All entries tagged with “forum experience”

2018 Spring Boston HR & TD Summit Testimonials

Some more great testimonials are rolling in from our HR & Employee Benefits Summit and Training & Development Summits in Boston! Here is a sample of what our attendees and solution providers had to say:

Delegate Attendees:

“Forum Events provided great resources and amenities to facilitate business opportunities.  Would highly recommend.” - Legendary Entertainment
“I enjoyed the seminars.  Talking with the vendors was interesting; learning about the products saves time later.” - Brookstone
“This format was a lot more interesting and informative than a trade show could ever be, so don't change this format because it really does work. Keep doing what you’re doing, it’s great.” - Hub Folding Box
“This was amazing.  I can’t wait to follow up with some of these vendors.” - Educational Service Unit 2
“This was a much better use of my time than a trade show format --- Thank you.” - Alliance Healthcare Services
“Great event.  This is actually better than visiting 1000 booths.” - Aetna Integrated Services/Atalian Global Services
“A wonderful format with one-on-one focus with pre-qualified potential partners.” - BG Buildingworks

Solution Providers:

“An outstanding summit. I love the environment and opportunity to meet with companies 1 on 1. Great for networking and lead generation. Overall, a fun experience. We will be back!” - Mango Languages
“The staff is so helpful and fun to work with! You can tell that they put effort into making sure their delegates and sponsors are both taken care of. Thank you for a great event!!!” - Paradigm Shift Leadership

2018 Spring Boston Contact Center & Customer Service Summit Testimonials

We were delighted with the positive experience our delegate attendees and solution providers had in Boston at our Spring Contact Center & Customer Service Summit! Here is a sample of the great feedback they provided:

Delegate Attendees:

“The Summit was great! It surpassed our expectations. Laura was great to partner with from start, to finish. The event was very well run, organized, fun and informative. Having a personalized schedule, based on our needs and feedback, was key! I would highly recommend the Summit and I look forward to participating in the future.” - Cambridge Savings Bank
“I like the size of the event. It gave me an opportunity to get to know people” - CH2M/Jacobs
“Loved the setup – Best Summit I have ever attended!” - Citra Health Solutions
“Greatly enjoyed Lisa Rueth’s presentations. Worth the entire trip!” - City of Hope
“This was a great way to save time in finding solutions for our organization – A great networking opportunity and a lot of fun in between!” - Epilepsy Foundation Donation Center
“This is a great way to conduct a conference.” - LUMEDX
“Very informative – appreciated that we were able to choose vendors ahead of time. Got our brains thinking of ways we can enhance our call center.” - Meridian Health
“The event was excellent and helped me source vendors for two potential initiatives. The event was well run, I loved the venue, made a ton of new contacts and [at the] event bumped into a colleague from almost 15 years ago! Thank you for a wonderful event!” - Right Management
“Great event! Innovative approach to create win/wins. Very cost-effective approach. The team is very welcoming, professionally dressed and assisted delegates to their specific table (nice touch).” - SCAN Health Plan

Solution Providers:

“We are very pleased with the white-glove approach your team took to ensure this was a productive use of time, money, and that it was a positive experience. The level of attention to detail was exceptional, as well.” - Intelegencia

New Free Report for Customer Service Managers + Trainers

Today’s customer service reps need more knowledge than ever before. However, finding effective ways to train them—especially with their busy schedules—can be challenging.

Here are the 5 Creative Ways to Train Your Customer Service Reps on everything from new technology to company policy.


Boston Spring Events Keynote Speaker Announced

Everyone will be on the edge of their seats and inspired to take action as Boston Keynote Speaker Randy Fox unpacks the principles of winning in your professional and personal life...as a team.

Whether you're attending the 2018 April HR & Employee Benefits Summit, Training & Development Summit, Contact Center & Customer Service Summit, or Marketing Summit, you can benefit from putting together a game plan for your team.

Get ready as Randy will push you to increase your performance, maximize your potential, and truly be fulfilled in your life. Time to surround yourself, and working effectively with a great team. Time to build your game plan!

Attendees to the April 23 & 24 event will:

  1. See the power in appreciating one another, dispensing hope in others, and being a trusted team
  2. Value the importance that respect and authentic relationships is to being a successful, high performance team
  3. Uncover how the altitude of our results starts with the attitude and approach of each person
  4. Learn how critical playing their part with excellence is to ongoing success To never give up!

But don't take our word for it! In the video below, Randy explains why our Spring Boston events are a must to attend:

Greetings from Keynote Speaker Randy Fox!


[Event Recap]: Contact Center & Customer Service Summit | Dallas, TX | April 25-26, 2016

The Contact Center & Customer Service Summit hosted approximately 341 one-on-one meetings at the Sheraton Dallas on April 25th and 26th,2016. Executives from companies including AAA, Delta Dental, Fifth Manhattan, Epsilon, Grainger, Home Care Advantage, Rent A Center, St. Jude Children’s Research Hospital and ULine connected for informative meetings with solution providers, seminars and networking opportunities.

Face-to-face meetings kicked off promptly on Monday morning and ran throughout the next day and a half, separated by meals and seminars. Speakers Lisa Rueth and Tom Dickson led discussions on multi-channel service, agent and management leadership, and real-time customer data. “Lisa Rueth was awesome,” expressed the Director of Client Services Operations from BerylHealth.

Prime networking continued into the evening with a gala dinner and casino games overlooking the stunning Dallas skyline. “I had no idea what to expect, this being my first summit, but I found it to be fast paced, energetic, and full of opportunities to have helpful conversations with solution providers without high-pressure sales tactics,” explained one attendee from Arkansas Federal Credit Union of the networking throughout the event.

After a fun evening, attendees reconnected on Tuesday morning for more face-to-face meetings and additional seminars, ending with a closing lunch.

For more information, or to attend future events, contact Shane Doherty, VP of Business Development, here.


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