All entries tagged with “customer”

Show Them You Care: How to Demonstrate Value to Your Guests

Posted by Yasmin Parsloe on Tuesday Feb 3, 2015 2:46 pm

The typical traveler weighs heavily on time and money saved, and experience gained. With this said, guests are typically looking for the most bang for their buck – so how can you show your guests that they are appreciated? Here are a few simple, relatively low cost, measures:

1. Personal Touches

Make it a duty for staff to know their guests. Greeting guests upon their arrival tells them that you value each and every person. Train your concierge to always open a line of communication with guests from initial reservations to check out. These small but personal touches genuinely enhance a guest’s experience.

2. The Extra Mile

I’m not suggesting a free night stay or a gift basket. Throwing something extra in the direction of the customer makes them feel welcome and appreciated. Consider a handwritten note with the fresh towels and linens. You can incorporate this personal touch across all levels of staff.

3. Returning Customers

Returning customers do more than just fill rooms. Consider these valued guests an excellent tool for spreading the news about your facility! Show them how much you value them with a loyalty program – offer them speedy check-ins, complimentary upgrades and amenity upgrades.

4. Consider Inclusive Offers

Offer more than a place to sleep. Can your facility lend a hand in the hospitality arena by offering breakfast, in-room service or perhaps a discount at a nearby attraction? Adding to your list of things provided is a great incentive for travelers.

 

 

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