All entries tagged with “contact center summit”

New Free Report for Customer Service Managers + Trainers

Today’s customer service reps need more knowledge than ever before. However, finding effective ways to train them—especially with their busy schedules—can be challenging.

Here are the 5 Creative Ways to Train Your Customer Service Reps on everything from new technology to company policy.


Boston Spring Events Keynote Speaker Announced

Everyone will be on the edge of their seats and inspired to take action as Boston Keynote Speaker Randy Fox unpacks the principles of winning in your professional and personal life...as a team.

Whether you're attending the 2018 April HR & Employee Benefits Summit, Training & Development Summit, Contact Center & Customer Service Summit, or Marketing Summit, you can benefit from putting together a game plan for your team.

Get ready as Randy will push you to increase your performance, maximize your potential, and truly be fulfilled in your life. Time to surround yourself, and working effectively with a great team. Time to build your game plan!

Attendees to the April 23 & 24 event will:

  1. See the power in appreciating one another, dispensing hope in others, and being a trusted team
  2. Value the importance that respect and authentic relationships is to being a successful, high performance team
  3. Uncover how the altitude of our results starts with the attitude and approach of each person
  4. Learn how critical playing their part with excellence is to ongoing success To never give up!

But don't take our word for it! In the video below, Randy explains why our Spring Boston events are a must to attend:

Greetings from Keynote Speaker Randy Fox!


People Are Talking About the Contact Center Summit | Chicago

CHICAGO, IL – Testimonials are streaming in from the Contact Center Summit that took place on November 9 & 10, 2015 at the Westin Chicago Northwest. See the feedback below…

“Great experience overall. Loved the one-on-one interaction.” – Stericycle Communication Solutions

“Facilities, hotels, meals, events – were all very well planned and executed. Networking with attendees was excellent.” – P&K Research

“Found that I greatly prefer vendors finding me and having high-level information on our projects.” – Ameridial

“I enjoyed the summit. I met with some great potential business partners.” – XL Parts

“Great environment for networking. The format is excellent and stress free. The staff was friendly and accommodating.” – Suarez Corporation Industries

“It was very detailed and targeted to our goals.” – PharmaCentra

“Overall, I enjoy the format of these events. They allow for much more meaningful conversations.” – Ricoh

“Everyone was helpful and engaging.” – Vitas Healthcare

“I made more meaningful connections in a day and a half than I could at a trade show event. It would take me event longer with phone call and site visits.” – SVP Worldwide

 

This post will continue to be updated as testimonials are returned to the Contact Center Summit Team. For any information regarding the event, or to attend a future summit, contact shane.doherty@forumevents.com.


Event Recap: Contact Center Summit | Chicago, IL

Ballroom Chicago.JPGCHICAGO, IL – A patch of sunshine and mild weather made way for the Contact Center Summit taking place at the beginning of November at the Westin Chicago Northwest. Senior-level guests, also known as Delegates, from the contact center and customer service fields participated in a day-and-a-half of targeted business meetings, seminars and after-hour networking.

With pre-arranged one-on-one meetings taking place in the main ballroom from 9 A.M. on Monday morning to mid-day on Tuesday, delegates were able to connect with vendors while seated at their own tables – allowing for more in-depth and personal conversations. “I found that I greatly prefer vendors finding me and having high-level information on our projects,” explained the Compliance Officer of Call Center Operations from Ameridial. For many attendees, the one-on-one interactions that take place during the meeting portion of the summit are important for building future business relationships and communicating needs effectively. 

Seminars throughout the event covered topics in the contact center industry including strategic plans for customer care, methods to utilize customer feedback, and even human resources. Speakers from companies included HireIQ Solutions, Inc., StubHub, Corvisa and InfoCision Management Corp. The open format of each seminar allowed executives to share their own experiences out loud and gain knowledge from their industry peers.

A waterfront pavilion was the perfect setting for more intimate networking events at the summit including a gala dinner and casino evening. This was the best time for reconnecting with new acquaintances in a less formal manner. Prefaced with a cocktail hour and gala dinner, guests participated in casino games before retiring to their own private rooms.

lunch.pngBright and early on day two, attendees continued with their personalized schedules of meetings and seminars. During coffee breaks, the Forum Team was delighted to hear attendees raving about the accommodation and event format. “Facilities, hotels, meals, events – were all very well planned and executed. Networking with attendees was excellent,” shared P&K Research. Event Manager Shane Doherty was equally happy with the event saying, "once again we were thrilled with another successful summit. This event continues to go from strength to strength and with such glowing testament from all our attendees we couldn’t be happier - roll on Dallas in April."

