All entries tagged with “chicago”

People Are Talking About the Contact Center Summit | Chicago

CHICAGO, IL – Testimonials are streaming in from the Contact Center Summit that took place on November 9 & 10, 2015 at the Westin Chicago Northwest. See the feedback below…

“Great experience overall. Loved the one-on-one interaction.” – Stericycle Communication Solutions

“Facilities, hotels, meals, events – were all very well planned and executed. Networking with attendees was excellent.” – P&K Research

“Found that I greatly prefer vendors finding me and having high-level information on our projects.” – Ameridial

“I enjoyed the summit. I met with some great potential business partners.” – XL Parts

“Great environment for networking. The format is excellent and stress free. The staff was friendly and accommodating.” – Suarez Corporation Industries

“It was very detailed and targeted to our goals.” – PharmaCentra

“Overall, I enjoy the format of these events. They allow for much more meaningful conversations.” – Ricoh

“Everyone was helpful and engaging.” – Vitas Healthcare

“I made more meaningful connections in a day and a half than I could at a trade show event. It would take me event longer with phone call and site visits.” – SVP Worldwide


This post will continue to be updated as testimonials are returned to the Contact Center Summit Team. For any information regarding the event, or to attend a future summit, contact

Event Recap: Contact Center Summit | Chicago, IL

Ballroom Chicago.JPGCHICAGO, IL – A patch of sunshine and mild weather made way for the Contact Center Summit taking place at the beginning of November at the Westin Chicago Northwest. Senior-level guests, also known as Delegates, from the contact center and customer service fields participated in a day-and-a-half of targeted business meetings, seminars and after-hour networking.

With pre-arranged one-on-one meetings taking place in the main ballroom from 9 A.M. on Monday morning to mid-day on Tuesday, delegates were able to connect with vendors while seated at their own tables – allowing for more in-depth and personal conversations. “I found that I greatly prefer vendors finding me and having high-level information on our projects,” explained the Compliance Officer of Call Center Operations from Ameridial. For many attendees, the one-on-one interactions that take place during the meeting portion of the summit are important for building future business relationships and communicating needs effectively. 

Seminars throughout the event covered topics in the contact center industry including strategic plans for customer care, methods to utilize customer feedback, and even human resources. Speakers from companies included HireIQ Solutions, Inc., StubHub, Corvisa and InfoCision Management Corp. The open format of each seminar allowed executives to share their own experiences out loud and gain knowledge from their industry peers.

A waterfront pavilion was the perfect setting for more intimate networking events at the summit including a gala dinner and casino evening. This was the best time for reconnecting with new acquaintances in a less formal manner. Prefaced with a cocktail hour and gala dinner, guests participated in casino games before retiring to their own private rooms.

lunch.pngBright and early on day two, attendees continued with their personalized schedules of meetings and seminars. During coffee breaks, the Forum Team was delighted to hear attendees raving about the accommodation and event format. “Facilities, hotels, meals, events – were all very well planned and executed. Networking with attendees was excellent,” shared P&K Research. Event Manager Shane Doherty was equally happy with the event saying, "once again we were thrilled with another successful summit. This event continues to go from strength to strength and with such glowing testament from all our attendees we couldn’t be happier - roll on Dallas in April."

At a closing luncheon on Tuesday, attendees bid farewell with new connections, plans for completing future projects and enough time to make it back to the office before the day was over!

The next Contact Center & Customer Service Summit will take place on April 25 & 26, 2016 in Dallas, Texas. For more information on the Summit or to register for the event as a Delegate attendee, click here. For sponsor information, contact




Total Security Summit to Take Place in Chicago on November 9 & 10

The Total Security Summit will take place on November 9th and 10th at the Westin Chicago Northwest. Security executives from the Midwest region will meet with solution providers at the appointment-based event to discuss upcoming projects and sourcing needs. 

A seminar program running alongside meetings throughout Monday and Tuesday will cover topics like new corporate security trends, biometrics, fire protection and social media for corporate security. All speakers are renowned for leading the security industry and will share their experiences during 45-minute seminars.

westin chicago.jpgThe Westin Chicago Northwest is the perfect back drop for professional networking over complimentary meals and breaks at the Total Security Summit. Located just a stones-throw from the city, this venue provides a luxurious, laid-back setting for executives to connect with their peers and solution providers.

The summit hosts a selection of sponsors covering a wide variety of services from access control to thermal imaging and audit security. Sponsors include Assa Abloy, Avigilon USA, Brightforce Software, Detex, Key Tracer Systems, Morse Watchman, Snaptrend, Video Insight, World Compliance Technologies, L-3 Communications, Milestone Systems, API National Service Group and Designed Security, Inc.

Delegate attendees include executives from Domino's Pizza, American Lending Solutions, Bob Evans Farms, Boeing, Cardinal Health, Cherokee Nation Entertainment, Conde Nast, the Detroit Lions, Justice Stores, Mattel, Inc., Navistar, United Airlines, Trump Hotels and Walgreen Co., just to name a few.

For more information on the Total Security Summit, or to register for future events, contact

Healthcare Facilities Management Forum; Are You Coming?


OCTOBER 27-28, 2014

What to Expect:

  • One-on-one meetings with solution providers based on your upcoming projects and facility plans.
  • Relaxed, all-inclusive environment with no 'hard sell' approach. 
  • Networking with both solution providers and other professionals in your field.


Not just meetings:

  • Attend seminars by industry experts.
  • Attend networking events including luncheons, coffee breaks and networking breakfasts.
  •  Your registration includes attendance at a Gala dinner and fun Casino night along with intimate cocktail receptions.


What does it cost to attend?:

Nothing. We cover:

  • Itinerary of one-on-one meetings
  • Attendance at seminars and networking events.
  • All meals including a Gala dinner.
  • Overnight accommodation at the Marriott O'Hare.

Register Here

October 27-28, 2014
Chicago, IL 

Chicago Summit Success!

XpertHR meets with a delegate attendee from 
DePaul University at the Chicago HR & 
Employee Benefits Summit. 

The HR & Employee Benefits Summit successfully ran alongside the Training & Development Summit this July in Chicago, IL. We are pleased to announce the numerous testimonials we have received from the combined events and have heard of multiple new business deals that have since arisen.

HR & Employee Benefits executives along with Training & Development directors arrived for breakfast and registration in the ballroom of the Hilton in Downtown Chicago.  Instantly – the Forum team knew the attendees would be a pleasure to work with as all the guests were eager to begin networking.

Following a short but sweet opening presentation – the ballroom was buzzing with introductions as delegates met one-on-one with solution providers! These meetings continued throughout the day, separated by our healthier lunch menu and multiple coffee breaks – all of which acted as additional casual networking opportunities.

Vendors & Delegates mingle at the pre-
drinks reception before the Gala dinner
& Casino 
night kicked off. 

That evening, attendees met for a cocktail reception before heading to a grand Gala dinner. The evening  was electric as everyone had already made formal introductions and were quickly on the way to becoming friends! Groups mingled at the reception and the party continued through to the next wild event: Casino night.

Guests enjoyed an open bar throughout the evening as many laughs were shared around poker and roulette tables. The dealers joined in, giving insight and creating an electric atmosphere as three lucky winners duked it out to win several bottles of wine.

The next day – attendees regrouped for another hot breakfast before heading straight to additional meetings. By this time – the majority of attendees have met so the atmosphere blossoms and meetings become especially lively.

The event closes at mid-day and is followed by one final lunch. Here, attendees make their final connections before heading home – all sharing the same intimate experience and willing to reconnect with vendors from the event.

View testimonials from this Chicago event.

For more pictures, visit our Google + page, here.




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