All entries tagged with “seminar program”
New Free Report for Customer Service Managers + Trainers
Today’s customer service reps need more knowledge than ever before. However, finding effective ways to train them—especially with their busy schedules—can be challenging. Here are the 5 Creative Ways to Train Your Customer Service Reps on everything from new technology to company policy. 
Boston Spring Events Keynote Speaker Announced
Everyone will be on the edge of their seats and inspired to take action as Boston Keynote Speaker Randy Fox unpacks the principles of winning in your professional and personal life...as a team. Whether you're attending the 2018 April HR & Employee Benefits Summit, Training & Development Summit, Contact Center & Customer Service Summit, or Marketing Summit, you can benefit from putting together a game plan for your team. Get ready as Randy will push you to increase your performance, maximize your potential, and truly be fulfilled in your life. Time to surround yourself, and working effectively with a great team. Time to build your game plan! Attendees to the April 23 & 24 event will:
But don't take our word for it! In the video below, Randy explains why our Spring Boston events are a must to attend:
The Education Facilities Management Forum Releases 2016 Seminar Program
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The Education & Healthcare Security Forum Releases 2016 Seminar Program
The Education & Healthcare Security Forum offers limited complimentary registration to the Directors & VPs of Security at healthcare and educational facilities. Registration includes a personalized event itinerary of one-on-one networking and seminars, meals and refreshments, a gala dinner and casino night. All meals and refreshments are included along with overnight accommodation at the Westin Park Central in Dallas, Texas. To register, click here.
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Philadelphia Summits Announce New Speaker, Jim Geier
The HR & Employee Benefits Summit and Training & Development Summit are pleased to announce a new speaker to their seminar program taking place on March 14 & 15, 2016 in Philadelphia, PA.
Meet Jim Geier of Human Capital Consulting Partners...
Jim Geier offers more than 30 years of consulting, senior management, and human resources experience in the public, private and not-for-profit sector guiding leadership teams to ensure that their business strategies pay off in the short-, mid- and long-term. He has a wealth of US and global experience in top companies across the financial services, healthcare, life sciences and chemical industries.
As Founder, President and CEO of Human Capital Consulting Partners, Jim works with senior management teams, Boards of Directors and human resources executives to identify the pressing business needs, and then he develops practical and results-oriented solutions that best fit the needs of the company. Jim is known for a unique blend of keen business insight, operational and logistical savvy and successful and proactive project management with a results orientation. He understands how to ask the right questions to clarify key needs and has a range of solutions to address business and organizational issues in a way that preserves trust and credibility at all levels. His unique approach has been proven to dramatically affect the bottom line and ultimately, shareholder value.
Jim is on the Board of Directors at Franklin Mint Federal Credit Union, where he has served as Vice Chairman of the Board, Co-Chair Governance Committee and Chair Human Resources Committee and Philadelphia Young Playwrights, where he serves as a President of the Board and a member of the Executive Committee.
For more information on the HR & Employee Benefits Summit or Training & Development Summit, contact Event Manager Shane Doherty here.
Contact Center & Customer Service Summit Announces Potential Seminar Topics
Meet Confirmed Speaker Lisa Rueth at the Contact Center & Customer Service Summit...
April 25 & 26, 2016 in Dallas, TX
Lisa Rueth is CEO of Cultivate Leadership, a consulting firm dedicated to supporting leaders through Organizational Development, Executive Coaching and Leadership Development. With over 20 years of experience, Lisa left her role as an Executive in Contact Centers 13 years ago to dedicate her career to helping organizations with the mechanics of human performance and systems of collaboration, with the intention of helping leaders make a deeper impact . Cultivate Leadership specializes in helping leadership teams through accurate diagnosis, culture engineering, leadership development, team building, change management, executive coaching and strategic planning. Lisa studied Applied Leadership and Organizational Psychology at the Ken Blanchard School of Business and did graduate work in Authentic Leadership at Naropa University and holds many professional certifications.
Customer Centered Culture: 5 things that prevent it
Organizational Design and Leadership Consultant Lisa Rueth highlights the top 5 underlying problems she finds when clients want a Customer Centered Culture, but can't make it happen. Culture is complicated, with elements of people management, leadership tone, training, process, technology and structure... it can seem impossible to sustain an engaged, customer focused team. This session explores 5 very specific reasons why your best plans unravel and what to do instead.
