All entries tagged with “vendor”

[EVENT RECAP]: HR & Employee Benefits Summit Takes on Society Hill

Meeting 2.jpgPHILADELPHIA, PA – The HR & Employee Benefits Summit hosted nearly 630 business meetings in Philadelphia on March 14-15, 2016. For executives attending the summit, it was an opportunity to connect, learn about and discuss the latest technologies and services in the industry.

HR decision makers from companies including 4M Building Solutions, Dow Chemical, Johns Hopkins, Johnson & Johnson and Toll Brothers, Inc. met with leading solution providers offering a variety of services in the heart of downtown Philadelphia. “This event was like no other event I have ever been a part of,” exclaimed the Director of Human Resources from Martin Insurance Group, “You receive one-on-one time with vendors of your choice and get the time to learn about products you might not have realized were out there.”

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Industry thought leaders also hosted seminars for executive attendees, including New York Times bestselling author and Fortune 500 consultant, Daniel Schawbel.  Mr. Schawbel hosted an intimate seminar to 30 of our attendees, the same seminar that he will later present to more than 3,500 people at SHRM in Washington DC. Topics included leadership, recruiting, talent management, management training, and leveraging technology in the human resources industry.

“Not only was this experience great for meeting vendors, but also for getting the chance to talk to other individuals in similar roles to me,” said the Head of Senior Recruitment from Suarez Corporation following numerous networking activities and meals. Delegate attendees connected with both vendors and peers during a gala dinner where lobster ravioli and cheesecake were both a huge hit! Later that night, attendees took to the blackjack tables for a chance to win a grand prize.

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On day two, everyone was back to business for more meetings and seminars. Before heading back to their offices, attendees participated in a raffle prize drawing over lunch where National Vice President of Training from Toll Brothers, Cynthiann King, took home an online one-on-one assessment from Taking Flight Learning. Other winners included Rene Persin of Hartford Funds and Patrick Paul of Anderson Center for Autism who both took home Seiko watches. Vendors who participated in the draw prizes included DeVry University, Stewart Leadership and CareerArc.

Did you miss out on this summit? Don’t worry – you can participate in upcoming summits taking place in San Francisco, CA on November 14-15, 2016. For more information, contact Event Manager & VP of Business Development Shane Doherty, here.


Understanding CollectiveView's Space & Move Management Modules

Let’s be honest, AutoCAD is a complicated program to use. A lot of facilities management systems were designed as "visual databases," meaning they require the user to interact in the CAD system for nearly everything they need to update with regards to their building or floor. This is what we call the AutoCAD trap.

CollectiveView’s IWMS software takes that trap away from the facility managers and translates the information into a visual format.  Facility mangers are used to inputting data into a spreadsheet format (Access or Excel) or a form format (on-line shopping sites).  The Space management tool used in conjunction with the Moves-Adds-Changes forms combines the inputting of information such as where the person sits, why they are moving and when they need to be moved with the visual layout of a floor plan with highlighted vacant offices. 

CollectiveView’s ViewSPACE and ViewMAC simplifies the business process and streamlines the work flow.  The ViewMAC form gathers data from a HR feed, associates the person to an AutoCAD polyline, and asks the pertinent questions that are needed for the software to update the AutoCAD, such as, when will the person move, which office/cubicle will the person move to, and why is the person moving?  As ViewMAC processes those answers, the form transmits the data to AutoCAD to recognize the square footage of the new office, update the personnel data to the HR feed (ie. new phone number or extension) and finally, display their name on the on-line floor plan for colleagues to find that person within the building.

The following day, ViewSPACE prints an output of the AutoCAD drawings to a searchable pdf format, which has multiple layers of visual information: which office is occupied and by whom, which department do they work for, how many vacancies are within the building, how do people exit the building in an emergency, and ultimately, is there cost savings to be gained by moving people into other spaces or buildings?  Facility managers are asked these questions on a daily basis by their C-level executives, peers and vendors, ViewSPACE can provide the answers to those questions in a real-time report or dashboard display.

Once those daily questions are answered, further strategic planning can be done and software traps can be avoided.

For further information or a demonstration of either ViewSPACE and ViewMAC, please contact Andrew Metzler at CollectiveView. 

Andrew Metzler

andrew.metzler@cvpo.com

303-268-3840 office

303-358-9763 cell

www.collectiveview.com

 

 


Major Metropolitan City Selects inContact Cloud Solution to Support More than Three Million Residents

inContact’s flexible and scalable cloud platform will help local government meet the demands of population growth expected to exceed 30 percent over the next decade
 
SALT LAKE CITY – June 9, 2015 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a major city municipality is rolling out the inContact solution to a new division with over 500 agents. The city will leverage the flexibility of inContact’s cloud platform to easily expand operations and customize their contact center system across multiple divisions.
 
“Providing high quality customer service is more important than ever in the public sector,” said Paul Jarman, CEO at inContact. “With the demand for government transparency growing, and a sincere desire by public entities to meet this demand, government contact centers are looking for flexible solutions that can be quickly scaled up or down to meet their evolving needs.”
 
As part of the city’s transition from its aging premise system, inContact will provide a customizable and agile cloud system. The Automatic Call Distributor (ACD) and Interactive Voice Response (IVR) are the core building blocks of the inContact cloud platform with skills-based multichannel routing to ensure citizens’ needs are addressed by the ideal agent in the most efficient manner. Government agencies are moving to the cloud to transition from expensive cap-ex investments to a more flexible, pay-as-you-go op-ex billing model with built-in flexibility to quickly activate on-call and at-home agents as needed.
 
Additional Information
  • Read about a large state government agency now leveraging the cloud
  • Learn more about available cloud solutions from inContact
  • Follow @inContact on Twitter
  • Become a fan of inContact on Facebook

About inContact

inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances. To learn more, visit www.incontact.com.

inContact to Attend Contact Center Summit

inContact is a confirmed vendor at the Contact Center Summit taking place in November in Chicago, IL. Attendees interested in cloud contact center software will be able to meet privately with an inContact representative at the event. To register for the Contact Center Summit, click here.


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