All entries tagged with “media”
Continuing Partnership with the Incentive Marketing Association
The HR & Employee Benefits Summit is proudly continuing partnership with the Incentive Marketing Association (IMA) through 2015-2016. Working with Executive Director Donna Chrobak, Forum Events is able to continue offering IMA members a discounted rate for all upcoming HR & Employee Benefits Summits. The partnership between the HR & Employee Benefits Summit and the IMA first originated in 2014. The association is comprised of companies who are leaders in the $76.9 billion incentive industry. The IMA is the only organization in the field representing every segment of the marketplace including: Advertising/Sales Promotion Agencies; Consultants, Distributors; Gift Card/Certificate Suppliers; Fulfillment Companies; Incentive Houses; Manufacturers; National Marketing Companies; Performance Improvement Companies; Representatives; Recognition Companies, Travel Specialists and the industry’s major trade publications and trade show managers. Studies conducted by IMA groups have concluded that incentives can increase productivity, boost morale, enhance quality, foster teamwork, decrease absenteeism, improve work habits, ensure safety, reward loyalty and attract and retain quality employees – all practices that the Summit focuses on. The HR & Employee Benefits Summit brings Senior-level HR & Employee Benefit Professionals together with Solution Providers for a series of one-on-one business meetings along with many networking opportunities. By creating a personalized itinerary for the delegates and vendors that attend, this event is unlike a normal exhibition/trade show. The event also includes interactive discussion workshops with key note speakers focusing on important industry topics, networking breakfasts, lunches, as well as a gala dinner and casino night. The HR & Employee Benefits Summit will take place on September 12th – 15th, 2015 at the Ritz-Carlton, New Orleans. For more information on the summit, contact Event Manager & VP of Business Development Shane Doherty at shane.doherty@forumevents.com or by telephone at (941)925-7585, ext. 106. 
On the Line: The New Recording Battle
While companies often say they record service calls for future training purposes, experts say recording calls is beneficial should legal scenarios arise. Glenn Conley, president and CEO of Metropark Communications Inc., tells Market Watch that most calls are archived and used in the case of a legal or policy dispute. “It’s more in line with covering what legal issues might arise down the road,” explains Conley. To the dismay of large telecommunication companies, experts are now advising consumers to record calls too. While permission to record is often required, experts warn consumers that there are fewer legal reasons for the second party to seek recording permission to record if one party is already recording, particularly if the conversation is no longer considered confidential. While some companies, like American Express, have set processes to prohibit consumer call recordings, the Digital Media Law Project by Harvard University reports most state wiretapping statutes permit recording if one party to the conversation (the consumer) gives consent. These laws vary by state, California and Washington being two states that require two-way consent. As contact centers battle to stop two-way recordings, technology is making it easier for callers to do just that. Google voice is just one app that records all incoming calls and while Apple makes recording more difficult, placing a device on speaker phone makes recording easy for any device user. Lessons to be learned from one failed retention rep? Customer treatment is key, especially when you’re not the only one recording.
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