Organizing around real-time customer data, not past reports of poor performance
Far too much has been spent on customer satisfaction, engagement scores, loyalty programs and win-back initiatives, only to confirm what you know about your operations, without increasing retention. It's time to engage customers in a new way, with real-time input that is actionable. Organizational Design and Leadership consultant Lisa Rueth shares some innovative and simple ways her clients are getting in front of customer needs, instead of reporting on their dissatisfaction.
The secret-sauce behind Managers that create raving fans
With over 20 years of experience fixing low performing teams all over the world, Organizational Design and Leadership Consultant Lisa Rueth shares what she's learned about managers who create employees and customers who become raving fans. If you aren't happy with your engagement data, retention or repeat business, this talk explores the role of the Manager in turning that around, what training they might need and what to look for in rising stars.
Making the triple bottom line a reality: Why Customers, Employees and Funders love you
Serving a three headed monster can sometimes feel like an endless moving target; once one group is happy, the other is demanding more. This complicated formula of finding the sweet spot where employees, customers and funders are happy at once has elements of culture, reporting, innovation and learning wrapped together like a ball of yarn. Organizational Development and Leadership Consultant Lisa Rueth simplifies the triple bottom line and points to some underlying forces that could be derailing your juggling act, leaving you with a laser focused, no-nonsense strategic approach.
Organizational Design: How your structure and strategy could be blocking or enabling culture & collaboration
With constant change, organizations must become dynamic. But systems of collaboration and culture are consistently sabotaged no matter how perfect the strategy & engagement initiatives are because of invisible forces in structure and strategic focus. Lisa Rueth explores the Star model for design thinking that enables strategic and cultural goals and explores case studies of organizations who remain stuck and those that design for innovation!
Motivating Agents on a shrinking budget
How can we motivate and reward when the only thing left in the budget is another reduction? Explore successful methods for non-monetary motivation and fostering cultures of healthy competition & collaboration and hear stories of contact centers with creative rewards programs developed on a shoestring.
MEET THE SPEAKER: Tim Grosse
Tim Grosse, Executive Director at E2 Energy Advisors
Speaking at the Education Facilities Management Forum
April 25 - 26, 2016 | Dallas, TX
Tim Grosse has more than 30 years of expertise in market leadership initiatives wihtin energy services, healthcare, and financial services within mid-market to Fortune 50 enterprises. The launch of E2 Energy Advisors brings together a wide spectrum of expert energy service technicians to provide world class energy management services that meet some of today's most significant global economic and environmental challenges.
About the Company: E2 Energy Advisors is a strategic partnership bringing together the top energy management companies, engineers, previous utility industry executives, and some of the largest energy wholesale and retail energy market makers across a wide industry spectrum. E2 Energy Advisors offers a full range of energy management strategies for the commercial, industrial, and municipal energy users. E2 Energy Advisor's services reduce energy costs, increase energy efficiency, and generate positive cash flow. Their advisor group reduces the carbon footprint of tens of thousands of entities on a daily basis. There are no costs for organizations to utilize service networking and most services are performed with minimal capital expense as a guaranteed performance service.
For more information on the Education Facilities Management Forum or to register, click here or call (941)925-7585.
Training & Development Summit Announces New Speaker
The Training & Development Summit taking place in Philadelphia, PA on March 14 & 15, 2016 is pleased to announce award-winning author and recognized columnist, Dan Schawbel, will be speaking.
Schawbel is the New York Times bestselling author of Promote Yourself & Me 2.0, partner and research director at Future Workplace, founder of Millennial Branding & WorkplaceTrends.com, Inc. Magazine & Forbes Magazine 30 Under 30, and a TIME / Forbes Columnist.
He has spoken at more than one hundred events and has conducted 27 primary research studies focused on workplace trends and has interviewed more than 1,500 people to date.
