All entries tagged with “Forum Team”

2018 Spring Boston Contact Center & Customer Service Summit Testimonials

We were delighted with the positive experience our delegate attendees and solution providers had in Boston at our Spring Contact Center & Customer Service Summit! Here is a sample of the great feedback they provided:

Delegate Attendees:

“The Summit was great! It surpassed our expectations. Laura was great to partner with from start, to finish. The event was very well run, organized, fun and informative. Having a personalized schedule, based on our needs and feedback, was key! I would highly recommend the Summit and I look forward to participating in the future.” - Cambridge Savings Bank
“I like the size of the event. It gave me an opportunity to get to know people” - CH2M/Jacobs
“Loved the setup – Best Summit I have ever attended!” - Citra Health Solutions
“Greatly enjoyed Lisa Rueth’s presentations. Worth the entire trip!” - City of Hope
“This was a great way to save time in finding solutions for our organization – A great networking opportunity and a lot of fun in between!” - Epilepsy Foundation Donation Center
“This is a great way to conduct a conference.” - LUMEDX
“Very informative – appreciated that we were able to choose vendors ahead of time. Got our brains thinking of ways we can enhance our call center.” - Meridian Health
“The event was excellent and helped me source vendors for two potential initiatives. The event was well run, I loved the venue, made a ton of new contacts and [at the] event bumped into a colleague from almost 15 years ago! Thank you for a wonderful event!” - Right Management
“Great event! Innovative approach to create win/wins. Very cost-effective approach. The team is very welcoming, professionally dressed and assisted delegates to their specific table (nice touch).” - SCAN Health Plan

Solution Providers:

“We are very pleased with the white-glove approach your team took to ensure this was a productive use of time, money, and that it was a positive experience. The level of attention to detail was exceptional, as well.” - Intelegencia

Spring Boston Event Recap: Getting Motivated & Achieving Success

Wow! What a great event we had last week in Boston, MA. We're still catching up and feeling motivated after an action-packed day and a half.

This year's spring event took place from April 23rd-24th, 2018 at the Boston Marriott Quincy. We hosted delegate executives from leading companies across the country including Cheer Pack North America, Samsung SRA, Liberty Mutual, The Cheesecake Factory, Autodesk, Inc., Wells Fargo, and more.

We lead off with a powerful keynote from Randy Fox, who motivated us all with the secret to winning: motivating and lifting up others.

 

We then kicked off with our one-on-one meetings, the heart of our Forum Events program. Thirty-four solution providers met with executives face-to-face about the latest technology and services to drive business success. They were overwhelmingly a success, with a flood of positive testimonials. Here is just a small sample:

“Forum Events provided great resources and amenities to facilitate business opportunities.  Would highly recommend.” - Legendary Entertainment (HR & Employee Benefits Summit Delegate)

“Great event.  This is actually better than visiting 1,000 booths.” - Aetna Integrated Services/Atalian Global Services (Training & Development Summit Delegate)

“Very informative – appreciated that we were able to choose vendors ahead of time. Got our brains thinking of ways we can enhance our call center.” - Meridian Health (Contact Center & Customer Service Summit Delegate)

“An outstanding summit.  I love the environment and opportunity to meet with companies 1 on 1.  Great for networking and lead generation.  Overall, a fun experience.  We will be back!” - Mango Languages (Training & Development Summit Solution Provider)

“The staff is so helpful and fun to work with!  You can tell that they put effort into making sure their delegates and sponsors are both taken care of.  Thank you for a great event!!!” -  Paradigm Shift Leadership (Training & Development Summit Solution Provider)

“We are very pleased with the white-glove approach [the Forum] team took to ensure this was a productive use of time, money, and that it was a positive experience.  The level of attention to detail was exceptional, as well.” – Intelegencia (Contact Center & Customer Service Summit)

Panorama

Our workshop sessions also provided many learning opportunities throughout the event. During our HR & Employee Benefits Summit and Training & Development Summits, we learned how to build an engaged workforce from speaker Taura Prosek, how to make our corporate communication more effective during sessions from Merrick Rosenberg and Pete Smith. All-in-all, we held 8 fantastic workshops.

Our Contact Center & Customer Service Summit was also jam-packed with amazing sessions. We learned about onboarding and great hiring strategies from speaker John Stock, the brain science behind emails that persuade with Nancy Harhut, and all about agile performance management and how to turn managers into leaders with Lisa Rueth. “Greatly enjoyed Lisa Rueth’s presentations. Worth the entire trip!” remarked a Customer Service & Contact Center Summit attendee from City of Hope.