At a closing luncheon on Tuesday, attendees bid farewell with new connections, plans for completing future projects and enough time to make it back to the office before the day was over!

The next Contact Center & Customer Service Summit will take place on April 25 & 26, 2016 in Dallas, Texas. For more information on the Summit or to register for the event as a Delegate attendee, click here. For sponsor information, contact shane.doherty@forumevents.com.

 

 

 


Attendees Speak Out Following Nashville Event

Executives met for 1,257 combined meetings in Nashville, TN on April 20 & 21, 2015 for the Contact Center Summit, Education Facilities Management Summit, Education & Healthcare Security Summit and Healthcare Facilities Management Forum. Pre-scheduled meetings with solution providers took off promptly on Monday morning in the main ballroom of the grand Gaylord Opryland leading into a day-and-a-half of business meetings, seminars and networking activities – including a lively gala dinner and casino night.

Attendees travelled from across the United States, and some even internationally from India, to experience the appointment-based events. Reviews have been more than stellar, see below:

Delegate Testimonials:

“I found this to be a much better avenue to connect and meet with vendors/providers. You are matched to vendors that are providing services and or products you are looking for. There is absolutely no high pressure sales taking place. It truly is about trying to meet the needs of the end user.” – Evansville Vanderburgh School Corporation

“You’ve provided: a relaxed forum to engage myself with knowledgeable vendors, learn more, and find business solutions for both of us…. And the price (free) was perfect!” – Ivy Tech Community College of Indiana

“From the time I became a delegate to the end of the conference, Forum Events made the event seamless. This approach is far more conducive to building long term business relationships than the average conference. I will be sure to attend future events.” – Purchase College

“Overall an excellent concept. My travel from India was worth the time.” – ITCube

“The venue was fantastic and the sessions were very informative and eye-opening.  But most importantly, the format – which was new to me – really jumped out at me and made me realize that it is THE way to go! I know at traditional trade shows it would seem that there are more opportunities for networking as you “control your own schedule” to a degree, but I found it to be just the opposite.  Having the paired appointments made the introductions easy and the networking fell right into place at a more casual pace.” – VP of IT, Payment Alliance

 “Very useful – no pressure sales! Great location, staff super and Forum Events did a superb job of making everything smooth! Very professional staff!” –MUS

“The Summit was great! I think I share the same sentiment as most of the folks I spoke with that this was a great venue to really spend some quality time with vendors and make some new connections within the industry. The event exceeded my expectations. Outstanding job!” – Union First Market Bank

“Very well organized. Felt relaxed, not pressured about events or vendors.” – St. Thomas Hospital Rutherford

“Great networking tool and a great way to get familiar with new offerings on the market.” – Loyola University

 “Great format, very good use of time and well organized. Staff professional, available to help and get answers.” – Brookhaven Memorial Hospital

“Forum Events offers an excellent forum to meet top representatives of building component manufacturers and to learn about innovative products.” – JRA Architects

 “A very professional event for learning and networking.” – Marshal Medical Center

“I had a wonderful time and it was well worth it.  This is my second venue and I will absolutely come back.” – Riverview Estates

“The conference was very business-like and worth the time of attendance.” – Marshall Medical Center

“The seminars were very good. I have a lot of cool products and tools to take back and share with the team for possible future use.” – Asurion

“I am thankful to have been part of such a productive and innovative event. Very organized!” – MGO

“It was a great event.” – Aramark

“I enjoyed the Summit and the format and will look to take advantage of future ones.” – Fifth Third Bank

“It was really a great experience – thank you for including Archway! The contacts I made will be very helpful as we continue building out our call center technology.” – Archway

“I enjoyed my time there and many of the fruitful discussions…wonderful event!” – Cognosante

“It was a great event. Ample opportunity to network. Very good workshops and the support staff was exceptional!” – IMTAS

"Liked the seminars and one-on-one format. Was able to glean best practices from industry leaders." - CVS/Caremark

"This was a great event and experience." - NTI

"Very productive. Much better than visiting booths at a trade show." - PRICOR

“The event was a success for me personally.  I was able to gain new contacts and learn more information in support of my initiatives.” – AT&T

“We were able to make great contacts.” –ComData

Vendor Testimonials:

