All entries tagged with “human resources”

Press Release: Fall HR/Training/Contact Center Recap- Austin, TX

By Ericka Howard | Product Manager, Digital Media and Events

We had a great time in Austin, Texas at our HR & Employee Benefits Summit, Training & Development Summit, and Contact Center & Customer Service Summit! These joint events were held at the Hyatt Regency Austin on November 11 to 13, 2018, and while the weather outside was slightly chilly, inside things were heating up with great connections between our delegates and solution providers.

Sunday night kicked off with a pre-event cocktail reception, where those who were either local or had arrived earlier that day could mingle and network with fellow event attendees and get excited for the next two days. The following morning, Pete Smith, author of Dare to Matter: Choosing an Untuck and Unapologetic Life of Significance, kicked off the day with his keynote on the six key ways to incorporate significance into both our personal and professional lives.

The day continued with the true heart of these Forum events- the one-on-one meetings between company executives and solution providers. We had 26 solution providers present, and 59 company executives from such companies as Hulu, Texas Roadhouse, New York Life, Southwest Airlines, Honeywell, The Salvation Army, Quest, and Performance Foodservice, just to name a few.

 HR & Employee Benefits conference

Throughout the event, there were also 13 various HR, Training, and Contact Center workshops in addition to the one-on-one meetings. These provided the opportunity for delegate executives to learn more about a given topic within that niche, learn best practices and tips, and get answers to some of their burning questions.

Some of the workshop sessions included:

-          Building Senior Leadership Teams, which targeted the three leadership competencies organizations need to cultivate to be ready for a fast-moving future.

-          You Don’t Know, What You Don’t Know, Until You Know focused the difficulties HR personnel face staying up to date on HR compliance issues.

-          How to Attract, Manage, and Engage the Millennial Workforce, which targeted how to manage and retain a generation of employees that are often characterized as impatient and entitled.

-          What if Everything You Know About Personality Styles Training is Wrong, a discussion on DISC training, and how to refocus it from awareness to results

-          KPI: Strength or Weakness, provided information on how to know if you’re measuring the right KPI, how to determine whether the goals appropriate, and how the future will shape how these are measured.

-          Authentication and Security at the Speed of Conversation, focused on how to build a voice identify platform that not only authenticates customers and protects from fraud, but also allows the building of an all new customer experience.

-          Resolving the Retention Riddle, focused on the most common strategies for attrition, what key things those strategies are missing, and how to take a holistic approach to get a better handle on controlling attrition.

HR & Employee Benefits conference                HR & Employee Benefits conference

Aside from the all-important meetings and educational workshops, there was also lots of general networking and fun to be had! On the night of day 1 at the Forum Events is the staple Casino Night, which included a cocktail reception, full catered dinner (and dessert!) followed by casino games.

 HR & Employee Benefits conference

Day 2 closed the event with additional meetings and workshops and a prize drawing for all participants.

 

According to our post-event survey, we had extremely positive feedback from our attendees:

“This summit exceeded our expectations. The vendors were informative without being push, and the seminars were event appropriate and covered many different facets.”

“The summit was a refreshing take on finding solutions & vendors who could be a partner.”

“Great opportunity to visit with selected vendors and get information. Enjoyed the seminars!”

“Fantastically organized, packed with excellent workshops, and targeted meetings with sponsors. Excellent networking opportunities in a great location.”

 

Sad you missed out? No worries, our next Forum Events in the HR, Training, and Contact Center markets are just around the corner! Our next ones will be held on April 15-16th, 2019, in Washington, DC- come join us! If you are a manager, director, or executive with decision-making power and are seeking service or product solutions, these events are a perfect opportunity to meet with solution providers and network with peers to share best practices. We hope to see you there!

Interested in attending? Contact Gina Vicino at 800-727-5257 x2273 or gvicino@forumevents.com

 


New Free Report for Customer Service Managers + Trainers

Today’s customer service reps need more knowledge than ever before. However, finding effective ways to train them—especially with their busy schedules—can be challenging.

Here are the 5 Creative Ways to Train Your Customer Service Reps on everything from new technology to company policy.


Boston Spring Events Keynote Speaker Announced

Everyone will be on the edge of their seats and inspired to take action as Boston Keynote Speaker Randy Fox unpacks the principles of winning in your professional and personal life...as a team.

Whether you're attending the 2018 April HR & Employee Benefits Summit, Training & Development Summit, Contact Center & Customer Service Summit, or Marketing Summit, you can benefit from putting together a game plan for your team.

Get ready as Randy will push you to increase your performance, maximize your potential, and truly be fulfilled in your life. Time to surround yourself, and working effectively with a great team. Time to build your game plan!

Attendees to the April 23 & 24 event will:

  1. See the power in appreciating one another, dispensing hope in others, and being a trusted team
  2. Value the importance that respect and authentic relationships is to being a successful, high performance team
  3. Uncover how the altitude of our results starts with the attitude and approach of each person
  4. Learn how critical playing their part with excellence is to ongoing success To never give up!