We also made time for networking during our networking reception, meals, and gala dinner. Some of our attendees and solution providers walked away with Marriott gift cards after walking away with the most chips at our popular Casino Night! (See all the photos here).

Casino Night Winners

Above shows our 1st through 3rd prize Casino Night winners from our Spring Boston Forum event! Tatiana from Merrimicak Valley YMCA, Amber from Paradigm Shift Leadership, and Yoel from CallVU.

Finally, we closed our event with lunch and a prize drawing – attendees walked away with some great items, courtesy of our generous solution providers!

Lunch Winners

>Apple Airpods from Purchasing Power won by Citra Health
>Ladies Designer Sunglasses from VSP Vision Care won by Alliance Health
>Amazon Echo Spot from Aspect Software won by BG Buildingworks
>$200 Gift Certificate for Fresh Nova Scotia Lobster from Blue Ocean Contact Centers won by MeridianHealth
>Pacsafe Backpack from NRI Relocation won by Centier Bank
>Ticket for Annual 2-Day Signature Event ($1,495 value) from McLean & Company won by FreshDirect
>Seiko Ladies watch from SEIKO WATCH won by Central Mutual Insurance Company
>Seiko Mens watch from SEIKO WATCH won by Victaulic Company
>Krups Espresso Cappuchino Machine from Summit Recognition Solutions won by MAXIMUS
>Champagne from Pipkins, Inc. won by GMCS, inc.
>Chocolate from Pipkins, Inc. won by Alpla
>2 Days Free Consulting from Intelegencia won by Publicis Health

Did you miss the event, or are you just looking to recommend it to a colleague? Good news. We’re hosting the HR & Employee Benefits Summit, Training & Development Summit, and Contact Center & Customer Service Summit again this fall, November 12 & 13, 2018 in Austin, Texas, the Live Music Capital of the World! Register for our fall events here:

HR & Employee Benefits Summit

Training & Development Summit

Contact Center & Customer Service Summit

Marketing Summit

Questions about any of the above events? Please reach out to media@forumevents.com for more information or complete the form here.


Event Recap: Contact Center Summit | Chicago, IL

Ballroom Chicago.JPGCHICAGO, IL – A patch of sunshine and mild weather made way for the Contact Center Summit taking place at the beginning of November at the Westin Chicago Northwest. Senior-level guests, also known as Delegates, from the contact center and customer service fields participated in a day-and-a-half of targeted business meetings, seminars and after-hour networking.

With pre-arranged one-on-one meetings taking place in the main ballroom from 9 A.M. on Monday morning to mid-day on Tuesday, delegates were able to connect with vendors while seated at their own tables – allowing for more in-depth and personal conversations. “I found that I greatly prefer vendors finding me and having high-level information on our projects,” explained the Compliance Officer of Call Center Operations from Ameridial. For many attendees, the one-on-one interactions that take place during the meeting portion of the summit are important for building future business relationships and communicating needs effectively. 

Seminars throughout the event covered topics in the contact center industry including strategic plans for customer care, methods to utilize customer feedback, and even human resources. Speakers from companies included HireIQ Solutions, Inc., StubHub, Corvisa and InfoCision Management Corp. The open format of each seminar allowed executives to share their own experiences out loud and gain knowledge from their industry peers.

A waterfront pavilion was the perfect setting for more intimate networking events at the summit including a gala dinner and casino evening. This was the best time for reconnecting with new acquaintances in a less formal manner. Prefaced with a cocktail hour and gala dinner, guests participated in casino games before retiring to their own private rooms.

lunch.pngBright and early on day two, attendees continued with their personalized schedules of meetings and seminars. During coffee breaks, the Forum Team was delighted to hear attendees raving about the accommodation and event format. “Facilities, hotels, meals, events – were all very well planned and executed. Networking with attendees was excellent,” shared P&K Research. Event Manager Shane Doherty was equally happy with the event saying, "once again we were thrilled with another successful summit. This event continues to go from strength to strength and with such glowing testament from all our attendees we couldn’t be happier - roll on Dallas in April."

At a closing luncheon on Tuesday, attendees bid farewell with new connections, plans for completing future projects and enough time to make it back to the office before the day was over!

The next Contact Center & Customer Service Summit will take place on April 25 & 26, 2016 in Dallas, Texas. For more information on the Summit or to register for the event as a Delegate attendee, click here. For sponsor information, contact shane.doherty@forumevents.com.

 

 

 


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