All entries tagged with “press release”
New Free Report for Customer Service Managers + Trainers
Today’s customer service reps need more knowledge than ever before. However, finding effective ways to train them—especially with their busy schedules—can be challenging. Here are the 5 Creative Ways to Train Your Customer Service Reps on everything from new technology to company policy. 
Boston Spring Events Keynote Speaker Announced
Everyone will be on the edge of their seats and inspired to take action as Boston Keynote Speaker Randy Fox unpacks the principles of winning in your professional and personal life...as a team. Whether you're attending the 2018 April HR & Employee Benefits Summit, Training & Development Summit, Contact Center & Customer Service Summit, or Marketing Summit, you can benefit from putting together a game plan for your team. Get ready as Randy will push you to increase your performance, maximize your potential, and truly be fulfilled in your life. Time to surround yourself, and working effectively with a great team. Time to build your game plan! Attendees to the April 23 & 24 event will:
But don't take our word for it! In the video below, Randy explains why our Spring Boston events are a must to attend:
Press Release: International Systems of America (ISA) Launches New eCommerce Site
LOUISVILLE, Kentucky (March 1, 2016) International Systems of America (ISA), LLC, a national fire and life safety company, has launched a new Ecommerce site at http://store.isa-net.com. The new site will give current and potential customers full access to our parts database. “We are very excited about the launch of our new Ecommerce site. It will allow users to order new or ISA certified parts, check previous orders, view pricing and availability and search our vast database of legacy / hard-to-find parts,” said Michael G. Epperson, President/CEO for ISA. The http://store.isa-net.com site allows customers to search by product type or brand and if available can view new part, ISA certified or repair part pricing. About International Systems of America (ISA)
Chance Heads Up New IT Security Sector at Total Security Summit
By adding IP and IT security to the list of areas covered, the Total Security Summit will become a more inclusive event focusing on topics ranging from physical security to IT, including audit security, computer network security, data security and information security management. “It’s important for us to acknowledge a need within our audience and then tailor it to our events,” says Forum Events CEO Steve Parsloe, “We see that IT security plays a massive part in protecting today’s largest companies, and I’m confident that Xavier will make the latest IT technology and solutions his passion in this year’s program.” With a background in communications, Chance has experience in numerous industries including human resources, training and development, contact centers, customer service, and physical security. His interest in new technologies and solutions makes him the perfect candidate to drive the latest addition to the Total Security Summit. “With technology advancing at a fast pace, we need to be prepared for any security threats. By focusing on IT Security, I want to bring in new ideas that can lead to solving the security threats of the present and the future as well,” says Chance of the new expansion. The Total Security Summit is a complimentary appointment-based event for senior-level executives in the security industry. The Summit hosts one-on-one meetings between solution providers and security executives based on their profile, along with a seminar program and numerous peer-to-peer networking opportunities. See upcoming dates below and click the link to register. For more information on how you can attend as a solution provider, click here.
[Sponsor News] Dryvit Introduces Outsulation HDCI System With a First-of-Its-Kind Warranty
Backed by a unique 20-year performance warranty against punctures and including other performance features, HDCI stands alone in providing building owners and operators with a peace of mind warranty that the system will perform as specified for years into the future. HDCI combines an integrated air/water-resistive barrier, continuous insulation (CI), a superior reinforced base coat and virtually unlimited aesthetic options. Outsulation by Dryvit provides substantially improved energy efficiency over more traditional exterior building products, enabling projects to achieve the latest in ASHRAE and Energy Code Standards. "The Outsulation HDCI system is a game changer in the market," said Bruce Wingate, Vice President of Marketing and Sustainability. "This new, advanced system provides a stronger, more durable cladding and a warranty that provides the most comprehensive coverage in the EIFS industry. Outsulation HDCI provides architects, contractors and building owners a superior EIFS solutions and an answer to the need for a more durable wall." As with all Outsulation systems, HDCI provides increased energy efficiency, a complete single-sourced cladding system and compliance with IECC code requirements. Outsulation HCI is available now. For more information, please visit dryvit.com/hdci. About Dryvit Systems, Inc. Dryvit Systems, Inc. (www.dryvit.com) is the manufacturer of Outsulation by Dryvit, the premier Exterior Insulation and Finish System (EIFS), in the U.S., as well as Triarch, a line of architectural finishes and coatings for the interior of both commercial and residential projects. Dryvit operates all North American manufacturing facilities to both ISO 9001:2008 and 14001:2004 standards. Dryvit is a member of, and is actively engaged in, many relevant construction-related organizations such as AIA, CSI, AWCI, EIMA, NAHB, USGBC and ABAA. Dryvis works both independently and within those organizations to promote energy efficient construction methods that create jobs, reduce reliance on non-renewable energy sources, and reduce the carbon footprint of our nation's buildings. Dryvit is headquartered in West Warwick, R.I., and has manufacturing facilities there, as well as in Georgia, Oklahoma, California, Canada and Poland. Editorial Contact: Barbara Catlow Director of Marketing Communications Dryvit Systems, Inc. 800-556-7752 ext. 1268 barbara.catlow@dryvit.com
