All entries tagged with “hotel”

Technology Curves Customer Loyalty. What Now?

Hospitality customers are no longer loyal to the core. They are shopping venues using price-watch tools and turning to mobile devices for instant response. This means that even the slightest wait time could leave a traveler frustrated – so how is technology really impacting the customer experience? Chaotic Moon Studios partnered with Wired, Fast Company and ReadWrite to create a series of articles that’ll show you how mobile technology can help you raise your company’s standard of service. 

The Ups & Downs of the Hospitality Industry: Loves & Hates

Recently, CNN rallied readerinput to find out just what travelers love and hate about the hospitality industry. Some of the points, we greatly agree with, others we think are easily argued. What do you think?

Love: Airport taxi driver signs

According to the article, airport taxi driver signs are an instant relief to the traveler, especially in a foreign airport. Another plus? Sometimes the signs themselves can be comical.

Pet Peeve: Welcome drinks

This is one of those arguable ones. CNN reports travelers hate those sugary welcome drinks that are often given to travelers upon arrival at resorts. They say travelers would much rather enjoy a refreshing ice water than a sugary punch.

Love: Pillow Chocolates

We love hotel chocolates! Although the pillow is an odd hiding place, nothing puts a smile on your face like finding an afternoon chocolate.

Pet Peeve: Bellboys hauling Luggage

Personally, I really enjoy this. CNN says bellboys hauling luggage is useless after you’ve already hauled it through airports and parking lots yourself. From Yasmin at Forum, bellboys, keep doing what you’re doing!

Love: Towel Elephants

Saved normally for cruises – origami towels are an all-time favorite for all ages.

Pet Peeve: Hotel Music

CNN states the jazz music often playing in hotels is a huge pet peeve for guests!

Love: Concierge Desk

The Siri of hotels. Always happy, always ready to serve. The concierge desk and its master are always welcoming and hospitable with restaurant suggestions and travel directions galore.

Pet Peeve: Feeble Wi-Fi Signals

Spotty Wi-Fi signals are the traveler’s worst enemy. There’s nothing like relying on internet to send a work e-mail or download a ticket.

Frequent travelers: do you agree with CNN’s love/hate list? Read the full article here. Let us know the pluses and minuses of travelling!






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