities, extra amenities, employee areas. Before you break ground, be sure to consult your local building authorities to identify a plan of action and learn about necessary building permissions. 2. In the Name of Love… Add charm and branding to your facility by simply changing the name. If you’re looking to change your facility’s reputation, re-branding is key and what better way than a new name? 3. Locks of Love Increasing security at your facility gives guests a sense of safety and creates a secure environment for employees. Consider security features like alarm systems, gates and surveillance cameras. Be sure not to overdo this feature causing a prison-like feel, instead find visually pleasing ways to create a secure environment. 4. Beauty’s in the Eye of the Beholder You may love your facility, but would an outsider? Consider exterior cosmetics to brighten up your facility’s presentation! Consult a landscape company, repaint the walls, fix the small cosmetic problems that you’ve let slip by. To maintain the upkeep of your property, consult your facility team, develop a more inclusive plan to keep your place up to par! 5. First Comes Love, Then Comes Marriage, Then Comes… Signage? First impressions matter. Announce to the surrounding neighbors and your guests that change is a coming with new signage. Consider upgrading to aesthetically pleasing signage that is in keeping with surrounding buildings. Meet with a professional who can advise you how to be creative, clever and inviting using signs. 6. Love is in the Air Love is in the air – so do your best to keep that air squeaky clean. Going green is the most effective way to tell your guests and customers that you care! Research eco-friendly systems that can help lower overhead while creating a green culture. Options include solar panels, energy-efficient appliances and energy conserving windows. Do you have any additional suggestions for adding value to your property this year? Let us know by emailing your suggestions to media@forumevents.com. To meet with solution providers who can help you increase your property’s value – register for the upcoming Hospitality & Facilities Forum, here.
Hospitality & Facilities Forum Offers New CE Hour Accredited Program
Attendees will earn one AIA HSW/SD CE hour and one GBCI CE hour by completing the one hour program sponsored by Scranton Products. The program will take an in depth look at sustainable materials in restrooms and locker rooms, offering an explanation of how High Density Polyethylene (HDPE) reduces environmental impact and ways it offers both initial and long term improvements to the indoor air quality of any project. Scranton Products is a confirmed vendor attending the Hospitality & Facilities Forum. The Forum, being held at the Pacific Palms Resort in City of Industry, is designed to connect senior hospitality executives, GPOs and solution providers. During the day-and-a-half Forum, executives will attend pre-arranged business meetings, industry seminars and networking experiences – all in a small scale and intimate setting. The Hospitality & Facilities Forum is complimentary to the first 50 qualifying registrants, meaning hotel accommodation, meals, refreshments and personalized itinerary are covered. Since 1996, Forum Events has hosted successful appointment-based events in Europe and North America with 96 percent of attendees reporting that attending a Forum is more effective than a traditional trade show. Of the attending decision makers at the Forum, 55 percent say they send junior levels of staff to national conventions to collect data, rather than do business. For questions about attending the Forum, contact Millie Kelly atmillie.kelly@forumevents.com or by phone at (941)925-7585 ext. 123. For media questions, contact Yasmin Parsloe at yasmin.parsloe@forumevents.com. For a full list of industry events and our upcoming schedule of events, click here.
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