All entries tagged with “center”

What Your Peers Are Saying: 2014 Contact Center Summit

Posted by Yasmin Parsloe on Monday Dec 8, 2014 1:29 pm

Following the 2014 debut of the Contact Center Summit, feedback has been pouring in from Directors and VPs of contact centers across the country. Taking place at the beautiful Ritz-Carlton, Sarasota - here are some of the comments we have received:

	“Excellent venue and very good selection of vendors.” - US Airways
	“The event was well planned and staged.” - TriNet
	“Really liked the one-on-one interaction with vendors. It was very efficient and much better than fighting for time at a booth in a trade show.” - Think Direct Marketing Group
	“Had a very nice time meeting with several different types of companies that offer some very helpful services.” - Apria Healthcare
	“I spoke to vendors that I never would have spoken to on the phone.” - ASK Telemarketing
	“Enjoyed the one-on-one format.” - Jackson Hewitt Tax Service
	“I truly believe this environment created a better way to understand what products the vendors had and how they could support our work. And I must say, the networking was fantastic!” - Universal North America
	“This is by far the best summit I have attended!” - TrialCard

Sponsors of the Contact Center Summit 2014 include: 

Recap: Contact Center Summit

Posted by Yasmin Parsloe on Monday Dec 8, 2014 1:23 pm

In late November, Forum Events kicked off the first Contact Center Summit with great success! Directors and Vice Presidents of Contact Centers across the country gathered at the beautiful Ritz-Carlton, Sarasota for a productive day-and-a-half of networking.

Following an informal cocktail reception on the lawn of the Ritz-Carlton, overlooking a harbor of boats on the bay as sun set, attendees mingled with peers and solution providers before calling it an early night with high expectations for an even earlier morning!

At registration, Contact Center Summit attendees are warmly welcomed by the Forum Events team who showed them to their personal tables in the grand ballroom. Here, a series of back-to-back informal meetings take place. Throughout the day, attendees enjoy the smooth transition between the 30-minute meetings, allowing them to make strong connections with one another rather than just short, forgettable introductions.

“Really liked the one-on-one interaction with vendors. It was very efficient and much better than fighting for time at a booth in a trade show.” – Think Direct Marketing Group

As consecutive meetings took place, executives also participated in round table discussions and seminars led by industry experts. Topics revolved around customer service impacting the bottom line, building a healthy employee base and cloud-based storage. The seminars, while informative, are equally casual, allowing peers to brainstorm and share their knowledge based on experience.

After a long day of networking, it was time for the fun to start. Come dinner time, everyone had taken some time to relax before heading to the foyer of the main ballroom for pre-dinner cocktails and a packed networking hour. For many, this was a great time to reconnect with people that they had met with briefly, allowing them to move on to a gourmet dinner where everyone can sit and mingle. An event filled from beginning to end with positive interactions lead to casino evening. Here, guests hopped into a photobooth to catch the moment, while also participating in casino games including roulette and blackjack.

By day two, everyone was familiar as meetings re-joined early Tuesday morning following an equally productive breakfast.

Here is some feedback from the event. 

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