All entries tagged with “appointment-based events”

Chance Heads Up New IT Security Sector at Total Security Summit

xavier chance.jpgThe Total Security Summit is launching an IT/Network Security sector as part of the 2016 event program headed by Event Manager and Specialist Xavier Chance.

By adding IP and IT security to the list of areas covered, the Total Security Summit will become a more inclusive event focusing on topics ranging from physical security to IT, including audit security, computer network security, data security and information security management.

“It’s important for us to acknowledge a need within our audience and then tailor it to our events,” says Forum Events CEO Steve Parsloe, “We see that IT security plays a massive part in protecting today’s largest companies, and I’m confident that Xavier will make the latest IT technology and solutions his passion in this year’s program.”

With a background in communications, Chance has experience in numerous industries including human resources, training and development, contact centers, customer service, and physical security. His interest in new technologies and solutions makes him the perfect candidate to drive the latest addition to the Total Security Summit.

“With technology advancing at a fast pace, we need to be prepared for any security threats. By focusing on IT Security, I want to bring in new ideas that can lead to solving the security threats of the present and the future as well,” says Chance of the new expansion.

The Total Security Summit is a complimentary appointment-based event for senior-level executives in the security industry. The Summit hosts one-on-one meetings between solution providers and security executives based on their profile, along with a seminar program and numerous peer-to-peer networking opportunities.

See upcoming dates below and click the link to register. For more information on how you can attend as a solution provider, click here.

Total Security Summit           Hasbrouck Heights, NJ - May 16-17, 2016  Register Here
Total Security Summit    City of Industry, CA - September 26-27, 2016   Register Here

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Forum Events Prepares For 2016

As we make strides into the 2016 year, the entire Forum Events Team is already working ahead. We are pleased to announce a full schedule of events across the United States along with a line-up of award winning speakers and sponsors. 

2016 Schedule:

March 2016
HR & Employee Benefits Summit – March 14 & 15, 2016 – Philadelphia, PA - Register
Training & Development Summit – March 14 & 15, 2016 – Philadelphia, PA

April 2016
Healthcare Facilities Management Forum – April 25 & 26, 2016 – Dallas, TX
Education Facilities Management Forum – April 25 & 26, 2016 – Dallas, TX
Education & Healthcare Security Forum – April 25 & 26, 2016 – Dallas, TX
Contact Center & Customer Service Summit – April 25 & 26, 2016 – Dallas, TX

May 2016
Total Security Summit – May 16 & 17, 2016 – New York City, NY
Facilities Management Summit – May 16 & 17, 2016 – New York City, NY

September 2016
Total Security Summit – September 26 & 27, 2016 – Los Angeles, CA
Facilities Management Summit – September 26 & 27, 2016 – Los Angeles, CA

October 2016
Healthcare Facilities Management Forum – October 17 & 18, 2016 – Boston, MA
Education Facilities Management Forum – October 17 & 18, 2016 – Boston, MA
Education & Healthcare Security Forum – October 17 & 18, 2016 – Boston, MA

November 2016
HR & Employee Benefits Summit – November 14 & 15, 2016 – San Francisco, CA
Training & Development Summit – November 14 & 15, 2016 – San Francisco, CA
Contact Center & Customer Service Summit – November 14 & 15, 2016 – San Francisco, CA

For more information on the 2016 event schedule, inquire by email at media@forumevents.com, or by phone at (941)925-7585.



Facilities Management Summit to Take Place in Chicago on November 9 & 10

The Facilities Management Summit will take place on November 9th and 10th at the Westin Chicago Northwest. Facility executives from the Midwest region will meet with solution providers at the appointment-based event to discuss upcoming projects and sourcing needs.

A seminar program running alongside meetings throughout Monday and Tuesday will cover topics like sustainability, dashboard interfaces and system analytics, corporate security and energy savings. All speakers are renowned for leading the facility industry and will share their experiences during 45-minute seminars.

The Westin Chicago Northwest is the perfect back drop for professional networking over complimentary meals and breaks at the Facilities Management Summit. Located just a stones-throw from the city, this venue provides a luxurious, laid-back setting for executives to connect with their peers and solution providers.

