All entries tagged with “Boston”
Fall Boston Event Recap: Safety, Facilities Management and Security
By Amanda Czepiel | Product Director, BLR Media Facilities management, security, and safety professionals gathered at the Boston Marriott in Quincy, MA for this year’s Total Security, Facilities Management and Safety Forum Events to learn about new solutions to solve their organization’s current and upcoming project needs. Attendees hailed from companies across the country, including DHL Express, Harvard Pilgrim, Liberty Mutual, PepsiCo, Southwest Airlines and Stanley Black and Decker, to participate in one-on-one private meetings to discuss solutions, to network with peers, and to participate in professional development workshops. Following the opening reception on Sunday night, Monday morning kicked off with a keynote presentation, Reducing Serious Injuries & Fatalities - Three Approaches & Their Effectiveness, by Don Wilson of SafeStart. The workshop addressed a trend of a slower decrease in serious injury and fatalities as compared with overall injury rates and looked at three different approaches for improving an organization’s top safety metric. After Wilson’s presentation, attendees quickly moved into a day of one-to-one meetings and information-packed workshops, including:
To close out day 1, both solutions providers and attendees participated in dinner and the Forum Events traditional Casino Night with the night’s top winners receiving cash prizes. We adjourned the following day, after another meeting and workshop-filled morning. According to our post-event survey, 94 percent of attendees said that they found their time at Forum Event useful: “I had a great experience with this event and gained for sure new vendors and contacts I will use in the short and long-term future both in my current position and firm and also my career in the future as well.” “I learned a lot, made great connections, and was able to create relationships with vendors with whom I had previously been on calls. Highly recommend from a networking or solution perspective!” “This was my third event. I think that sums it up.” “More effective than trade shows.” “I found the event extremely valuable. The meetings with the vendors were just what I needed and it was a very efficient way to learn about products and services in a fun environment.” Want to join us, or know someone who would benefit from this great event? https://www.forumevents.com/Delegates
2018 Spring Boston HR & TD Summit Testimonials
Some more great testimonials are rolling in from our HR & Employee Benefits Summit and Training & Development Summits in Boston! Here is a sample of what our attendees and solution providers had to say: Delegate Attendees: “Forum Events provided great resources and amenities to facilitate business opportunities. Would highly recommend.” - Legendary Entertainment “I enjoyed the seminars. Talking with the vendors was interesting; learning about the products saves time later.” - Brookstone “This format was a lot more interesting and informative than a trade show could ever be, so don't change this format because it really does work. Keep doing what you’re doing, it’s great.” - Hub Folding Box “This was amazing. I can’t wait to follow up with some of these vendors.” - Educational Service Unit 2 “This was a much better use of my time than a trade show format --- Thank you.” - Alliance Healthcare Services “Great event. This is actually better than visiting 1000 booths.” - Aetna Integrated Services/Atalian Global Services “A wonderful format with one-on-one focus with pre-qualified potential partners.” - BG Buildingworks Solution Providers: “An outstanding summit. I love the environment and opportunity to meet with companies 1 on 1. Great for networking and lead generation. Overall, a fun experience. We will be back!” - Mango Languages “The staff is so helpful and fun to work with! You can tell that they put effort into making sure their delegates and sponsors are both taken care of. Thank you for a great event!!!” - Paradigm Shift Leadership
2018 Spring Boston Contact Center & Customer Service Summit Testimonials
We were delighted with the positive experience our delegate attendees and solution providers had in Boston at our Spring Contact Center & Customer Service Summit! Here is a sample of the great feedback they provided: Delegate Attendees: “The Summit was great! It surpassed our expectations. Laura was great to partner with from start, to finish. The event was very well run, organized, fun and informative. Having a personalized schedule, based on our needs and feedback, was key! I would highly recommend the Summit and I look forward to participating in the future.” - Cambridge Savings Bank “I like the size of the event. It gave me an opportunity to get to know people” - CH2M/Jacobs “Loved the setup – Best Summit I have ever attended!” - Citra Health Solutions “Greatly enjoyed Lisa Rueth’s presentations. Worth the entire trip!” - City of Hope “This was a great way to save time in finding solutions for our organization – A great networking opportunity and a lot of fun in between!” - Epilepsy Foundation Donation Center “This is a great way to conduct a conference.” - LUMEDX “Very informative – appreciated that we were able to choose vendors ahead of time. Got our brains thinking of ways we can enhance our call center.” - Meridian Health “The event was excellent and helped me source vendors for two potential initiatives. The event was well run, I loved the venue, made a ton of new contacts and [at the] event bumped into a colleague from almost 15 years ago! Thank you for a wonderful event!” - Right Management “Great event! Innovative approach to create win/wins. Very cost-effective approach. The team is very welcoming, professionally dressed and assisted delegates to their specific table (nice touch).” - SCAN Health Plan Solution Providers: “We are very pleased with the white-glove approach your team took to ensure this was a productive use of time, money, and that it was a positive experience. The level of attention to detail was exceptional, as well.” - Intelegencia
Spring Boston Event Recap: Getting Motivated & Achieving Success
Wow! What a great event we had last week in Boston, MA. We're still catching up and feeling motivated after an action-packed day and a half. This year's spring event took place from April 23rd-24th, 2018 at the Boston Marriott Quincy. We hosted delegate executives from leading companies across the country including Cheer Pack North America, Samsung SRA, Liberty Mutual, The Cheesecake Factory, Autodesk, Inc., Wells Fargo, and more. We lead off with a powerful keynote from Randy Fox, who motivated us all with the secret to winning: motivating and lifting up others.
