All entries tagged with “speaker”

Philadelphia Summits Announce New Speaker, Jim Geier

JimGeierHeadshot.jpgThe HR & Employee Benefits Summit and Training & Development Summit are pleased to announce a new speaker to their seminar program taking place on March 14 & 15, 2016 in Philadelphia, PA. 

Meet Jim Geier of Human Capital Consulting Partners...

Jim Geier offers more than 30 years of consulting, senior management, and human resources experience in the public, private and not-for-profit sector guiding leadership teams to ensure that their business strategies pay off in the short-, mid- and long-term. He has a wealth of US and global experience in top companies across the financial services, healthcare, life sciences and chemical industries.

As Founder, President and CEO of Human Capital Consulting Partners, Jim works with senior management teams, Boards of Directors and human resources executives to identify the pressing business needs, and then he develops practical and results-oriented solutions that best fit the needs of the company. Jim is known for a unique blend of keen business insight, operational and logistical savvy and successful and proactive project management with a results orientation. He understands how to ask the right questions to clarify key needs and has a range of solutions to address business and organizational issues in a way that preserves trust and credibility at all levels. His unique approach has been proven to dramatically affect the bottom line and ultimately, shareholder value.

Jim is on the Board of Directors at Franklin Mint Federal Credit Union, where he has served as Vice Chairman of the Board, Co-Chair Governance Committee and Chair Human Resources Committee and Philadelphia Young Playwrights, where he serves as a President of the Board and a member of the Executive Committee.

For more information on the HR & Employee Benefits Summit or Training & Development Summit, contact Event Manager Shane Doherty here.


MEET THE SPEAKER: Tim Grosse

grosse pic .jpgTim Grosse, Executive Director at E2 Energy Advisors
Speaking at the Education Facilities Management Forum

April 25 - 26, 2016 | Dallas, TX

Tim Grosse has more than 30 years of expertise in market leadership initiatives wihtin energy services, healthcare, and financial services within mid-market to Fortune 50 enterprises. The launch of E2 Energy Advisors brings together a wide spectrum of expert energy service technicians to provide world class energy management services that meet some of today's most significant global economic and environmental challenges.

About the Company: E2 Energy Advisors is a strategic partnership bringing together the top energy management companies, engineers, previous utility industry executives, and some of the largest energy wholesale and retail energy market makers across a wide industry spectrum. E2 Energy Advisors offers a full range of energy management strategies for the commercial, industrial, and municipal energy users. E2 Energy Advisor's services reduce energy costs, increase energy efficiency, and generate positive cash flow. Their advisor group reduces the carbon footprint of tens of thousands of entities on a daily basis. There are no costs for organizations to utilize service networking and most services are performed with minimal capital expense as a guaranteed performance service.

For more information on the Education Facilities Management Forum or to register, click here or call (941)925-7585.


MEET THE SPEAKER: Lisa Rueth, CEO, Cultivate Leadership

lisa rueth.jpgMeet Lisa Rueth, CEO Cultivate Leadership
Confirmed Speaker at the Training & Development Summit 
March 14 & 15, 2016 | Philadelphia, PA  

After her success with past audiences, Lisa Rueth is returning to the HR & Employee Benefits Summit and Training & Development Summit in Philadelphia to shed light on leadership and organizational development. 

Lisa is CEO of Cultivate Leadership (formerly Trinity Solutions), a consulting firm dedicated to Leadership Science, OD Consultant and Executive Coaching. With more than 20 years of experience, Lisa left her role as an Executive in Telecom and Manufacturing 13 years ago to dedicate her career to helping organizations with the mechanics of leadership, human performance and systems of collaboration. Cultivate Leadership specializes in helping leadership teams through accurate diagnosis, culture engineering, leadership development, team building, change management, executive coaching and strategic planning.

Lisa studied Applied Leadership and Organizational Psychology at the Ken Blanchard School of Business and did graduate work in Authentic Leadership at Naropa University. She also holds many professional certifications such as Certified Customer experience Engineer, Six Sigma Black Belt, Kaizen Facilitator and Certified Workplace Wellness Coach.

For more information or to register for the HR & Employee Benefits Summit or Training & Development Summit, contact Event Manager Shane Doherty at shane.doherty@forumevents.com.


