All entries tagged with “frustration”

Technology Curves Customer Loyalty. What Now?

Posted by Yasmin Parsloe on Monday Jun 30, 2014 10:08 am

Hospitality customers are no longer loyal to the core. They are shopping venues using price-watch tools and turning to mobile devices for instant response. This means that even the slightest wait time could leave a traveler frustrated – so how is technology really impacting the customer experience? Chaotic Moon Studios partnered with Wired, Fast Company and ReadWrite to create a series of articles that’ll show you how mobile technology can help you raise your company’s standard of service. 

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