But don't take our word for it! In the video below, Randy explains why our Spring Boston events are a must to attend:

Greetings from Keynote Speaker Randy Fox!


[EVENT RECAP]: 'Heroic HR' Seminar Teaches the Importance of Technology

marc-s-miller-2-2016-2a.jpgAll hands rose when speaker Marc Miller asked the HR professionals in the room to raise their hands during his seminar at the HR & Employee Benefits Summit in Philadelphia, PA on March 14th, 2016.

With a focus on HR technology solutions, it’s no surprise that Miller’s seminar, “‘Heroic HR’: Leveraging Technology to Help HR Move from Data Management to Information Craftmanship,” focused on the connection between human resources and the C-Suite. 

The common theme throughout the seminar was the importance of knowing your company. Your HR strategy must align with your company’s strategy, and the tools - most of which are technology based - should not just express data but they should also generate metrics, dashboards, models and forecasts – especially in talent management. HR executives are expected to produce integral information for the C-Suite, not just data, and in many cases HR is the first resource for CEOs during growth planning. As Miller explained, it’s imperative that the HR team crafts information and stays proactive and participatory in the executive’s needs.

“HR is not ready for big data,” voiced Miller, explaining that big data does not apply to the industry in the conventional way and that for big data to be useful – HR must first get metrics within its own boundaries right. 

With more than 35 years experience in all aspects of technology solutions for Human Resources, Miller is an authority on Information Systems speaking at national meetings including the American Management Association (AMA), the American Society for HR Management (formerly ASPA).

To see the full presentation, click here.

To contact Marc Miller directly, click here.


Summit Recap: New Orleans 2015

laughing delegate.jpgNEW ORLEANS, LA - A vibrant city set the scene for an energetic group of Directors at the HR & Employee Benefits Summit at the Ritz-Carlton, New Orleans on September 14th and 15th. With targeted appointments, attendees benefited from the perfect balance of productivity and entertainment including networking, book signings, seminars, gala evenings and lively giveaways.

Starting with the pre-event cocktail reception taking place on Sunday evening, attendees did not hesitate to make new connections while watching a lively corner of the French Quarter from balconies. 

Early Monday morning, following a brief registration and after chatting over breakfast with other attendees, vendors and delegate attendees begin to meet for the first round of meetings. "This was my first experience at an event with this design," recalls the Director of HR at America's Pizza Company, LLC. "It was absolutely more efficient and effective than a standard exhibition. The time spent with service providers was much more productive!"

For new attendees at the Summit, the set up is oddly unfamiliar in comparison to a trade show. The Ritz-Carlton, New Orleans grand ballroom played a decadent back drop as the room took off with enthusiastic introductions. "It was great that I could actually have a conversation one-on-one with a vendor," emphasized an attendee from Delgado Community College.

Monday continued with a busy schedule of seminars led by industry experts including Laura Putnam, a celebrated author specializing in workplace wellness, and hiring experts Teresa Faoro Sertic and Johnny Keone Simmons - who are in search of the purple squirrel - human resources' lingo for the 'perfect' candidate. Also leading a seminar, Lisa Reuth - a prized speaker who shared her insight into training, development and retaining staff. 

By five o'clock Monday evening, new acquaintances were already preparing for the night's festivities - a cocktail reception, gala dinner followed by casino night. The aroma of garlic filled an entire elegant room set with black table cloths and red roses - Creole style shrimp simmered in a cajun sauce at a food station as guests mingled over cocktails. Following a dinner of short ribs, beautifully tender fish and sweet deserts, the true gamblers struck out for a test of their luck at casino night.

book.jpg

Attendees gathered around black jack and roulette tables, laughing and shaking hands as they celebrated big wins. The grand prize? A free year's worth of movie tickets from Fandango. By 10:30 that evening, guests were cashing in their chips for a chance to win and retiring for the evening for an early start again the next morning.

On day two of the HR & Employee Benefits Summit, meetings picked up bright and early as attendees continued with their itineraries of meetings and seminars. An equally busy day continued throughout Tuesday, ending with a closing luncheon and prize giveaway. The Forum Team drew door prizes from Trainer's Warehouse, the Ritz-Carlton, Seiko and Laura Putnam. 

 



HR & Employee Benefits Summit Announces New Orleans Seminar Program

The HR & Employee Benefits Summit taking place September 14 & 15, 2015 at the Ritz-Carlton New Orleans has released its seminar program to attendees and the public. These 45-minute programs offer attendees complimentary access to recognized industry experts based on industry hot topics. See the available programs below:

Leading During Difficult Times, Presented by David Pauldine, Retired executive, thought leader and active professional currently serving on the board of Quinstreet (QNST: Nasdaq) and Education Partners - a Willis Stein Company.