MEET THE SPEAKER: Lisa Rueth, CEO, Cultivate Leadership

lisa rueth.jpgMeet Lisa Rueth, CEO Cultivate Leadership
Confirmed Speaker at the HR & Employee Benefits Summit 
March 14 & 15, 2016 | Philadelphia, PA  

After her success with past audiences, Lisa Rueth is returning to the HR & Employee Benefits Summit and Training & Development Summit in Philadelphia to shed light on leadership and organizational development. 

Lisa is CEO of Cultivate Leadership (formerly Trinity Solutions), a consulting firm dedicated to Leadership Science, OD Consultant and Executive Coaching. With more than 20 years of experience, Lisa left her role as an Executive in Telecom and Manufacturing 13 years ago to dedicate her career to helping organizations with the mechanics of leadership, human performance and systems of collaboration. Cultivate Leadership specializes in helping leadership teams through accurate diagnosis, culture engineering, leadership development, team building, change management, executive coaching and strategic planning.

Lisa studied Applied Leadership and Organizational Psychology at the Ken Blanchard School of Business and did graduate work in Authentic Leadership at Naropa University. She also holds many professional certifications such as Certified Customer experience Engineer, Six Sigma Black Belt, Kaizen Facilitator and Certified Workplace Wellness Coach.

For more information or to register for the HR & Employee Benefits Summit or Training & Development Summit, contact Event Manager Shane Doherty at shane.doherty@forumevents.com.


Training & Development Summit Announces New Speaker

The Training & Development Summit taking place in Philadelphia, PA on March 14 & 15, 2016 is pleased to announce award-winning author and recognized columnist, Dan Schawbel, will be speaking. 

Schawbel is the New York Times bestselling author of Promote Yourself & Me 2.0, partner and research director at Future Workplace, founder of Millennial Branding & WorkplaceTrends.com, Inc. Magazine & Forbes Magazine 30 Under 30, and a TIME / Forbes Columnist. 

He has spoken at more than one hundred events and has conducted 27 primary research studies focused on workplace trends and has interviewed more than 1,500 people to date. 

Topics for discussion at March's Summit include:

  • The Leadership Imperative: How to Find, Engage & Develop the Next Generation of Leaders
     In the next five years, 20 million baby boomers will retire, leaving institutions worldwide without leadership positions filled. Almost half of companies haven't even analyzed the impact of this impeding trend on their workforce and fewer than one fourth of companies have made succession planning a priority. To make matters worse, millenials are switching companies every two years. In this discussion, you will hear about the top ways you can engage with the next generation of leaders so you can retain and fill your executive level positions, view groundbreaking new global research that will instruct you how to create the right leadership, training and succession planning programs that support future leaders, and listen to case studies from forward-thinking companies on how to create next generation corporate leadership programs.
  • Building the Workforce of Tomorrow: How to Recruit, Retain & Grow Your Young Talent
    Restless Gen-Y workers - often faced with unfulfilling or static positions - frequently leave their posts within two years. But as Millennials become the dominant generation in the office - set to represent 75 percent of the entire workforce by 2025 - companies must learn to keep them engaged and motivated by creating more opportunities for them. How can corporations retain young workers? In this presentation geared toward HR leaders and managers, speaker Dan Schawbel shares advice, research, case studies (including Sodexo, Ernst & Young, Intel, DreamWorks, and more), and examples to illustrate how employers can both attract and manage Gen-Y workers to allow them to rise up to leadership positions instead of leaving for other opportunities.

The Training & Development Summit is the most productive and complimentary networking event for senior-level training executives. Unlike a traditional convention or trade show, this summit introduces executives to solution providers during one-on-one targeted meetings. All meetings are pre-arranged and are strategically coordinated based on upcoming projects and interests. A seminar program at the summit offers educational opportunities and peer-to-peer networking is incorporated over meals and receptions. 

For more information on the Training & Development Summit, click here. Complimentary registration is available for qualifying senior-level executives. 


HR & Employee Benefits Summit Announces New Speaker

The HR & Employee Benefits Summit taking place in Philadelphia, PA on March 14 & 15, 2016 is pleased to announce award-winning author and recognized columnist, Dan Schawbel, will be speaking. 

Schawbel is the New York Times bestselling author of Promote Yourself & Me 2.0, partner and research director at Future Workplace, founder of Millennial Branding & WorkplaceTrends.com, Inc. Magazine & Forbes Magazine 30 Under 30, and a TIME / Forbes Columnist. 

He has spoken at more than one hundred events and has conducted 27 primary research studies focused on workplace trends and has interviewed more than 1,500 people to date. 

