All entries tagged with “customer service week”

Is Your Organization Celebrating Customer Service Week 2015?

customers happy.png

 

How do you plan to grow your business? With sales? Advertising?

You may be missing the one key factor that all thriving businesses are focusing on. Customer experience is becoming the most effective form of modern marketing with benefits including positive reputation, branding, credibility and inevitably, a healthy bottom line.

As part of this year's Customer Service Week, we asked our team members to reflect and share their most valuable tips for successful customer service. The Forum Events' Team offered some quality insight. "Always follow the Golden Rule," advises Kester Van Fleet, the Event Manager for the Facilities Management Summit, "treat customers and potential customers as you would like to be treated. Listen intently and respond politely." Event Coordinator Xavier Chance also adds, "The best tip I can give for the best customer service is to be yourself and be open to a myriad of personalities."

We're celebrating our organization's achievements this week, here's why you should be recognizing Customer Service Week 2015 too:

 

A typical company hears from 4% of it's dissatisfied customers. 

 graph.png

Source: "Understanding Customers" by Ruby Newell-Legner

 

78% of consumers have bailed on a transaction or not made an intended purchase because of a poor customer experience.

Source: American Express Survey, 2011

 

On average, loyal customers are worth up to ten times as much as their first purchase.

Source: White House Office of Consumer Affairs

 

5-20 % = Probability of selling to a new prospect.

60-70 % = Probability of selling to an existing customer.

Source: Marketing Metrics

It takes 12 positive experiences to make up for one unresolved negative experience.

dissatisfied.png

Source: "Understanding Customers" by Ruby Newell-Legner

 

News of bad customer service reaches more than twice as many ears as praise for a good service experience.

rep.png

Source: White House Office of Consumer Affairs

 

It's 6-7 times more expensive to acquire a new customer than it is to keep a current one.

piggies.png

Source: White House Office of Consumer Affairs

 

For every customer who bothers to complain, 26 other customers remain silent.

Source: White House Office of Consumer Affairs

 

3 in 5 Americans (59%) would try a new brand or company for a better service experience.

3in5.png

Source: American Express Survey, 2011

 

This blog is part of Forum Events' recognition of Customer Service Week 2015. We recognize the excellent work of our employees and the importance of their everyday successes and dedication to customer service as part of the Forum Experience.

Customer Service Week is an annual weeklong recognition of customer service designed to boost morale, motivation and teamwork, reward frontline reps, raise companywide awareness of the importance of customer service, thank other departments for their support and remind customers of your commitment to customer satisfaction.

Be sure to thank your customer service peers this week as we celebrate Customer Service Week 2015 from October 5 - 9.

csw2015 logo.jpg

 


Categories

Archives

Tags

2015 2016 30 under 30 9/11 911 access control active shooter activities adding value air conditioning airports alcohol allen interactions apply appointment appointment based appointment based events appointment-based appointment-based event appointment-based events appointments apps april articles AT&T attend attendees Austin behind the scenes benefits best way better big data blog boating Boston budget buildabike building business California call center call for speakers campus candles career center certification CEU change change management checklist chicago christmas cleanliness colleagues collectiveview comcast communication companies company policy complaints complimentary concierge condos conference confirmed connect connections conservation conserving construction consulting consumption contact contact center contact center & customer service summit contact center summit coping corporate correctional news CPP credit card customer customer engagement customer outreach customer service customer service week dads dallas dan schawbel dangers data death decorating delegate delegates development diet digital law diversity drink tickets drunk driving dryvit ecofriendly eCommerce education education & healthcare security Forum education and healthcare security education facilities management education facilities management forum education security emergency employee employee benefits Employee theft employees employer energy engagement enterprise entry event event recap events examples executive executives exercises expansion expenses experience experiment expert experts expo face time face-to-face facebook facebook messenger facebook study facilities facilities management facilities management summit facility facility manager fail fathers february feedback fire hazards flexibility fm ford forum Forum events forum experience Forum Team forums free frustration fun funny get togethers gift card network gifting goals good google government great event green green building news grieving guest guest blog guest speaker guide gun safety gun violence H2O hand sanitizer hanukkah happy hate HC&O News healthcare healthcare facilities management forum healthcare security healthcare.gov healthiest airports healthy higher pay hired hiring holiday holidays hospitality hospitality & facilities forum hospitals hosted-buyer hosted-buyer event hosted-buyer events hotel hotels hours House of Cards houston houston texas how to hr hr & employee benefits hr & employee benefits summit human resources ideas ima incentive incontact india industries informal information instant internet introduce invitation ISA ISACA IT Security J.D. january jobs join us JP Morgan Julie (Jules) Carter IrvinĀ¬-Rooney june Kathleen Peterson keeping employees motivated this holiday season keynote speaker kimberly-clark Langham leadership learn lecture LED legal lessons liability lights linkedin lisa reuth lisa rueth listen location LOL los angeles loss love loyalty magazine management manager manipulation manners marc miller march marketing marketing summit marriott media media partner media partnership meet people meetings meltdown messageme messages messenger Michelle Obama millennials misconduct mistakes modules money morale motivation nashville network networking networks new orleans new years new york times news newsletter november numbers NYT obstacles office office update omni open enrollment organizations outreach outsulation pacific palms resort Paid time off parties partnership party Pasadena patience patrick hayes PCRM peers performance perks peterson Philadelphia Physical Security pictures planning policies policy policy dispute positions positive Powerhouse preparation presenters press release prevention privacy prizes productive productivity professionalism program progressive PTO qualifications raffle Randy Fox rants & raves rants and raves raptor raptor technologies recap recording recruitment register relax relaxed reorganization reports representatives resolution resort response rest restructuring retention retrofits reviews risk Ritz Ritz-Carlton ROI sadness safety safety forum sales Sarasota save saving scenes schedule schools schools facilities science scranton products season seconds security selection process seminar seminar program seminar topics seminars september service sexual assault sheppard partners shopping short smart phone sms social media software solution provider solution providers speaker speakers sponsor news Sprint stockings strategic strategy stress success summary summer summertime summit summits supply survey survivor sweet T-Mobile talent talent management taxis team Team Building teams teamwork tech technology technology solutions terms of services testimonial Testimonials texas text message the front door time time off timeline tips title vii top performers topics total security total security summit trade show tradeshow tradeshows training training & development training & development summit training and development travel traveling trees twitter unemployment rate update updates upgrades upset vacation valentine's day valentines value vendor vendor press release vendors venue venues Verizon veterans veterans day viber virtual volume washing water welcome westin whatsapp white paper wifi work workload workplace workshop workshops wrong young