It’s easy to lead when times are good. Organizations facing a headwind need to adapt their leadership style to break through the status quo and make a difference. This session will discuss topics such as internal communications, planning, values-vision-mission, talent acquisition and development, disruption, leadership styles and managing in a turnaround.

Creating e-Learning That Makes a Difference, Presented by Ethan Edwards, Chief Instructional Strategist, Allen Interactions

People often tout interactivity as the great benefit offered by e-learning, yet most interactivity does nothing to either engage or instruct. In fact, most often it only places a barrier between the learner and the content by making the learner experience tedious, unnecessarily cumbersome, and adversarial. Interactivity must be more than testing and simplistic actions. This session will introduce the concept of instructional interactivity, and show how it can transform the learning experience for learners working independently through an e-earning course. He will demonstrate specific real-world examples that give meaning to the four essential components of instructional interactivity: Context, Challenge, Activity, and Feedback. 

workplace wellness that works book.jpgWorkplace Wellness That Works: A Smarter Framework for Designing More Effective Workplace Wellness Programs, Presented by Laura Putnam, Author of Workplace Wellness That Works, Founder and CEO of Motion Infusion

Workplace wellness has become standard fare in most organizations, but abundant evidence suggests that the well-worn, traditional model simply is not working. Eighty percent of eligible employees are choosing not to participate in wellness programs. Rates of stress, obesity, and preventable lifestyle-related illnesses like diabetes and heart disease are on the rise despite the fact that seventy-five percent of workers have access to wellness programs. And companies aren’t reducing costs or getting the value they hoped for because they’re investing in the wrong things: almost four times as much on incentives to get employees to join wellness programs as on quality programming that will keep them engaged for the long-term.

It doesn’t have to be this way. Learn about how you can reshape your organization’s approach to wellness - and why your role as an HR/Training & Development professional is so critical. Based on the 10 steps outlined in her book, Workplace Wellness That Works, Laura demonstrates how to shift the conversation from implementing yet another program to starting a movement of well-being and vitality in your organization. This provocative session touches on industry hot topics, such as effective ways to inspire behavior change, the truth behind motivation, and how to shift the culture. It also dives into creative tactics that aren’t being talked about, such as “going stealth” – a strategy that calls for “sneaking” wellness into non-wellness initiatives. Based on the latest research and backed by real-world examples and case studies, this lively and informative session will show you what you can do to start making a difference in your employees’ health and happiness, and promoting an overall culture of well-being throughout your organization. 

How to Attract, Hire and Retain the Best People, Presented by Steve Waterhouse, President & CEO, Predictive Index Consultant, Leadership Development, Sales Training, Trainer

The reality while many companies believe they have a good hiring process, high turnover and low productivity often say otherwise. Studies have shown that most hiring processes not only miss top performers, but actually eliminate them. The good news is there is better way to find people who not only have the right skills, but will be happy and productive working in your company. You know these people. They are the ones to seem to do what is required almost automatically and clearly love what they are doing. From sales to customer service to support, these people really are out there and you can find them. The solution in this session, your members will learn how high performing companies are using cutting edge behavioral analytics, combined with effective interviewing techniques, to build teams of winners.  

Capacity Building Through Coaching, Presented by Lisa Reuth, CEO of Leadership Solutions, Organizational Development Expert, Coach & Renowned Speaker

Language can be a tricky thing; the word "coach" has always been used in a way that builds upon one's abilities. But in business we often confuse it with performance improvement or strategies for underperformance. This session will discuss the steps that all great coaches use to find and harness someone's highest potential, and use it to win the game. Moving from a top-down coaching methodology, driven by the organization's goals, to capacity building of individuals and teams (which enable the organization's goals) sounds subtle but it’s actually radically different. 

Attendees of this session will assess the organization's Mission, Vision, Strategy and Goals and determine if the Coaching (mentoring, succession planning or development planning) methodologies being used are capacity building or performance reporting. Using Individual and Team Development Planning templates, participants will take home tools and a new working definition of the coaching process that can breathe new life into management teams that are stuck. 

Creating Deeper Impact Through Engagement, Presented by Lisa Reuth, CEO of Leadership Solutions, Organizational Development Expert, Coach & Renowned Speaker

The most successful leaders and entrepreneurs all have one thing in common: They learned  to leverage the power of many to accomplish something great. Whether you are leading your organization through innovation or change, managing cross-functional or volunteer networks or trying to duplicate yourself to get more done, the key to leadership is engaging followers. But each of these people have different reasons for engaging with you and meeting their needs and the needs of your mission can be complicated. Once you have willing participants, how do we harness the power of numbers, keep them excited and get them to own the success? This interactive session will examine the underlying components of engaging others in your Mission, the reasons why people are attracted to and stay with you and the leadership competencies needed to cultivate the power in numbers. 

For a full description of the speakers hosting seminars, click here. 

 

 


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