All entries tagged with “contact center & customer service summit”

2018 Spring Boston Contact Center & Customer Service Summit Testimonials

We were delighted with the positive experience our delegate attendees and solution providers had in Boston at our Spring Contact Center & Customer Service Summit! Here is a sample of the great feedback they provided:

Delegate Attendees:

“The Summit was great! It surpassed our expectations. Laura was great to partner with from start, to finish. The event was very well run, organized, fun and informative. Having a personalized schedule, based on our needs and feedback, was key! I would highly recommend the Summit and I look forward to participating in the future.” - Cambridge Savings Bank
“I like the size of the event. It gave me an opportunity to get to know people” - CH2M/Jacobs
“Loved the setup – Best Summit I have ever attended!” - Citra Health Solutions
“Greatly enjoyed Lisa Rueth’s presentations. Worth the entire trip!” - City of Hope
“This was a great way to save time in finding solutions for our organization – A great networking opportunity and a lot of fun in between!” - Epilepsy Foundation Donation Center
“This is a great way to conduct a conference.” - LUMEDX
“Very informative – appreciated that we were able to choose vendors ahead of time. Got our brains thinking of ways we can enhance our call center.” - Meridian Health
“The event was excellent and helped me source vendors for two potential initiatives. The event was well run, I loved the venue, made a ton of new contacts and [at the] event bumped into a colleague from almost 15 years ago! Thank you for a wonderful event!” - Right Management
“Great event! Innovative approach to create win/wins. Very cost-effective approach. The team is very welcoming, professionally dressed and assisted delegates to their specific table (nice touch).” - SCAN Health Plan

Solution Providers:

“We are very pleased with the white-glove approach your team took to ensure this was a productive use of time, money, and that it was a positive experience. The level of attention to detail was exceptional, as well.” - Intelegencia

Spring Boston Event Recap: Getting Motivated & Achieving Success

Wow! What a great event we had last week in Boston, MA. We're still catching up and feeling motivated after an action-packed day and a half.

This year's spring event took place from April 23rd-24th, 2018 at the Boston Marriott Quincy. We hosted delegate executives from leading companies across the country including Cheer Pack North America, Samsung SRA, Liberty Mutual, The Cheesecake Factory, Autodesk, Inc., Wells Fargo, and more.

We lead off with a powerful keynote from Randy Fox, who motivated us all with the secret to winning: motivating and lifting up others.

 

We then kicked off with our one-on-one meetings, the heart of our Forum Events program. Thirty-four solution providers met with executives face-to-face about the latest technology and services to drive business success. They were overwhelmingly a success, with a flood of positive testimonials. Here is just a small sample:

“Forum Events provided great resources and amenities to facilitate business opportunities.  Would highly recommend.” - Legendary Entertainment (HR & Employee Benefits Summit Delegate)

“Great event.  This is actually better than visiting 1,000 booths.” - Aetna Integrated Services/Atalian Global Services (Training & Development Summit Delegate)

“Very informative – appreciated that we were able to choose vendors ahead of time. Got our brains thinking of ways we can enhance our call center.” - Meridian Health (Contact Center & Customer Service Summit Delegate)

“An outstanding summit.  I love the environment and opportunity to meet with companies 1 on 1.  Great for networking and lead generation.  Overall, a fun experience.  We will be back!” - Mango Languages (Training & Development Summit Solution Provider)

“The staff is so helpful and fun to work with!  You can tell that they put effort into making sure their delegates and sponsors are both taken care of.  Thank you for a great event!!!” -  Paradigm Shift Leadership (Training & Development Summit Solution Provider)

“We are very pleased with the white-glove approach [the Forum] team took to ensure this was a productive use of time, money, and that it was a positive experience.  The level of attention to detail was exceptional, as well.” – Intelegencia (Contact Center & Customer Service Summit)

Panorama

Our workshop sessions also provided many learning opportunities throughout the event. During our HR & Employee Benefits Summit and Training & Development Summits, we learned how to build an engaged workforce from speaker Taura Prosek, how to make our corporate communication more effective during sessions from Merrick Rosenberg and Pete Smith. All-in-all, we held 8 fantastic workshops.

Our Contact Center & Customer Service Summit was also jam-packed with amazing sessions. We learned about onboarding and great hiring strategies from speaker John Stock, the brain science behind emails that persuade with Nancy Harhut, and all about agile performance management and how to turn managers into leaders with Lisa Rueth. “Greatly enjoyed Lisa Rueth’s presentations. Worth the entire trip!” remarked a Customer Service & Contact Center Summit attendee from City of Hope.

We also made time for networking during our networking reception, meals, and gala dinner. Some of our attendees and solution providers walked away with Marriott gift cards after walking away with the most chips at our popular Casino Night! (See all the photos here).

Casino Night Winners

Above shows our 1st through 3rd prize Casino Night winners from our Spring Boston Forum event! Tatiana from Merrimicak Valley YMCA, Amber from Paradigm Shift Leadership, and Yoel from CallVU.

Finally, we closed our event with lunch and a prize drawing – attendees walked away with some great items, courtesy of our generous solution providers!