The summit hosts a selection of sponsors covering a wide variety of services from access control to thermal imaging and audit security. Sponsors include Architectural Graphics, Inc., Axis Communications, Bradley Corporation, CollectiveView, Inc., DC-Group, Delta Controls, Detex, GAF, Icon – Maintenance Services, Integrated Building Maintenance, Lightstat, Inc., MSM Global One, Scranton Products and Veritiv.

Delegate attendees include executives from Caesars Entertainment, City Colleges of Chicago, City of Atlanta, Goodwill Industries, Papa John’s Pizza, RaceTrac, Rooms To Go, Inc., Speedy Cash Holding, Sbarro, Kohls, US Cellular and Walgreens, just to name a few.

For more information on the Facilities Management Summit, or to register for future events, contact media@forumevents.com


Total Security Summit to Take Place in Chicago on November 9 & 10

The Total Security Summit will take place on November 9th and 10th at the Westin Chicago Northwest. Security executives from the Midwest region will meet with solution providers at the appointment-based event to discuss upcoming projects and sourcing needs. 

A seminar program running alongside meetings throughout Monday and Tuesday will cover topics like new corporate security trends, biometrics, fire protection and social media for corporate security. All speakers are renowned for leading the security industry and will share their experiences during 45-minute seminars.

westin chicago.jpgThe Westin Chicago Northwest is the perfect back drop for professional networking over complimentary meals and breaks at the Total Security Summit. Located just a stones-throw from the city, this venue provides a luxurious, laid-back setting for executives to connect with their peers and solution providers.

The summit hosts a selection of sponsors covering a wide variety of services from access control to thermal imaging and audit security. Sponsors include Assa Abloy, Avigilon USA, Brightforce Software, Detex, Key Tracer Systems, Morse Watchman, Snaptrend, Video Insight, World Compliance Technologies, L-3 Communications, Milestone Systems, API National Service Group and Designed Security, Inc.

Delegate attendees include executives from Domino's Pizza, American Lending Solutions, Bob Evans Farms, Boeing, Cardinal Health, Cherokee Nation Entertainment, Conde Nast, the Detroit Lions, Justice Stores, Mattel, Inc., Navistar, United Airlines, Trump Hotels and Walgreen Co., just to name a few.

For more information on the Total Security Summit, or to register for future events, contact media@forumevents.com


Is Your Organization Celebrating Customer Service Week 2015?

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How do you plan to grow your business? With sales? Advertising?

You may be missing the one key factor that all thriving businesses are focusing on. Customer experience is becoming the most effective form of modern marketing with benefits including positive reputation, branding, credibility and inevitably, a healthy bottom line.

As part of this year's Customer Service Week, we asked our team members to reflect and share their most valuable tips for successful customer service. The Forum Events' Team offered some quality insight. "Always follow the Golden Rule," advises Kester Van Fleet, the Event Manager for the Facilities Management Summit, "treat customers and potential customers as you would like to be treated. Listen intently and respond politely." Event Coordinator Xavier Chance also adds, "The best tip I can give for the best customer service is to be yourself and be open to a myriad of personalities."

We're celebrating our organization's achievements this week, here's why you should be recognizing Customer Service Week 2015 too:

 

A typical company hears from 4% of it's dissatisfied customers. 

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Source: "Understanding Customers" by Ruby Newell-Legner

 

78% of consumers have bailed on a transaction or not made an intended purchase because of a poor customer experience.

Source: American Express Survey, 2011

 

On average, loyal customers are worth up to ten times as much as their first purchase.

Source: White House Office of Consumer Affairs

 

5-20 % = Probability of selling to a new prospect.

60-70 % = Probability of selling to an existing customer.

Source: Marketing Metrics

It takes 12 positive experiences to make up for one unresolved negative experience.

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Source: "Understanding Customers" by Ruby Newell-Legner

 

News of bad customer service reaches more than twice as many ears as praise for a good service experience.

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Source: White House Office of Consumer Affairs

 

It's 6-7 times more expensive to acquire a new customer than it is to keep a current one.

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Source: White House Office of Consumer Affairs

 

For every customer who bothers to complain, 26 other customers remain silent.