Topics for discussion at March's Summit include:
- The Leadership Imperative: How to Find, Engage & Develop the Next Generation of Leaders
In the next five years, 20 million baby boomers will retire, leaving institutions worldwide without leadership positions filled. Almost half of companies haven't even analyzed the impact of this impeding trend on their workforce and fewer than one fourth of companies have made succession planning a priority. To make matters worse, millenials are switching companies every two years. In this discussion, you will hear about the top ways you can engage with the next generation of leaders so you can retain and fill your executive level positions, view groundbreaking new global research that will instruct you how to create the right leadership, training and succession planning programs that support future leaders, and listen to case studies from forward-thinking companies on how to create next generation corporate leadership programs.
- Building the Workforce of Tomorrow: How to Recruit, Retain & Grow Your Young Talent
Restless Gen-Y workers - often faced with unfulfilling or static positions - frequently leave their posts within two years. But as Millennials become the dominant generation in the office - set to represent 75 percent of the entire workforce by 2025 - companies must learn to keep them engaged and motivated by creating more opportunities for them. How can corporations retain young workers? In this presentation geared toward HR leaders and managers, speaker Dan Schawbel shares advice, research, case studies (including Sodexo, Ernst & Young, Intel, DreamWorks, and more), and examples to illustrate how employers can both attract and manage Gen-Y workers to allow them to rise up to leadership positions instead of leaving for other opportunities.
The Training & Development Summit is the most productive and complimentary networking event for senior-level training executives. Unlike a traditional convention or trade show, this summit introduces executives to solution providers during one-on-one targeted meetings. All meetings are pre-arranged and are strategically coordinated based on upcoming projects and interests. A seminar program at the summit offers educational opportunities and peer-to-peer networking is incorporated over meals and receptions.
For more information on the Training & Development Summit, click here. Complimentary registration is available for qualifying senior-level executives.
Training & Development Summit Announces New Orleans Seminar Program
The Training & Development Summit taking place September 14 & 15, 2015 at the Ritz-Carlton New Orleans has released its seminar program to attendees and the public. These 45-minute programs offer attendees complimentary access to recognized industry experts based on industry hot topics. See the available programs below:
Leading During Difficult Times, Presented by David Pauldine, Retired executive, thought leader and active professional currently serving on the board of Quinstreet (QNST: Nasdaq) and Education Partners - a Willis Stein Company.
It’s easy to lead when times are good. Organizations facing a headwind need to adapt their leadership style to break through the status quo and make a difference. This session will discuss topics such as internal communications, planning, values-vision-mission, talent acquisition and development, disruption, leadership styles and managing in a turnaround.
Creating e-Learning That Makes a Difference, Presented by Ethan Edwards, Chief Instructional Strategist, Allen Interactions
People often tout interactivity as the great benefit offered by e-learning, yet most interactivity does nothing to either engage or instruct. In fact, most often it only places a barrier between the learner and the content by making the learner experience tedious, unnecessarily cumbersome, and adversarial. Interactivity must be more than testing and simplistic actions. This session will introduce the concept of instructional interactivity, and show how it can transform the learning experience for learners working independently through an e-earning course. He will demonstrate specific real-world examples that give meaning to the four essential components of instructional interactivity: Context, Challenge, Activity, and Feedback.
Workplace Wellness That Works: A Smarter Framework for Designing More Effective Workplace Wellness Programs, Presented by Laura Putnam, Author of Workplace Wellness That Works, Founder and CEO of Motion Infusion
Workplace wellness has become standard fare in most organizations, but abundant evidence suggests that the well-worn, traditional model simply is not working. Eighty percent of eligible employees are choosing not to participate in wellness programs. Rates of stress, obesity, and preventable lifestyle-related illnesses like diabetes and heart disease are on the rise despite the fact that seventy-five percent of workers have access to wellness programs. And companies aren’t reducing costs or getting the value they hoped for because they’re investing in the wrong things: almost four times as much on incentives to get employees to join wellness programs as on quality programming that will keep them engaged for the long-term.
It doesn’t have to be this way. Learn about how you can reshape your organization’s approach to wellness - and why your role as an HR/Training & Development professional is so critical. Based on the 10 steps outlined in her book, Workplace Wellness That Works, Laura demonstrates how to shift the conversation from implementing yet another program to starting a movement of well-being and vitality in your organization. This provocative session touches on industry hot topics, such as effective ways to inspire behavior change, the truth behind motivation, and how to shift the culture. It also dives into creative tactics that aren’t being talked about, such as “going stealth” – a strategy that calls for “sneaking” wellness into non-wellness initiatives. Based on the latest research and backed by real-world examples and case studies, this lively and informative session will show you what you can do to start making a difference in your employees’ health and happiness, and promoting an overall culture of well-being throughout your organization.