Summit Recap: Training & Development Summit - New Orleans
Starting with the pre-event cocktail reception taking place on Sunday evening, attendees did not hesitate to make new connections while watching a lively corner of the French Quarter from balconies. Early Monday morning, following a brief registration and after chatting over breakfast with other attendees, vendors and delegate attendees begin to meet for the first round of meetings. "If I was looking for the opportunity to have a serious conversation with vendors and truly understand their products and services, this was the place," recalls the District Director of Talent Development at Dallas County Community College District. "I've already scheduled meetings for next week to review the activities that I participated in and to look at vendors." For new attendees at the Summit, the set up is oddly unfamiliar in comparison to a trade show. The Ritz-Carlton, New Orleans grand ballroom played a decadent back drop as the room took off with enthusiastic introductions. "I made some really great connections because of you! (An) excellent way to expose those with needs to companies that offer solutions - the format that features 'appointments' is much better than the traditional 'expo," says the Division Director at Mississippi State Department of Health. Monday continued with a busy schedule of seminars led by industry experts including Laura Putnam, a celebrated author specializing in workplace wellness, and hiring experts Teresa Faoro Sertic and Johnny Keone Simmons - who are in search of the purple squirrel - familiar lingo for the 'perfect' candidate. Also leading a seminar, Lisa Reuth - a prized speaker who shared her insight into training, development and retaining staff. By five o'clock Monday evening, new acquaintances were already preparing for the night's festivities - a cocktail reception, gala dinner followed by casino night. The aroma of garlic filled an entire elegant room set with black table cloths and red roses - Creole style shrimp simmered in a cajun sauce at a food station as guests mingled over cocktails. Following a dinner of short ribs, beautifully tender fish and sweet deserts, the true gamblers struck out for a test of their luck at casino night.
Attendees gathered around black jack and roulette tables, laughing and shaking hands as they celebrated big wins. The grand prize? A free year's worth of movie tickets from Fandango. By 10:30 that evening, guests were cashing in their chips for a chance to win and retiring for the evening for an early start again the next morning. On day two of the Training & Development Summit, meetings picked up bright and early as attendees continued with their itineraries of meetings and seminars. An equally busy day continued throughout Tuesday, ending with a closing luncheon and prize giveaway. The Forum Team drew door prizes from Trainer's Warehouse, the Ritz-Carlton, Seiko and Laura Putnam.
Major Metropolitan City Selects inContact Cloud Solution to Support More than Three Million Residents
inContact’s flexible and scalable cloud platform will help local government meet the demands of population growth expected to exceed 30 percent over the next decade
SALT LAKE CITY – June 9, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a major city municipality is rolling out the inContact solution to a new division with over 500 agents. The city will leverage the flexibility of inContact’s cloud platform to easily expand operations and customize their contact center system across multiple divisions.
“Providing high quality customer service is more important than ever in the public sector,” said Paul Jarman, CEO at inContact. “With the demand for government transparency growing, and a sincere desire by public entities to meet this demand, government contact centers are looking for flexible solutions that can be quickly scaled up or down to meet their evolving needs.”
As part of the city’s transition from its aging premise system, inContact will provide a customizable and agile cloud system. The Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) are the core building blocks of the inContact cloud platform with skills-based multichannel routing to ensure citizens’ needs are addressed by the ideal agent in the most efficient manner. Government agencies are moving to the cloud to transition from expensive cap-ex investments to a more flexible, pay-as-you-go op-ex billing model with built-in flexibility to quickly activate on-call and at-home agents as needed.
Additional Information
About inContact inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances. To learn more, visit www.incontact.com. inContact to Attend Contact Center Summit inContact is a confirmed vendor at the Contact Center Summit taking place in November in Chicago, IL. Attendees interested in cloud contact center software will be able to meet privately with an inContact representative at the event. To register for the Contact Center Summit, click here.
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WEST WARWICK, R.I. - High Durability Continuous Insulation (HDCI) is the newest addition to the Outsulation line of
NEW ORLEANS, LA - A vibrant city set the scene for an energetic group of C-level, VPs and Directors at the Training & Development Summit at the Ritz-Carlton, New Orleans on September 14th and 15th. With targeted appointments, attendees benefited from the perfect balance of productivity and entertainment including networking, book signings, seminars, gala evenings and lively giveaways.