Source: White House Office of Consumer Affairs

 

3 in 5 Americans (59%) would try a new brand or company for a better service experience.

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Source: American Express Survey, 2011

 

This blog is part of Forum Events' recognition of Customer Service Week 2015. We recognize the excellent work of our employees and the importance of their everyday successes and dedication to customer service as part of the Forum Experience.

Customer Service Week is an annual weeklong recognition of customer service designed to boost morale, motivation and teamwork, reward frontline reps, raise companywide awareness of the importance of customer service, thank other departments for their support and remind customers of your commitment to customer satisfaction.

Be sure to thank your customer service peers this week as we celebrate Customer Service Week 2015 from October 5 - 9.

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Marketing Your Biggest Asset: YOU!

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Every day you are critiqued on your presentation. Your presence on LinkedIn, your Facebook profile picture, the posts that you ‘like’ and the links that you share. While you’re busy marketing to the masses on social media, in email communication and through your website, you could be missing one very key platform: Yourself.

A key component of networking is in-person communication, and while the focus is often on online outreach, your face-to-face persona and presentation are often your biggest asset. Simon Sinek explains the importance of this in his TED talk, “How Great Leaders Inspire Action.” He suggests that people don’t buy into a product, they buy into the leader. With software for improving your post outreach, ads to boost your followers and engagement analytics, there's no specific tool to help you, as a person, improve – how can you upgrade your most human asset? Here are a few tips to help you market yourself:

1.      Become Magnetic.

Professionals should aspire to attain magnetic qualities to attract the attention of valuable colleagues, employees and customers. Traits of a magnetic person include authenticity, confidence, eloquence, energy, motivation, an active listener, well-versed, optimism, imagination, and a sense of humor. As a magnetic person, you are a role model and someone that others enjoy being around – people turn to you for assistance and advice because they respect and trust you.

 2.      Identify your expertise and then project it into the world.

Know your value and be willing to express it. Find an area that you excel in and then become an authority on the subject within your circle. For example, if you are an e-marketing guru, let your friends and coworkers know by offering to help or by making suggestions. Before you know it, people will come to you for advice and you will truly build your value among your peers and within your organization. By identifying and expressing your value, you will have more of a presence and will become highly respected and easy to remember.

 3.      Be the best version of yourself.

In-person communication is very reliant on presentation and a first-impression is made in fractions of a second – like many top selling products, your “package” is often your most valuable asset. Have you invested in your professional image? Are you healthy and positive? Are you well-versed on current events? Can you hold a strong conversation? To attract others, you must be the best version of yourself. If you are constantly aspiring to improve, you will inspire and attract others.

 4.      Know who you are.

Not to be confused with knowing your value, knowing who you are helps you build strong talking points and create a stand point on most topics. Self-awareness requires you to understand the factors that positively inspire you to achieve something substantive and relevant every day. Your thoughts, beliefs, work ethic and attitude become your personal brand and are increasingly important as you connect with other professionals.


Seven Tips for Appointment-Based Events

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Appointment-based events challenge a traditional trade show in the sense that your presence matters. While sitting across from a potential client or solution provider, your interactions are vital to build a working relationship that will benefit you both. Event organizers work diligently to make meaningful introductions with the potential to build future business relations – we make the connection, the rest is up to you. Here are just a few tips to make your networking at these events a success:


1. Attend Your Meetings!

You wouldn't sign up for speed dating, and then stand up your date, so attend your business meetings as though your love life depends on it. Standing up a potential client or solution provider is not only rude, but it’s also a bad representation of your company. At an appointment-based event, you are meeting face-to-face with elite business professionals – a quality meeting like this is rare and deserves attention.

2. Ditch the Sales Pitch

Appointment-based events are a ‘no-hard sell’ zone. Networking at these events is primarily about building relationships rather than immediate sales. People do business with people they like – get to know the person you could potentially work with and their company, then pursue a working relationship.

3. Ask Questions

Don’t be afraid to ask questions. This is key when meeting new people, especially in a business setting where you are learning about their company. The more you ask, the clearer vision you will have, and even more importantly – the better conversation you will have! The more you learn, the better advice and solutions you can give and as Joshua Krane, the CEO at Ciplex says, “If someone likes them [your ideas], chances are they will hire you to execute them.”