Topics for discussion at March's Summit include:

  • The Leadership Imperative: How to Find, Engage & Develop the Next Generation of Leaders
     In the next five years, 20 million baby boomers will retire, leaving institutions worldwide without leadership positions filled. Almost half of companies haven't even analyzed the impact of this impeding trend on their workforce and fewer than one fourth of companies have made succession planning a priority. To make matters worse, millenials are switching companies every two years. In this discussion, you will hear about the top ways you can engage with the next generation of leaders so you can retain and fill your executive level positions, view groundbreaking new global research that will instruct you how to create the right leadership, training and succession planning programs that support future leaders, and listen to case studies from forward-thinking companies on how to create next generation corporate leadership programs.
  • Building the Workforce of Tomorrow: How to Recruit, Retain & Grow Your Young Talent
    Restless Gen-Y workers - often faced with unfulfilling or static positions - frequently leave their posts within two years. But as Millennials become the dominant generation in the office - set to represent 75 percent of the entire workforce by 2025 - companies must learn to keep them engaged and motivated by creating more opportunities for them. How can corporations retain young workers? In this presentation geared toward HR leaders and managers, speaker Dan Schawbel shares advice, research, case studies (including Sodexo, Ernst & Young, Intel, DreamWorks, and more), and examples to illustrate how employers can both attract and manage Gen-Y workers to allow them to rise up to leadership positions instead of leaving for other opportunities.

The HR & Employee Benefits Summit is the most productive and complimentary networking event for senior-level HR executives. Unlike a traditional convention or trade show, this summit introduces executives to solution providers during one-on-one targeted meetings. All meetings are pre-arranged and are strategically coordinated based on upcoming projects and interests. A seminar program at the summit offers educational opportunities and peer-to-peer networking is incorporated over meals and receptions. 

For more information on the HR & Employee Benefits Summit, click here. Complimentary registration is available for qualifying senior-level executives. 


Sexual Assault Advocate Confirmed as Guest Speaker at Education & Healthcare Security Forum

Speaker EDHC SECURITY HEAD SHOT.jpgThe Education & Healthcare Security Forum welcomes Jules Irvin-Rooney, J.D. as a guest speaker at the Forum taking place on October 19-20, 2015 in Dallas, Texas.

Julie (Jules) Carter Irvin­-Rooney, J.D. is a legal consultant and advocate. She serves as President of Title IX and Clery Act Consulting, LLC, an affiliate of The Irvin Law Firm. Ms. Irvin-Rooney’s concentration areas include higher education law, reproductive justice law, and sexuality & the law. Within these areas, her specialties are Title IX, Clery Act, FERPA, ADA, and Special Education issues. In her position as President of Title IX and Clery Act Consulting, she works as a legal analyst, legal consultant, advocate, and expert on Title IX and the Clery Act. She provides her expertise to a variety of educational settings (higher education and K­-12) on campus sexual assault prevention and compliance with federal guidelines. Ms. Irvin-Rooney has assisted students in filing Office of Civil Rights Complaints regarding Title IX compliance infractions and working with schools on their issues and policies.  Additionally, she facilitates training for schools and advocacy groups regarding compliance issues, implements discussions of “best practices,” and advocates and educates via social media. She collaborates with domestic violence advocates, police officers, commonwealths’ attorneys, and other advocates for sexual assault survivors, especially related to campus sexual assaults (K-12 and higher education). She works as an advocate for survivors who need assistance and consultation in pursuing justice through both Title IX and the criminal justice system.

Ms. Irvin-Rooney holds a JD from William & Mary Law School where she was awarded the National Association of Women Lawyers Award along with the Dean’s Certificate for special and outstanding service to the law school community. While in law school, Ms. Irvin Rooney served as a leader in promoting more scholarship and awareness on gender, sexuality, and the law, which led to her coordinating and organizing a Reproductive Justice Conference, worked with both the undergraduate school of William and Mary, along with the law school to advocate for those sexually assaulted and/or harassed. In addition, she designed learning seminars and small-group meetings for deans and advisers regarding compliance with Title IX and the Clery Act. Ms. Irvin-Rooney graduated magna cum laude with a BA in Rhetoric and Communications Studies and Sociology from the University of Richmond. She earned a master’s degree in English Rhetoric and Writing from Virginia Commonwealth University and taught at the secondary and post-secondary levels.

To register for the Education & Healthcare Security Forum, click here. Complimentary registration is available for qualifying security executives including accommodation, attendance, access to the seminar program and all networking activities including meals and refreshments.