How to Attract, Hire and Retain the Best People, Presented by Steve Waterhouse, President & CEO, Predictive Index Consultant, Leadership Development, Sales Training, Trainer
The reality while many companies believe they have a good hiring process, high turnover and low productivity often say otherwise. Studies have shown that most hiring processes not only miss top performers, but actually eliminate them. The good news is there is better way to find people who not only have the right skills, but will be happy and productive working in your company. You know these people. They are the ones to seem to do what is required almost automatically and clearly love what they are doing. From sales to customer service to support, these people really are out there and you can find them. The solution in this session, your members will learn how high performing companies are using cutting edge behavioral analytics, combined with effective interviewing techniques, to build teams of winners.
Capacity Building Through Coaching, Presented by Lisa Reuth, CEO of Leadership Solutions, Organizational Development Expert, Coach & Renowned Speaker
Language can be a tricky thing; the word "coach" has always been used in a way that builds upon one's abilities. But in business we often confuse it with performance improvement or strategies for underperformance. This session will discuss the steps that all great coaches use to find and harness someone's highest potential, and use it to win the game. Moving from a top-down coaching methodology, driven by the organization's goals, to capacity building of individuals and teams (which enable the organization's goals) sounds subtle but it’s actually radically different.
Attendees of this session will assess the organization's Mission, Vision, Strategy and Goals and determine if the Coaching (mentoring, succession planning or development planning) methodologies being used are capacity building or performance reporting. Using Individual and Team Development Planning templates, participants will take home tools and a new working definition of the coaching process that can breathe new life into management teams that are stuck.
Creating Deeper Impact Through Engagement, Presented by Lisa Reuth, CEO of Leadership Solutions, Organizational Development Expert, Coach & Renowned Speaker
The most successful leaders and entrepreneurs all have one thing in common: They learned to leverage the power of many to accomplish something great. Whether you are leading your organization through innovation or change, managing cross-functional or volunteer networks or trying to duplicate yourself to get more done, the key to leadership is engaging followers. But each of these people have different reasons for engaging with you and meeting their needs and the needs of your mission can be complicated. Once you have willing participants, how do we harness the power of numbers, keep them excited and get them to own the success? This interactive session will examine the underlying components of engaging others in your Mission, the reasons why people are attracted to and stay with you and the leadership competencies needed to cultivate the power in numbers.
For a full description of the speakers hosting seminars, click here.
HR & Employee Benefits Summit Announces New Orleans Seminar Program
The HR & Employee Benefits Summit taking place September 14 & 15, 2015 at the Ritz-Carlton New Orleans has released its seminar program to attendees and the public. These 45-minute programs offer attendees complimentary access to recognized industry experts based on industry hot topics. See the available programs below:
Leading During Difficult Times, Presented by David Pauldine, Retired executive, thought leader and active professional currently serving on the board of Quinstreet (QNST: Nasdaq) and Education Partners - a Willis Stein Company.
It’s easy to lead when times are good. Organizations facing a headwind need to adapt their leadership style to break through the status quo and make a difference. This session will discuss topics such as internal communications, planning, values-vision-mission, talent acquisition and development, disruption, leadership styles and managing in a turnaround.
Creating e-Learning That Makes a Difference, Presented by Ethan Edwards, Chief Instructional Strategist, Allen Interactions
People often tout interactivity as the great benefit offered by e-learning, yet most interactivity does nothing to either engage or instruct. In fact, most often it only places a barrier between the learner and the content by making the learner experience tedious, unnecessarily cumbersome, and adversarial. Interactivity must be more than testing and simplistic actions. This session will introduce the concept of instructional interactivity, and show how it can transform the learning experience for learners working independently through an e-earning course. He will demonstrate specific real-world examples that give meaning to the four essential components of instructional interactivity: Context, Challenge, Activity, and Feedback.