4. Listen!

“One of the most sincere forms of respect is actually listening to what another has to say.” Listening on both sides of the table is effective in identifying needs and finding solutions. As Megan Duckett of Sew What, Inc.? said, “Not every communication is an opportunity to blow your own business trumpet. Sometimes you may find yourself sharing information about another company or service that you have heard of.” Listen, learn and find solutions.

5. Relax & Enjoy the Experience

An appointment-based event is a less stressful environment. You are not overwhelmed by booths and numerous representatives, it is an intimate and luxurious experience designed so that business executives can have productive and quality meetings. These events are also jam-packed with other networking activities, all of which take place in a beautiful venue. Enjoy it – because a month down the line, when you reconnect with your new contacts, you will have a shared experience to build the foundation of a fruitful business relationship.

6. Smile!

The energy at these events is electric – a positive attitude and approachable demeanor is vital! Again, people do business with people they like – so be likable, polite and have meaningful meetings – whether you think there’s a business relationship to be had or not, a positive representation goes a long way!

7. Follow Up If You Say You Will

If you tell someone you’re going to email them, email them. If you say you’ll reach out to them via phone, call them. From beginning to end, leave a lasting impression – make your attendance work for you and follow up with your new business connections promptly. 


People Are Talking About the Training & Development Summit

NEW ORLEANS, LA - Following the Training & Development Summit in New Orleans, attendees are sharing insight into their Forum Experience. at the most recent event. See their feedback below...

"If I was looking for the opportunity to have a serious conversation with vendors and truly understand their products and services, this was the place. Great opportunity, thank you. It was very beneficial for myself and the district. I've already scheduled meetings for next week to review the activities that I participated in and to look at vendors that we may want to bring to the DCCCD." - Dallas County Community College District

"Absolutely fantastic event; would attend again. (Staff) was wonderful and full of helpful information and getting things organized and staying on top of things. Vendors were great and workshops were right on target; loved (the) presentation on engagement. Great environment for networking within the field; just the right amount of people for the event, not too big." - Bridgevine, Inc.

"This was a wonderful event. Revolutionary from a sales/vendor selection perspective. Love the one-on-one format. Beautifully executed, too... Thanks!" - Burson-Marsteller

"Overall, great! I feel like I learned a lot about what's being offered in the training space." - CPXi

"Great concept; allows for much more meaningful interaction with solution providers." - H&E Equipment

"Great format; Made a lot of great connections." - Hillyard, Inc.

"The ability to choose who to meet is an excellent way to allow each attendee to focus on their interests and needs. Great way to network and stay on top of what is current in the learning and development industry." - MGM Resorts International

"You all put on a fantastic event! Thanks for allowing us to attend. I really did need to see some of the products that are available, and more so, needed the time with the people showing them. I made some really great connections because of you! An excellent way to expose those with needs to companies that offer solutions. The format that features "appointments" is much better than the traditional "expo." Lots of networking time and social time that was very useful for building relationships beyond simply listening to a sales pitch. The personal relationship and human touch aren't yet obsolete!" - Mississippi State Department of Health

"Very well run. Impressive!" - Mutual of America


Summit Recap: Training & Development Summit - New Orleans

laughing delegate.jpgNEW ORLEANS, LA - A vibrant city set the scene for an energetic group of C-level, VPs and Directors at the Training & Development Summit at the Ritz-Carlton, New Orleans on September 14th and 15th. With targeted appointments, attendees benefited from the perfect balance of productivity and entertainment including networking, book signings, seminars, gala evenings and lively giveaways.

Starting with the pre-event cocktail reception taking place on Sunday evening, attendees did not hesitate to make new connections while watching a lively corner of the French Quarter from balconies. 

Early Monday morning, following a brief registration and after chatting over breakfast with other attendees, vendors and delegate attendees begin to meet for the first round of meetings. "If I was looking for the opportunity to have a serious conversation with vendors and truly understand their products and services, this was the place," recalls the District Director of Talent Development at Dallas County Community College District. "I've already scheduled meetings for next week to review the activities that I participated in and to look at vendors."