“I will take advantage of this one-on-one conference going forward. I can have a couple weeks of quality appointments in two days! Nothing in the market gives us more bang for the buck!” – Video Insight

“Forum Events gives you the opportunity of being in front of the buyer. The networking events open up additional opportunities to meet buyers that you may not have met during the scheduled appointments.” - Hotel Systems Pro

“First class all the way! 90% of the people I met had a true interest!” –Axis Communications

 “More appointments in two days than I could have made in 12 months!” –ISA Fire & Security

 “Great event will attend more!” – School Dude

“Great event and loved the concept!” – Video Insight

“Had a great time. Good event!” – CTI Group

“Really good event and the appointments were with key decision makers.” –Detex

“Good to get quality leads in one building.” – Detex

“First time experience is great. Formal face-to-face meetings are extremely productive. Great program; plenty of support!” - Intelepeer

“The pre-set meetings were excellent and made this show very worthwhile.” – TSI

“Excellent event. Well screened/matured attendees.” – Acuity

 To join the Forum Experience at upcoming events, click here and select an event that matches your industry.

 


Attendees Give Feedback on Nashville Forums

Executives met for 1,257 combined meetings in Nashville, TN on April 20 & 21, 2015 for the Contact Center Summit, Education Facilities Management Summit, Education & Healthcare Security Summit and Healthcare Facilities Management Forum. Pre-scheduled meetings with solution providers took off promptly on Monday morning in the main ballroom of the grand Gaylord Opryland leading into a day-and-a-half of business meetings, seminars and networking activities – including a lively gala dinner and casino night.

Both delegate and vendor attendees have stellar reviews for the Forums (see below):

Delegate Testimonials:

“I found this to be a much better avenue to connect and meet with vendors/providers. You are matched to vendors that are providing services and or products you are looking for. There is absolutely no high pressure sales taking place. It truly is about trying to meet the needs of the end user.” – Evansville Vanderburgh School Corporation

“You’ve provided: a relaxed forum to engage myself with knowledgeable vendors, learn more, and find business solutions for both of us…. And the price (free) was perfect!” – Ivy Tech Community College of Indiana

“From the time I became a delegate to the end of the conference, Forum Events made the event seamless. This approach is far more conducive to building long term business relationships than the average conference. I will be sure to attend future events.” – Purchase College

“Overall an excellent concept. My travel from India was worth the time.” – ITCube

“The venue was fantastic and the sessions were very informative and eye-opening.  But most importantly, the format – which was new to me – really jumped out at me and made me realize that it is THE way to go! I know at traditional trade shows it would seem that there are more opportunities for networking as you “control your own schedule” to a degree, but I found it to be just the opposite.  Having the paired appointments made the introductions easy and the networking fell right into place at a more casual pace.” – VP of IT, Payment Alliance

 “Very useful – no pressure sales! Great location, staff super and Forum Events did a superb job of making everything smooth! Very professional staff!” –MUS

“The Summit was great! I think I share the same sentiment as most of the folks I spoke with that this was a great venue to really spend some quality time with vendors and make some new connections within the industry. The event exceeded my expectations. Outstanding job!” – Union First Market Bank

“Very well organized. Felt relaxed, not pressured about events or vendors.” – St. Thomas Hospital Rutherford

“Great networking tool and a great way to get familiar with new offerings on the market.” – Loyola University

 “Great format, very good use of time and well organized. Staff professional, available to help and get answers.” – Brookhaven Memorial Hospital

“Forum Events offers an excellent forum to meet top representatives of building component manufacturers and to learn about innovative products.” – JRA Architects

 “A very professional event for learning and networking.” – Marshal Medical Center

“I had a wonderful time and it was well worth it.  This is my second venue and I will absolutely come back.” – Riverview Estates

“The conference was very business-like and worth the time of attendance.” – Marshall Medical Center

“The seminars were very good. I have a lot of cool products and tools to take back and share with the team for possible future use.” – Asurion

“I am thankful to have been part of such a productive and innovative event. Very organized!” – MGO

“It was a great event.” – Aramark

“I enjoyed the Summit and the format and will look to take advantage of future ones.” – Fifth Third Bank

“It was really a great experience – thank you for including Archway! The contacts I made will be very helpful as we continue building out our call center technology.” – Archway

“I enjoyed my time there and many of the fruitful discussions…wonderful event!” – Cognosante