Workplace Wellness That Works: A Smarter Framework for Designing More Effective Workplace Wellness Programs, Presented by Laura Putnam, Author of Workplace Wellness That Works, Founder and CEO of Motion Infusion
Workplace wellness has become standard fare in most organizations, but abundant evidence suggests that the well-worn, traditional model simply is not working. Eighty percent of eligible employees are choosing not to participate in wellness programs. Rates of stress, obesity, and preventable lifestyle-related illnesses like diabetes and heart disease are on the rise despite the fact that seventy-five percent of workers have access to wellness programs. And companies aren’t reducing costs or getting the value they hoped for because they’re investing in the wrong things: almost four times as much on incentives to get employees to join wellness programs as on quality programming that will keep them engaged for the long-term.
It doesn’t have to be this way. Learn about how you can reshape your organization’s approach to wellness - and why your role as an HR/Training & Development professional is so critical. Based on the 10 steps outlined in her book, Workplace Wellness That Works, Laura demonstrates how to shift the conversation from implementing yet another program to starting a movement of well-being and vitality in your organization. This provocative session touches on industry hot topics, such as effective ways to inspire behavior change, the truth behind motivation, and how to shift the culture. It also dives into creative tactics that aren’t being talked about, such as “going stealth” – a strategy that calls for “sneaking” wellness into non-wellness initiatives. Based on the latest research and backed by real-world examples and case studies, this lively and informative session will show you what you can do to start making a difference in your employees’ health and happiness, and promoting an overall culture of well-being throughout your organization.
How to Attract, Hire and Retain the Best People, Presented by Steve Waterhouse, President & CEO, Predictive Index Consultant, Leadership Development, Sales Training, Trainer
The reality while many companies believe they have a good hiring process, high turnover and low productivity often say otherwise. Studies have shown that most hiring processes not only miss top performers, but actually eliminate them. The good news is there is better way to find people who not only have the right skills, but will be happy and productive working in your company. You know these people. They are the ones to seem to do what is required almost automatically and clearly love what they are doing. From sales to customer service to support, these people really are out there and you can find them. The solution in this session, your members will learn how high performing companies are using cutting edge behavioral analytics, combined with effective interviewing techniques, to build teams of winners.
Capacity Building Through Coaching, Presented by Lisa Reuth, CEO of Leadership Solutions, Organizational Development Expert, Coach & Renowned Speaker
Language can be a tricky thing; the word "coach" has always been used in a way that builds upon one's abilities. But in business we often confuse it with performance improvement or strategies for underperformance. This session will discuss the steps that all great coaches use to find and harness someone's highest potential, and use it to win the game. Moving from a top-down coaching methodology, driven by the organization's goals, to capacity building of individuals and teams (which enable the organization's goals) sounds subtle but it’s actually radically different.
Attendees of this session will assess the organization's Mission, Vision, Strategy and Goals and determine if the Coaching (mentoring, succession planning or development planning) methodologies being used are capacity building or performance reporting. Using Individual and Team Development Planning templates, participants will take home tools and a new working definition of the coaching process that can breathe new life into management teams that are stuck.
Creating Deeper Impact Through Engagement, Presented by Lisa Reuth, CEO of Leadership Solutions, Organizational Development Expert, Coach & Renowned Speaker
The most successful leaders and entrepreneurs all have one thing in common: They learned to leverage the power of many to accomplish something great. Whether you are leading your organization through innovation or change, managing cross-functional or volunteer networks or trying to duplicate yourself to get more done, the key to leadership is engaging followers. But each of these people have different reasons for engaging with you and meeting their needs and the needs of your mission can be complicated. Once you have willing participants, how do we harness the power of numbers, keep them excited and get them to own the success? This interactive session will examine the underlying components of engaging others in your Mission, the reasons why people are attracted to and stay with you and the leadership competencies needed to cultivate the power in numbers.
For a full description of the speakers hosting seminars, click here.
Seminar Program to Take Place at Education Facilities Management Forum
The Education Facilities Management Forum taking place on October 19 & 20 in Dallas, Texas has slated a seminar program that explores the many facets of school construction and facility management... More »
Total Security Summit Unveils Seminar Program - Houston, TX
The Total Security Summit, taking place on June 1 & 2, 2015 in Houston, Texas, is rolling out key seminars for security executives. With topics including “Surviving an Active Shooter,”... More »
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