For new attendees at the Summit, the set up is oddly unfamiliar in comparison to a trade show. The Ritz-Carlton, New Orleans grand ballroom played a decadent back drop as the room took off with enthusiastic introductions. "I made some really great connections because of you! (An) excellent way to expose those with needs to companies that offer solutions - the format that features 'appointments' is much better than the traditional 'expo," says the Division Director at Mississippi State Department of Health.

Monday continued with a busy schedule of seminars led by industry experts including Laura Putnam, a celebrated author specializing in workplace wellness, and hiring experts Teresa Faoro Sertic and Johnny Keone Simmons - who are in search of the purple squirrel -  familiar lingo for the 'perfect' candidate. Also leading a seminar, Lisa Reuth - a prized speaker who shared her insight into training, development and retaining staff. 

By five o'clock Monday evening, new acquaintances were already preparing for the night's festivities - a cocktail reception, gala dinner followed by casino night. The aroma of garlic filled an entire elegant room set with black table cloths and red roses - Creole style shrimp simmered in a cajun sauce at a food station as guests mingled over cocktails. Following a dinner of short ribs, beautifully tender fish and sweet deserts, the true gamblers struck out for a test of their luck at casino night.

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Attendees gathered around black jack and roulette tables, laughing and shaking hands as they celebrated big wins. The grand prize? A free year's worth of movie tickets from Fandango. By 10:30 that evening, guests were cashing in their chips for a chance to win and retiring for the evening for an early start again the next morning.

On day two of the Training & Development Summit, meetings picked up bright and early as attendees continued with their itineraries of meetings and seminars. An equally busy day continued throughout Tuesday, ending with a closing luncheon and prize giveaway. The Forum Team drew door prizes from Trainer's Warehouse, the Ritz-Carlton, Seiko and Laura Putnam. 

 



People Are Talking About the HR & Employee Benefits Summit

NEW ORLEANS, LA - Testimonials are streaming in from the HR & Employee Benefits Summit and Training & Development Summit that took place on September 14th and 15th at the Ritz-Carlton, New Orleans. See the feedback below... 

"This summit has been so amazing and a refreshing way to learn about the different companies that exist! I would love to attend another in the future. I appreciate the opportunity to be invited to this event! The Ritz is beautiful! Thank you again!" - AllStar Financial Group

"This was my first experience at an event with this design. It was absolutely more efficient and effective than a standard exhibition. The time spent with service providers was much more productive. I've also enjoyed the breakout seminars and having the time to network with other HR professionals. I have really enjoyed everything about the event and hope I can attend more in the future. Thank you for the opportunity." - America's Pizza Company, LLC

"The time is well spent and you are able to get focus areas of your business taken care of. Love the speed dating concept, new for me, but very useful. Please keep me in mind for future events." - Boots, USA

"I was able to get to know the account representatives and tailor their product to my company's needs." - Chain Electric

"I found this event to be very engaging and efficient." - City of Indianapolis

"This was my first time attending such an event. It was GREAT that I could actually have a conversation one on one with a vendor. Great, efficient approach with the speed dating concept - much more effective information." - Delgado Community College

"The HR Forum Experience was the first of its kind that I have attended. The personal engagement with vendors and Forum staff was excellent. I would recommend this event to my colleagues in HR. Thanks, it was great!" - Kingsley House

"This was my first time attending your event. I have met new contacts, possible business partners and networked with possible vendors that could be a great asset to my organization. This experience has been eventful, enlightening and very beneficial to me and my co-worker. I will definitely recommend this Summit to others in my field. Thank you again for all your hard work and hospitality! Awesome!!!" - Mississippi State Department of Health



Seminar Program to Take Place at Education Facilities Management Forum

The Education Facilities Management Forum taking place on October 19 & 20 in Dallas, Texas has slated a seminar program that explores the many facets of school construction and facility management... More »


Love the One You're With: Making the Most of Your Facility

It’s the most love-ly holiday of the year in a little over a week, and so we’re all about loving the one you’re with. Is your facility looking tired? Are you thinking of upgrading to... More »


Speed Dating Can Work for Businesses, Too!

There’s something oddly human about sitting across the table from someone. Maybe it’s the line between their brow, and their hunched shoulders that scream a lack of confidence or the attention... More »


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