“It was a great event. Ample opportunity to network. Very good workshops and the support staff was exceptional!” – IMTAS

"Liked the seminars and one-on-one format. Was able to glean best practices from industry leaders." - CVS/Caremark

"This was a great event and experience." - NTI

"Very productive. Much better than visiting booths at a trade show." - PRICOR

“The event was a success for me personally.  I was able to gain new contacts and learn more information in support of my initiatives.” – AT&T

“We were able to make great contacts.” –ComData

Vendor Testimonials:

“I will take advantage of this one-on-one conference going forward. I can have a couple weeks of quality appointments in two days! Nothing in the market gives us more bang for the buck!” – Video Insight

“Forum Events gives you the opportunity of being in front of the buyer. The networking events open up additional opportunities to meet buyers that you may not have met during the scheduled appointments.” - Hotel Systems Pro

“First class all the way! 90% of the people I met had a true interest!” –Axis Communications

 “More appointments in two days than I could have made in 12 months!” –ISA Fire & Security

 “Great event will attend more!” – School Dude

“Great event and loved the concept!” – Video Insight

“Had a great time. Good event!” – CTI Group

“Really good event and the appointments were with key decision makers.” –Detex

“Good to get quality leads in one building.” – Detex

“First time experience is great. Formal face-to-face meetings are extremely productive. Great program; plenty of support!” - Intelepeer

“The pre-set meetings were excellent and made this show very worthwhile.” – TSI

“Excellent event. Well screened/matured attendees.” – Acuity

 To join the Forum Experience at upcoming events, click here and select an event that matches your industry.


What Your Peers Are Saying: 2014 Contact Center Summit

Following the 2014 debut of the Contact Center Summit, feedback has been pouring in from Directors and VPs of contact centers across the country. Taking place at the beautiful Ritz-Carlton, Sarasota - here are some of the comments we have received:

“Excellent venue and very good selection of vendors.”
- US Airways 

“The event was well planned and staged.”
- TriNet

“Really liked the one-on-one interaction with vendors. It was very efficient and much better than fighting for time at a booth in a trade show.”
- Think Direct Marketing Group 

“Had a very nice time meeting with several different types of companies that offer some very helpful services.”
- Apria Healthcare 

“I spoke to vendors that I never would have spoken to on the phone.”
- ASK Telemarketing 

“Enjoyed the one-on-one format.”
- Jackson Hewitt Tax Service
 

“I truly believe this environment created a better way to understand what products the vendors had and how they could support our work. And I must say, the networking was fantastic!”
- Universal North America 

“This is by far the best summit I have attended!”
- TrialCard


Sponsors of the Contact Center Summit 2014 include: 



Recap: Contact Center Summit

In late November, Forum Events kicked off the first Contact Center Summit with great success! Directors and Vice Presidents of Contact Centers across the country gathered at the beautiful Ritz-Carlton, Sarasota for a productive day-and-a-half of networking.

Following an informal cocktail reception on the lawn of the Ritz-Carlton, overlooking a harbor of boats on the bay as sun set, attendees mingled with peers and solution providers before calling it an early night with high expectations for an even earlier morning!

At registration, Contact Center Summit attendees are warmly welcomed by the Forum Events team who showed them to their personal tables in the grand ballroom. Here, a series of back-to-back informal meetings take place. Throughout the day, attendees enjoy the smooth transition between the 30-minute meetings, allowing them to make strong connections with one another rather than just short, forgettable introductions.

“Really liked the one-on-one interaction with vendors. It was very efficient and much better than fighting for time at a booth in a trade show.” – Think Direct Marketing Group

As consecutive meetings took place, executives also participated in round table discussions and seminars led by industry experts. Topics revolved around customer service impacting the bottom line, building a healthy employee base and cloud-based storage. The seminars, while informative, are equally casual, allowing peers to brainstorm and share their knowledge based on experience.

After a long day of networking, it was time for the fun to start. Come dinner time, everyone had taken some time to relax before heading to the foyer of the main ballroom for pre-dinner cocktails and a packed networking hour. For many, this was a great time to reconnect with people that they had met with briefly, allowing them to move on to a gourmet dinner where everyone can sit and mingle. An event filled from beginning to end with positive interactions lead to casino evening. Here, guests hopped into a photobooth to catch the moment, while also participating in casino games including roulette and blackjack.

By day two, everyone was familiar as meetings re-joined early Tuesday morning following an equally productive breakfast.

Here is some feedback from the event. 


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