We then kicked off with our one-on-one meetings, the heart of our Forum Events program. Thirty-four solution providers met with executives face-to-face about the latest technology and services to drive business success. They were overwhelmingly a success, with a flood of positive testimonials. Here is just a small sample: “Forum Events provided great resources and amenities to facilitate business opportunities. Would highly recommend.” - Legendary Entertainment (HR & Employee Benefits Summit Delegate) “Great event. This is actually better than visiting 1,000 booths.” - Aetna Integrated Services/Atalian Global Services (Training & Development Summit Delegate) “Very informative – appreciated that we were able to choose vendors ahead of time. Got our brains thinking of ways we can enhance our call center.” - Meridian Health (Contact Center & Customer Service Summit Delegate) “An outstanding summit. I love the environment and opportunity to meet with companies 1 on 1. Great for networking and lead generation. Overall, a fun experience. We will be back!” - Mango Languages (Training & Development Summit Solution Provider) “The staff is so helpful and fun to work with! You can tell that they put effort into making sure their delegates and sponsors are both taken care of. Thank you for a great event!!!” - Paradigm Shift Leadership (Training & Development Summit Solution Provider) “We are very pleased with the white-glove approach [the Forum] team took to ensure this was a productive use of time, money, and that it was a positive experience. The level of attention to detail was exceptional, as well.” – Intelegencia (Contact Center & Customer Service Summit)
Our workshop sessions also provided many learning opportunities throughout the event. During our HR & Employee Benefits Summit and Training & Development Summits, we learned how to build an engaged workforce from speaker Taura Prosek, how to make our corporate communication more effective during sessions from Merrick Rosenberg and Pete Smith. All-in-all, we held 8 fantastic workshops. Our Contact Center & Customer Service Summit was also jam-packed with amazing sessions. We learned about onboarding and great hiring strategies from speaker John Stock, the brain science behind emails that persuade with Nancy Harhut, and all about agile performance management and how to turn managers into leaders with Lisa Rueth. “Greatly enjoyed Lisa Rueth’s presentations. Worth the entire trip!” remarked a Customer Service & Contact Center Summit attendee from City of Hope. We also made time for networking during our networking reception, meals, and gala dinner. Some of our attendees and solution providers walked away with Marriott gift cards after walking away with the most chips at our popular Casino Night! (See all the photos here).
Above shows our 1st through 3rd prize Casino Night winners from our Spring Boston Forum event! Tatiana from Merrimicak Valley YMCA, Amber from Paradigm Shift Leadership, and Yoel from CallVU. Finally, we closed our event with lunch and a prize drawing – attendees walked away with some great items, courtesy of our generous solution providers!
>Apple Airpods from Purchasing Power won by Citra Health Did you miss the event, or are you just looking to recommend it to a colleague? Good news. We’re hosting the HR & Employee Benefits Summit, Training & Development Summit, and Contact Center & Customer Service Summit again this fall, November 12 & 13, 2018 in Austin, Texas, the Live Music Capital of the World! Register for our fall events here: Contact Center & Customer Service Summit Questions about any of the above events? Please reach out to media@forumevents.com for more information or complete the form here.
New Free Report for Customer Service Managers + Trainers
Today’s customer service reps need more knowledge than ever before. However, finding effective ways to train them—especially with their busy schedules—can be challenging. Here are the 5 Creative Ways to Train Your Customer Service Reps on everything from new technology to company policy.
Boston Spring Events Keynote Speaker Announced
Everyone will be on the edge of their seats and inspired to take action as Boston Keynote Speaker Randy Fox unpacks the principles of winning in your professional and personal life...as a team. Whether you're attending the 2018 April HR & Employee Benefits Summit, Training & Development Summit, Contact Center & Customer Service Summit, or Marketing Summit, you can benefit from putting together a game plan for your team. Get ready as Randy will push you to increase your performance, maximize your potential, and truly be fulfilled in your life. Time to surround yourself, and working effectively with a great team. Time to build your game plan! Attendees to the April 23 & 24 event will:
But don't take our word for it! In the video below, Randy explains why our Spring Boston events are a must to attend:
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