Meet the Speaker: Patrick Hayes (SCF, QSA)

patrick hayes.jpgPatrick Hayes (SCF, QSA) is a confirmed speaker at the Total Security Summit taking place in Houston, Texas on June 1 & 2, 2015. Hayes will host the “Trust Modeling for Cloud Outsourcing” seminar which will give insight into current and relevant issues impacting organizations and threatening the security landscape.

Hayes is a certified Enterprise Security Architect and PCI-DSS QSA. He is also a seasoned business leader with over 20 years of experience in Information Technology strategy. During the course of his career, Hayes has operated in several key senior technology and operation roles accountable for strategic direction, organizational alignment, and execution. He recently served as Chief Information Officer for IC Group LP, and Managing Director for AT&T Canada’s Consulting Services. Currently, he is responsible for the US operations of Seccuris, a leading information security consulting and managed services firm.

Hayes is focused on preventing the level of potential attacks, breaches and dangers an organization’s vital information is faced with. It’s imperative to have an effective security program in place, especially where cloud applications are involved. Hayes will give insight into how to create protection and compliance solutions capable of reacting to any real or perceived threat at any point in time.

To register for Patrick Hayes’ seminar, join the Total Security Summit in Houston, Texas. Complimentary registration is available here.


Confirmed Speaker - Lisa Reuth Joins the HR & Employee Benefits Summit, New Orleans

Lisa Rueth.jpg

The HR & Employee Benefits Summit welcomes speaker, author and coach, Lisa Reuth, back to the upcoming Summit in New Orleans, LA. Lisa, a leadership and organizational development consultant, will speak during the event taking place on September 14 – 15, 2015.

Lisa works worldwide with leaders to assist them in implementing their visions. Professionally, Lisa speaks on a variety of leadership topics such as Performance Management, Leading through Change, Engaging people in Uncertainty, Wellness and Productivity, Women in Leadership, Taking the leap from Manager to Leader and Coaching the Coach: The Keys to Strategic People Development. Lisa is a captivating key note speaker and storyteller, often engaged when people want to create a lasting change and need just the right kick-off to get them started.

Personally, Lisa is an author, a life coach and holistic nutrition advocate. She teaches yoga and belongs to many passionate communities working on issues that create change in the world.  

Lisa’s seminars are interactive and engaging covering topics including Executive Coaching, Leadership Development, Organizational Development, Key Note Speaker, Facilitator (Workshop, Strategic Planning, World Café, Open Space, Team Building, Change Projects, Mediation, Moderation) Executive Coaching, Wellness Coaching, Leadership Development, Training, Strategic Planning, Executive Retreats and Strategy/LEAN Kaizen facilitation.

It is complimentary for HR & Employee Benefits executives to attend the HR & Employee Benefits Summit taking place on September 14 – 15, 2015 at the Ritz-Carlton, New Orleans. The Summit is an opportunity for executives to meet one-on-one with solution providers who suit their needs, network with their peers and attend seminars on industry hot topics. To take part in this complimentary event, register here.

For more information on the Summit – contact Event Manager & VP of Business Development Shane Doherty at shane.doherty@forumevents.com, or by telephone at (941)925-7585, ext. 106.


Featured Speaker: Rants & Raves

Are You Sure ... Your Contact Center is Valued Across the Enterprise? 
By Guest Speaker, Kathleen Peterson of PowerHouse Consulting

There was a time when the Call Center was considered a backroom operation, a cost center that dealt with Customer Service issues. However, today's Contact Center has become the focus of many enterprise initiatives. The Contact Center's cost, the volume of contacts, the potential for revenue, the importance of customer relationships, the Customer Experience, and the changing marketplace all have played a role in altering the enterprise view of the Contact Center. Management must be prepared to respond to these changes and build value-based relationships with others across the enterprise.

The Contact Center is not a stand-alone unit. Every organization has a Customer Contact Continuum. Whether acknowledged or not, it exists. The Contact Center is really part of that continuum, impacted by many activities that reach well beyond the Center.
  
Consider this assignment. Conduct a brown bag - assemble managers, supervisors, and staff. Wrap the room in paper, get your markers out, and start asking questions. Where do our contacts come from? What is the cause of the call? (This exercise works for all channels.) Where does the work we do go from here? How do we impact others? What revenue generating opportunities and cost considerations exist in our relationships?
  