Lunch Winners

>Apple Airpods from Purchasing Power won by Citra Health
>Ladies Designer Sunglasses from VSP Vision Care won by Alliance Health
>Amazon Echo Spot from Aspect Software won by BG Buildingworks
>$200 Gift Certificate for Fresh Nova Scotia Lobster from Blue Ocean Contact Centers won by MeridianHealth
>Pacsafe Backpack from NRI Relocation won by Centier Bank
>Ticket for Annual 2-Day Signature Event ($1,495 value) from McLean & Company won by FreshDirect
>Seiko Ladies watch from SEIKO WATCH won by Central Mutual Insurance Company
>Seiko Mens watch from SEIKO WATCH won by Victaulic Company
>Krups Espresso Cappuchino Machine from Summit Recognition Solutions won by MAXIMUS
>Champagne from Pipkins, Inc. won by GMCS, inc.
>Chocolate from Pipkins, Inc. won by Alpla
>2 Days Free Consulting from Intelegencia won by Publicis Health

Did you miss the event, or are you just looking to recommend it to a colleague? Good news. We’re hosting the HR & Employee Benefits Summit, Training & Development Summit, and Contact Center & Customer Service Summit again this fall, November 12 & 13, 2018 in Austin, Texas, the Live Music Capital of the World! Register for our fall events here:

HR & Employee Benefits Summit

Training & Development Summit

Contact Center & Customer Service Summit

Marketing Summit

Questions about any of the above events? Please reach out to media@forumevents.com for more information or complete the form here.


New Free Report for Customer Service Managers + Trainers

Today’s customer service reps need more knowledge than ever before. However, finding effective ways to train them—especially with their busy schedules—can be challenging.

Here are the 5 Creative Ways to Train Your Customer Service Reps on everything from new technology to company policy.


Boston Spring Events Keynote Speaker Announced

Everyone will be on the edge of their seats and inspired to take action as Boston Keynote Speaker Randy Fox unpacks the principles of winning in your professional and personal life...as a team.

Whether you're attending the 2018 April HR & Employee Benefits Summit, Training & Development Summit, Contact Center & Customer Service Summit, or Marketing Summit, you can benefit from putting together a game plan for your team.

Get ready as Randy will push you to increase your performance, maximize your potential, and truly be fulfilled in your life. Time to surround yourself, and working effectively with a great team. Time to build your game plan!

Attendees to the April 23 & 24 event will:

  1. See the power in appreciating one another, dispensing hope in others, and being a trusted team
  2. Value the importance that respect and authentic relationships is to being a successful, high performance team
  3. Uncover how the altitude of our results starts with the attitude and approach of each person
  4. Learn how critical playing their part with excellence is to ongoing success To never give up!

But don't take our word for it! In the video below, Randy explains why our Spring Boston events are a must to attend:

Greetings from Keynote Speaker Randy Fox!


Testimonials Stream In From The Contact Center & Customer Service Summit in Dallas, Texas

The Contact Center & Customer Service Summit took place in Dallas, Texas on April 25th & 26th, 2016. Here is feedback from the delegate attendees:

"I had no idea what to expect, this being my first summit, but I found it to be fast paced, energetic, and full of opportunities to have helpful conversations with solution providers without high pressure sales tactics." - Arkansas Federal Credit Union

"This is a great venue for targeted review of technology solutions. Demo halls are overwhelming and not as conducive for gathering enough information relevant to my business. Love these events!" - Renaissance Dental

"Excellent event - top notch layout! The staff from Forum Events were amazing, had a great time" - Progyny

"I appreciate the format of the summit. It was a different experience but I really enjoyed the one-on-one meetings -- it made it personal." - Health Care Service Corp.

"I thought the event was amazing and I am very glad I had the option to participate. Thanks for sticking with me and getting me to commit! Well worth my time. Safe travels." - Freshview Solutions

"I liked having a place to set up and then have vendors come around. This led to a relaxed environment and allowed you to see everything/everyone you wanted." - eviCore

"...This show was top notch in every way!" -Progyny

"This was my first Contact Center & Customer Service Summit. It was very interesting. I met a lot of nice, new people. It was fun to hear what other centers were doing and how they were leveraging technology." - Rent A Center

"The model of the vendors coming to you was new and different for me. I appreciate not feeling pressured to listen to high-impact sales presentations but honest and open questions and answers." - ALSAC, St. Jude

"Excellent seminars! Saved tons of time trying to find vendors to meet our needs, thank you, I look forward to future events." - American Medical Response

"This was my first time attending this summit. Very informative and useful." - Arbonne

To attend our upcoming event taking place in San Francisco, CA - register here.


[Event Recap]: Contact Center & Customer Service Summit | Dallas, TX | April 25-26, 2016

The Contact Center & Customer Service Summit hosted approximately 341 one-on-one meetings at the Sheraton Dallas on April 25th and 26th,2016. Executives from companies including AAA, Delta Dental, Fifth Manhattan, Epsilon, Grainger, Home Care Advantage, Rent A Center, St. Jude Children’s Research Hospital and ULine connected for informative meetings with solution providers, seminars and networking opportunities.

Face-to-face meetings kicked off promptly on Monday morning and ran throughout the next day and a half, separated by meals and seminars. Speakers Lisa Rueth and Tom Dickson led discussions on multi-channel service, agent and management leadership, and real-time customer data. “Lisa Rueth was awesome,” expressed the Director of Client Services Operations from BerylHealth.

Prime networking continued into the evening with a gala dinner and casino games overlooking the stunning Dallas skyline. “I had no idea what to expect, this being my first summit, but I found it to be fast paced, energetic, and full of opportunities to have helpful conversations with solution providers without high-pressure sales tactics,” explained one attendee from Arkansas Federal Credit Union of the networking throughout the event.

After a fun evening, attendees reconnected on Tuesday morning for more face-to-face meetings and additional seminars, ending with a closing lunch.

For more information, or to attend future events, contact Shane Doherty, VP of Business Development, here.


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