This exercise will yield a visual of the Customer Contact Continuum. Once the visual is created, take a step back and assess your current relationships and your visibility. How do others within the enterprise view the Contact Center - as a valuable asset or as a backroom and factory-like operation? Do we get what we need? What improvements would happen if our relationships improved? How would cost and revenue be impacted? What do we have to offer to others? How can we help ourselves and others improve?
  
The point is that Contact Centers must manage their visibility to influence their value.  

Today's Contact Centers have some genuine currency with which to barter for their visibility - information. Information is currency in this digital age and Contact Centers are a pure source of it. The number of contact hours often amounts to years of exposure to customers annually! What we learn from this and how we mine for information has the potential to assist every part of the enterprise in improving performance. The Center must begin to view data collection as part of its value proposition to others. Data about the customer, about product performance, policies, procedures, and every other conceivable aspect of the contact must be as important a focus as service level and abandon rates. Let's face it. Contact Center-specific metrics are barely understood within the Contact Center - let alone outside of it.  

If it is important to work together across the Customer Contact Continuum, it is important to understand the value and benefit of forming strong relationships. The Contact Center possesses great knowledge regarding many aspects of the enterprise. Formalizing the sharing of this intelligence is the basis of the Contact Center's value proposition. The more value we are perceived to possess, the more potent our visibility.  

As an example, I have heard many Contact Center staff complain about how Marketing doesn't provide needed information, etc. You've heard the stories and have possibly told the stories. There is an almost victim-like acceptance of these behaviors. But we must step back and think. Is this really a Marketing issue? Do they have real benefit in ruining us? Are they plotting the demise of the Contact Center this very minute? I doubt it. The reality is that other departments don't even think about the Contact Center - it is not even on the radar screen. Marketing may simply see the Contact Center as a factory floor, a place where production takes place. And we fuel that view by proudly reporting pure production numbers.  

The shift in relationship must be driven by a shift in visibility. Continuing with our Marketing example ... the Contact Center has daily customer contacts that when properly analyzed help to identify effective (and non-effective) offers, campaigns, or promotions. Compiling information to deliver to other departments around product performance, a service, a price, or a procedure helps make all departments improve performance within the enterprise. This also satisfies the quid pro quo. When we want to receive information, offering valuable information provides something valuable in return.

The change must come (in part) via the data we collect - what we find important and what will add value. Acknowledging the continuum is one step. Identifying specific contact information in a manner that makes information sharing easy is another. If you have Customer Relationship Management (CRM) and Computer Telephony Integration (CTI) functionally, your task may be easier (assuming your reporting package is friendly).  

Not all Contact Centers are so equipped. But if you have people, you have experience. Begin using any means necessary to capture important transaction type information to begin building your value proposition. As an example, many Contact Centers lacking sophisticated CRM and CTI applications have very good Call Recording and Call Monitoring systems. These systems are still grossly underutilized as data-gathering tools. Create call type and customer corner fields on your form; invest in getting your forms in a database if your system doesn't already offer that and begin to gather information on customer responses to products and services. Believe me, shipping a couple of sound bytes to Marketing on the success or failure of an activity in your Customer's Own Words is a true winner. While the sample size may be small, it is very compelling evidence and a great way to demonstrate the value the Contact Center can bring to partners along the Customer Contact Continuum. 

Think about how the Contact Center can add value to other departments - Fulfillment, Operations, Manufacturing, Research and Development, Human Resources, Technology, Training, Finance, Legal, and Executives - any group identified within your continuum. It is likely there are improvement opportunities that can reduce cost, enhance the Customer Experience, improve revenue opportunities, reduce exposure to possible legal issues, etc. The list goes on and on, but the mining of information must be an activity of primary importance. It is the currency with which to barter for the Contact Center's visibility and its value.

Take time to review the Customer Contact Continuum, your relationships, your data, and your visibility. Plan a course of action and begin taking steps to systematically improve the value of your Contact Center across the enterprise. It is time for a value upgrade, a method to influence how others see you and how they see their role within the continuum.

"The value of achievement lies in achieving". Albert Einstein

My Best,                                                                                                 

Kathleen

Kathleen Peterson will host a seminar on Backstage at the Customer Experience at the upcoming Contact Center Summit at the Ritz-Carlton, Sarasota on November 17-18, 2014. Kathleen is the Founder and Chief Vision Officer of PowerHouse Consulting.


Rants & Raves: Summertime & The Living Is Easy... Or Is It?

Featured Speaker Kathleen Peterson of Powerhouse Consulting speaks out on her summertime sadness when organizing her annual vacation. The Call Center has historically been linked to "production"... More »


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